I have a withdrawal since 25/05 in waiting status. I had no bonus and my documents have been approved 30/05. Customer service is absolutely useless, they keep saying that there is a technical issue. I checked the reviews and it is the same story for the players... interestingly there was no technical issue when they took the money. They don't even reply to my email a anymore. I will go the end to make them pay my money.
Disputed casino | Casino Plex | |
Reason | Delayed payment |

Dear @simiati,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s. Thanks for cooperating the AskGamblers Complaints Team.
Hello SIMIATI,
I looked through all the correspondence and noticed that all your e-mails have been answered and our agents have always given you an answer via chat, explaining why there had been a delay with processing your payment.
I would like to confirm that your withdrawal has been processed already and the funds are on the way to your account.
We apologise for any inconvenience this delay might have caused.
Best regards,
CasinoPlex

Dear @simiati,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
Casino Plex Complaints
- 32 of 33 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 1,323 USD avg amount
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Resolved
Casino Plex - Payment delayed for 18 days
€1,000
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Casino Plex - Payment delayed for 18 days
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Casino Plex - Payment delayed for over 17 days
€313
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Casino Plex - Payment delayed for over 17 days
Hello To be honest, I did not really want to write a complaint. But casino attitude to the players is very deteriorated. November 22 made a ...
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Casino Plex - Waiting for over a month to be paid
€120
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Casino Plex - Waiting for over a month to be paid
Made a withdrawal request of 120 euros, my documents were approved and since then they keep repeating I will get paid ASAP but it never happened. This ...
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Casino Plex - Delayed cashout
$100
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Casino Plex - Delayed cashout
September 5 was verified my account , but the money 100$ is on Neteller has still not came. Support answer me 17 september-"We sent a reminder to our ...
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