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Casino Plex - Payment delayed for over 17 days

Complaint Info
Disputed casino Casino Plex
Reason Delayed payment
Amount € 313
Posted on December 12, 2016


To be honest, I did not really want to write a complaint.
But casino attitude to the players is very deteriorated.

November 22 made a small deposit of 35 euros and received a daily bonus of 50%.
A few hours I played and fully complied with the conditions wager.
Then I made a request to withdraw winnings in the amount of 313 euros.
In casino terms it is written, that the request for withdrawal are processed within 3-5 days.

After 6 days, I asked that my request to withdraw winnings?
I was told that they had technical problems and my application will soon be paid.
Even after 3 days I repeated the question again.
Again I was told that everything would be paid shortly.
Further, every two days, I ask why they do not pay?
Answer standard: "I will give the Department of Finance, and you will pay in the near future!"
After this response support service stops responding to messages is extremely outrageous relative to the players.

For 17 days, my payment is in standby mode.
Especially unpleasant that I was not new to the casino account for a long time was verified, and a year ago I was no problem paid 2,000 euros of my winnings.

Sorry for my English.

Posted on December 14, 2016

Hello STILET666,

We have looked into this matter and did our best in order to sort out the problem as soon as possible. We would like to confirm you that your withdrawal request which was delayed due a technical issue has now been processed.

Best regards,

Posted on December 17, 2016

Transaction status: approved
Money does not come yet.

Posted on December 18, 2016

Money received.

Thank AskGamblers!

For Casino Plex - very sorry that we have to resort to this method of solving the problem.
27 days prior to the receipt of win is not allowed.

Posted on December 19, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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