Made a withdrawal request of 120 euros, my documents were approved and since then they keep repeating I will get paid ASAP but it never happened. This is the mail when my documents were approved on September 2.
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We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: suppor[email protected]asinoplex.com or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/.
Please also that:
- If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it.
- Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side.
- We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account.