Withdrawal problem - 19 days waiting for payment

I have requested 100 € on 19.08.2016 . I still waiting for my money . I have sent several emails and I contacted with the live chat asking "Why my withdrawal is still waiting?" . Support replies :
* We had some technical issues with our payment gateway and the waiting time has significantly increased
* We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid.
* We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible.

My account is fully verified :
Dear Mateusz

Your username is: CXR70115992

We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: suppor­t@c­asi­nop­lex.com or via live chat which is available in the casino lobby and on our website: http:/­/ww­w.c­asi­nop­lex.com/.

Please also that:

- If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it.

- Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side.

- We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account.

Best regards,

Casino Plex

suppor­t@c­asi­nop­lex.com
http:/­/ww­w.c­asi­nop­lex.com/