Casino Plex Complaints

I have a withdrawal since 25/05 in waiting status. I had no bonus and my documents have been approved 30/05. Customer service is absolutely useless, they keep saying that there is a technical issue. I checked the reviews and it is the same story for the players... interestingly there was no technical issue when they took the money. They don't even reply to my email a anymore. I will go the end to make them pay my money.

I made a withdrawal of 1000 euros 6.12. I have not seen my money yet. My account is verified earlier and i did not take any bonus. I have contacted casino support three times and they give only empty promises. "We will pay as soon as possible", "we have technical problem" etc.. I hope someone can help me get my money. ´sorry about my poor English

Hello To be honest, I did not really want to write a complaint. But casino attitude to the players is very deteriorated. November 22 made a small deposit of 35 euros and received a daily bonus of 50%. A few hours I played and fully complied with the conditions wager. Then I made a request to withdraw winnings in the amount of 313 euros. In casino terms it is written, that the request for withdrawal are processed within 3-5 days. After 6 days, I asked that my request to withdraw winnings? I was told that they had technical problems and my application will soon be paid. Even after 3 days I repeated the question again. Again I was told that everything would be paid shortly. Further, every two days, I ask why they do not pay? Answer standard: "I will give the Department of Finance, and you will pay in the near future!" After this response support service stops responding to messages is extremely outrageous relative to the players. For 17 days, my payment is in standby mode. Especially unpleasant that I was not new to the casino account for a long time was verified, and a year ago I was no problem paid 2,000 euros of my winnings. Sorry for my English.

September 5 was verified my account , but the money 100$ is on Neteller has still not came. Support answer me 17 september-"We sent a reminder to our financial department, we will pay as quick as possible we are sorry about this long delay." But today 30 september-there is no money in the account Neteller.

I submitted a withdrawal on 16/09/2016 via Neteller for 136.30 euros, and today on June 30, the status is till Waiting. I do not have any bonuses.   They promised that my withdrawals will be processed within "Withdrawal requests are processed within 3 to 5 banking days following the request date" as you can see in the screenshot. But today is 27/09/2016 and the money I got

sadly i feel i have to make this complaint. asked for withdrawal 27 of august, verified my account and got verification mail that all documents are ok on the 29 of august. it also states in the email that "If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it." it has now past 2 weeks and still nothing. I have contacted support a number of times but i get no answer when my money will be paid. they blame it on techical difficulties....

Hi, I still waiting for my withdraw on 30/08/2016. When i go to the live chat i always the same answer. ```We send a mail to the financial department``. I hope you can help me to get my withdraw of only 110 euro.

I have requested 100 € on 19.08.2016 . I still waiting for my money . I have sent several emails and I contacted with the live chat asking "Why my withdrawal is still waiting?" . Support replies : * We had some technical issues with our payment gateway and the waiting time has significantly increased * We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid. * We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible. My account is fully verified : Dear Mateusz Your username is: CXR70115992 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/. Please also that: - If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it. - Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side. - We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account. Best regards, Casino Plex [email protected] http://www.casinoplex.com/

Hello! I made withdrawal 100 € on 24.08.2016 . I still waiting for my money . Casino plex is a joke . I have sent several emails asking why my withdrawal is still waiting . Support replies : * We had some technical issues with our payment gateway and the waiting time has significantly increased *We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid. *We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible. My account is fully verified : Your username is: CXR69520882 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/.

Hello. Unfortunately I compelled to write this complaint. I do not want to do it, but I no longer have anything left. So I'm waiting for payment since 19 August, supporting the casino does help me I could not. I enclose screenshots, proof, I hope it will help. Thank you.

Hello. I asked for the payment of 110 euros 18/08/2016. My documents are reviewed and approved. Support has repeatedly promised to make a withdrawal. But today it has been more than 10 days, no money. I'm afraid that this casino scam, help me.

Hello there! My name is Markov Andrey. My first game in Casino Plex was 14.07.16. I make first withdrawal ($174) 16.08.16. Same day I sent all the documents for the account verification procedure and received the answer from the casino that my documents have been approved: ------------------------------------------------------------------------------------ Dear Andrey Your username is: CXR70095752 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/. Please also that: - If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it. - Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side. - We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account. Best regards, Casino Plex ------------------------------------------------------------------------------------ As you can see 72 hours passed and 5 banking days passed too but my withdrawal wasn't processed. Moreover 26.08.16 I wrote an email to the casino support and still didn't get any answer. This kind of scary me, are this casino still working?..

I received a no deposit bonus from Casino Plex. (I threw on several occasions in this casino). Withdrawal of 100 euros requested on Monday the 15th of August. My account is fully verified. The casino reported 2 to 5 business days to pay. I did not receive my payment. I sent several emails, but I could not get my money.

