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Casino Plex - Payment delayed

RESOLVED
Complaint Info
Disputed casino Casino Plex
Reason Delayed payment
simiati United Kingdom Message
Posted on June 12, 2017

I have a withdrawal since 25/05 in waiting status. I had no bonus and my documents have been approved 30/05. Customer service is absolutely useless, they keep saying that there is a technical issue. I checked the reviews and it is the same story for the players... interestingly there was no technical issue when they took the money. They don't even reply to my email a anymore. I will go the end to make them pay my money.

AskGamblers
Posted on June 12, 2017

Dear @simiati,


Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s. Thanks for cooperating the AskGamblers Complaints Team.

Posted on June 12, 2017

Hello SIMIATI,

I looked through all the correspondence and noticed that all your e-mails have been answered and our agents have always given you an answer via chat, explaining why there had been a delay with processing your payment.

I would like to confirm that your withdrawal has been processed already and the funds are on the way to your account.

We apologise for any inconvenience this delay might have caused.

Best regards,
CasinoPlex

AskGamblers
Posted on June 16, 2017

Dear @simiati,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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