Payment delayed for 18 days

I have a withdrawal since 25/05 in waiting status. I had no bonus and my documents have been approved 30/05. Customer service is absolutely useless, they keep saying that there is a technical issue. I checked the reviews and it is the same story for the players... interestingly there was no technical issue when they took the money. They don't even reply to my email a anymore. I will go the end to make them pay my money.

Hello To be honest, I did not really want to write a complaint. But casino attitude to the players is very deteriorated. November 22 made a small deposit of 35 euros and received a daily bonus of 50%. A few hours I played and fully complied with the conditions wager. Then I made a request to withdraw winnings in the amount of 313 euros. In casino terms it is written, that the request for withdrawal are processed within 3-5 days. After 6 days, I asked that my request to withdraw winnings? I was told that they had technical problems and my application will soon be paid. Even after 3 days I repeated the question again. Again I was told that everything would be paid shortly. Further, every two days, I ask why they do not pay? Answer standard: "I will give the Department of Finance, and you will pay in the near future!" After this response support service stops responding to messages is extremely outrageous relative to the players. For 17 days, my payment is in standby mode. Especially unpleasant that I was not new to the casino account for a long time was verified, and a year ago I was no problem paid 2,000 euros of my winnings. Sorry for my English.

September 5 was verified my account , but the money 100$ is on Neteller has still not came. Support answer me 17 september-"We sent a reminder to our financial department, we will pay as quick as possible we are sorry about this long delay." But today 30 september-there is no money in the account Neteller.

I submitted a withdrawal on 16/09/2016 via Neteller for 136.30 euros, and today on June 30, the status is till Waiting. I do not have any bonuses.   They promised that my withdrawals will be processed within "Withdrawal requests are processed within 3 to 5 banking days following the request date" as you can see in the screenshot. But today is 27/09/2016 and the money I got

sadly i feel i have to make this complaint. asked for withdrawal 27 of august, verified my account and got verification mail that all documents are ok on the 29 of august. it also states in the email that "If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it." it has now past 2 weeks and still nothing. I have contacted support a number of times but i get no answer when my money will be paid. they blame it on techical difficulties....

Hi, I still waiting for my withdraw on 30/08/2016. When i go to the live chat i always the same answer. ```We send a mail to the financial department``. I hope you can help me to get my withdraw of only 110 euro.

I have requested 100 € on 19.08.2016 . I still waiting for my money . I have sent several emails and I contacted with the live chat asking "Why my withdrawal is still waiting?" . Support replies : * We had some technical issues with our payment gateway and the waiting time has significantly increased * We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid. * We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible. My account is fully verified : Dear Mateusz Your username is: CXR70115992 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/. Please also that: - If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it. - Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side. - We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account. Best regards, Casino Plex [email protected] http://www.casinoplex.com/

Hello! I made withdrawal 100 € on 24.08.2016 . I still waiting for my money . Casino plex is a joke . I have sent several emails asking why my withdrawal is still waiting . Support replies : * We had some technical issues with our payment gateway and the waiting time has significantly increased *We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid. *We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible. My account is fully verified : Your username is: CXR69520882 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/.

Hello. Unfortunately I compelled to write this complaint. I do not want to do it, but I no longer have anything left. So I'm waiting for payment since 19 August, supporting the casino does help me I could not. I enclose screenshots, proof, I hope it will help. Thank you.