I had play in Casino Plex 8 July 2016. After the game the same day I requested the withdraw ($710) and I am still waiting it. The screenshot of the transactions is in the attachment. As we can see my withdraw still has status "Waiting". My account in this casino is verified, all the necessary documents are uploaded and approved. I don't have any bonuses. So the problem is formal I guess. Of course I wrote to support, here is the answer from 6 July 2016 (screenshots of the emails are in the attachment): "Hello Raisa, With this e-mail we would like to apologize for the latest inconvenience in processing withdrawals caused by technical problems from our side. We confirm that all technical issues have now been solved, and in about 10 days all the services will be fully reintegrated and above all IMPROVED. Please accept our apologies for the long waiting times of pending withdrawals. We do confirm that within around ten days (definitely by July 19/20) all pending withdrawal requests will be fully processed. We are confident to announce that no similar issues will occur in the future and we will be more than happy to provide the best service and you will have the chance to verify it yourself! Best regards, Casino Plex - Financial Department" Ok, I was waiting. But after 20 July I didn't get anything. So 21-st July 2016 I wrote to support again and here is the answer: "Dear Ms. Raisa *************, Thank you for your relay. Our Department informed me that your withdrawal request will be processed in the next days, this because there are a lot of withdrawal request in pending and the process of payment is based on the withdrawal request made in the past. Please excuse us for the inconveniences. Don’t hesitate to contact us if you have any additional questions. Best regards, Customer Support Team" Of course "in the next days" I didn't get anything. 5 August 2016 I wrote to the support once more and received this answer: "Dear Raisa, We sent an e-mail to our financial department about your withdrawals , we will pay as quick as possible and we apologise for this delay. Don’t hesitate to contact us if you have any additional questions. Best regards, Customer Support Team" And so I am waiting for my withdraw more than 2 months and I really need this money now.

Hello! July 3 I have made a withdrawal of the amount of 1 090 GBP. My documents are fully verified. The maximum pending period of payment takes 72 hours from the moment of withdrawal request! Why until now, I didn't get my money? I don't understand for whom casino created rules of cashing out? Why casino doesn't comply with their terms and conditions also? Yours faithfully, Frei

I submitted a withdrawal on 06/06/2016 via Skrill for $704.33, and today on June 30 the status is till Waiting. I have contacted support multiple times. They said they would forward my request to the Payment Department, and they will contact me. Nobody contacted me. When I asked for the email of the Payment Department, Support refused to provide me with one, and told me that I should contact them. They were not helpful at all.

On June 23 I have request a payment. The same day my documents have been approved at Casino Plex, and they promised that my withdrawals will be processed within 72 hours. From that day the reply's on my emails en chats are almost the same: "As you have already mentioned, we are currently experiencing technical issues with our payment gateway that created a huge backload in processing payments. We are doing our utmost to solve the problem as soon as possible. And we apologize for the delay. Please rest assured that you will get your winnings as soon as possible". The complains here on Askgamblers about there delay in payments seems constantly the same. That's the reason why I am worried about there payment. Turtle

After two weeks of requesting a withdrawal for £5,000 the payment has not been received. I telephoned yesterday and was told that the payment would be dealt with today. Nobody returned my call. Phoned again today and was told the payment team had gone home and asked to try again tomorrow!! Lost all confidence in this company. T's and C's state 72 hours max....

I made a withdrawal on the 23rd of may for £540, this is not my first withdrawal I have played many times and withdrawn without a issue, that is till around 4 months ago where my withdrawals were taking longer and longer to hit my account. I have sent 2 emails and submitted a complaint to which i received this response. Dear Lisa, Thank you for contacting us. Your withdrawal request has been accepted, but at the moment we still have some issues between our gateway and the transactions. Our technical team is working on it to solved it as quickly as possible. As soon the issues are solved your withdrawal will be processed and you will receive an email with the confirmation. We are really sorry for all inconveniences! Not heard anything in 3 weeks since the above.

Hello! I have been waiting my withdrawal request (945 euro) since 6 June. Support said that casino has problem with payment gateway. They send me formal replies that the problem will soon be solved, but they do not answer the question about the approximate time of solving the problem. I think this is disrespectful to the players. Please help me.

I am a member with Casino Plex since November 2015, they verified my documents long time ago and processed several of my withdrawals. On April 25th 2016 I ordered another withdrawal of $501.15 via Skrill (transaction request code 6790893CT.). Their withdrawal policy here http://casinoplex.com/withdrawal-policy/ states that it should take up to 72 hours, but it is still not paid. I contacted customer support several times and I keep getting immediate responses which seem generic and automatic - that the withdrawal is still pending and there are some technical difficulties. I want my winnings paid and if it cannot be paid via Skrill I will agree if they send me a wire transfer or credit it on my visa card.

I've done a withdrawal at casino plex on the 1st of April of EUR 1K exactly. I spoke to someone of customer support and they told me all the documents were available to process the payment. I entered my withdrawal via the bank transfer option but it's now more then a week there having the 'waiting' status. Also emailed customer support everyday but they say they are having 'technical issues' with their envoy platform and dont have Skrill available. I don't really care about skrill, but asked this because it was taking so long. They keep telling me the same BS excuses every day. I want my money. I didn't use any bonuses or whatsoever.