Ag Awards

Casino Plex - Waiting for over a month to be paid

Complaint Info
Disputed casino Casino Plex
Reason Delayed payment
Amount € 120
kate15 Macedonia Message
Posted on October 9, 2016

Made a withdrawal request of 120 euros, my documents were approved and since then they keep repeating I will get paid ASAP but it never happened. This is the mail when my documents were approved on September 2.

Dear Katerina

Your username is: < removed >

We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: suppor­[email protected]­asi­nop­ or via live chat which is available in the casino lobby and on our website: http:/­/ww­w.c­asi­nop­

Please also that:

- If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it.

- Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side.

- We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account.

Best regards,

Casino Plex

kate15 Macedonia Message
Posted on October 10, 2016

Payment was processed.

Posted on October 10, 2016

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy