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Blacklisted: After being notified that Black Diamond Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Black Diamond Casino is being added to our blacklist. Please try these instead

Try these casinos instead:

Black Diamond Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Black Diamond Casino Review

  • Contains a good assortment of slots and table games
  • 24/7 support via live chat and email
  • Secured with SSL technology
  • Proven fair through independent audits
  • Players from Moldova and Israel prohibited from registering
  • No instant-play version available
General info & Latest Promos
Website http://www.blackdiamondcasino.net
Established 2009
Owner Deckmedia N.V. Casinos
Casino Promotion

Black Diamond Casino is an online casino with a dark, luxurious theme and a wide variety of games. It is powered by the TopGame platform and currently managed by the acclaimed Deckmedia group. The casino holds an online gaming license from the jurisdiction of Curacao and is available to most players around the world.

Restricted Countries

Black Diamond Casino welcomes players from most countries. However, they are currently unable to accept players from Moldova or Israel.

Games

The slots at Black Diamond Casino are highly diverse. Players can choose from a number of both five-reel and three-reel slots, each with unique themes and special elements. Some of the most popular video slots include Daytona Gold slot, Carnival of Venice slot, Glamour slot, Fruit Slot, and Grave Grabbers slot. Three-reel slots include Russian Attack slot, Wild Sevens slot, and Tropical Punch slot.

Like playing table games? Black Diamond Casino features a healthy assortment card, roulette, and specialty games for all types of players. Choose from both Multihand Blackjack and Royale Blackjack, as well as Electronic Roulette and Roulette Crystal. Other games include Mini Baccarat, Casino War, Keno, and Weed Whacker.

The video poker selection at Black Diamond Casino is not as large as some other casinos'. However, it does contain four of the most popular versions of the game: Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. All four allow players to choose from a wide range of bet sizes to accommodate any bankroll.

Support

Black Diamond Casino offers support services 24/7. Players can get in touch with a representative directly through the website or the casino client through live chat technology. The casino can also be reached by email. While the responses are not instant, Black Diamond Casino uses 4 different email addresses for different types of inquiries, speeding up response times.

Security and Fairness

The Black Diamond Casino servers are protected with SSL encryption technology. This makes it virtually impossible for anyone to read your sensitive data as it goes through the network. Additionally, Black Diamond Casino is bound by a privacy policy authorized by the government of Curacao to keep players from losing their data to third parties.

Black Diamond Casino's software platform, Top Game, has been independently audited several times over the years. Firms such as TST have shown that the technology behind the software is genuinely random. Additionally, the casino gladly provides full records of play to any player who requests them.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Bulgaria
    • Canada
    • Costa Rica
    • Israel
    • Italy
    • Netherlands
    • Poland
    • Romania
    • Russia
    • Sweden
    • Ukraine
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

Black Diamond Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

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mrx2020 2 reviews
Victoria
Reviewed on September 9. 2019

LIKED

The customer service team seem nice but I don’t know if there in on the scam. They have a lot of slots (don’t expect the free games to pay much tho). Live casino is nice.

DISLIKED

Ok so this will be long.
I started playing on Black Diamond Casino and lost about 10k Australian but finally wanted to cash out $4000 (my limit). Verified my account and hit cash out. 5 days later my money was back in my account and told I need to email the accounts team my details which I did. 5 business days later the money was back in my account now told I need to fill and can the voucher which I did. Now just waiting for the next b*llshit thing. Which as I’ve read here is account statements yay. I’m hoping it doesn’t get to that stage but if it does I have friends in the VGCLR ( Victorian hamming commission) and if it does I will be filing a complaint and asking to have there licence removed or banned from Australia. This is not how you treat players. If the player loses fine take there money but if the player wins be responsible enough to pay them out fast because 9 times out of 10 they will be back and you make money. I feel like this site is fraudulent. In order to help improve this incase they are a legit casino/business they should explain to you the steps to withdraw upfront from maybe in an email. You know step one verify your id step two send banking details email here step three email and scan voucher here. It will save the frustrations.
mrx2020
PS I’ll keep you guys updated as to what happens.
BLACK DIAMOND CASINO REPLIED ON SEPTEMBER 13. 2019
Hello,

We hope this message finds you well.

Indeed, any account needs to be fully verified before making a payout request, as well as the banking information needs to be confirmed to the accounting team before the payment can be sent, just to make sure that it is sent to its rightful owner,

All information about the documents and withdrawals are posted on our Banking page on the website, so they can be reviewed by our members any time they wish to. The verification of the account can be done at any time, in order for the account to be fully reviewed by the time you want to make a payout request. This way the process will run smoothly and the winnings will reach you as soon as possible

Please note that your withdrawal has been approved and the funds should reach you in up to maximum 7 business days.

Should you need any further information regarding your account or the payment, please do not hesitate to let us know.

Regards,
Black Diamond
Anat888 1 review
Northern Territory
Reviewed on August 30. 2019

LIKED

I have played on their site for a couple of years now and assistance have always been great when needed. Bonuses are good but as others have stated the bonus if added and you win big you eventually cant collect it cos you have to play the bonus bet through. You could eventually lose all...lol

DISLIKED

I do not like the fact that on the black diamond slot game the jackpot was at $579k and a few days ago went to 0.00. Upon enquiring if someone had won it or if they had changed the game settings and why it was not displayed they said that the staff were looking into it. I kindly suggested to remove the game because it was dishonest and was a rip off of players. Why would you advertise a game with a jackpot and display $0.00....are they for real???🤔🤔🤔🤔
BLACK DIAMOND CASINO REPLIED ON SEPTEMBER 3. 2019
Hello,

We hope this message finds you well.

We are happy to hear that you are enjoying your time online and we would like to let you know that should you prefer playing without bonuses and wagering requirements, we are also offering cashback bonuses that are pure cash and that you can cash out from the moment you hit a big win. Just ask for it on chat and your account manager will be more than happy to provide you with it.

Regarding the Black Diamond game, please note that the Jackpot has been indeed won and this is why it has been reset. Our colleague on chat informed you that he will check, as he was not able to obtain the information on the game on the spot.

We are looking forward to seeing you online soon and we wish you the best of luck with the games.

Regards,
The Black Diamond Team

bevruss 1 review
United States
Message
Reviewed on June 22. 2017

DISLIKED

I received this email--We’re giving you 25 FreeChip, so you can continue playing our awesome slots games on Black Diamond. All you have to do is click the image above and log into your account. Open some amazing slots games and the FreeChip will be automatically credited so you can start spinning those reels immediately. While you’re there be sure to check out our latest promotions and tournaments for even more prizes! And always check your email for more surprises! *Bonus rules applies.
Well it seems "bonus rules applies" means if you win big you get nothing--I won 5,245. and thought they might give me 100. or 200.--they would not give me anything--do not bother with them.

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