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Black Diamond Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Black Diamond Casino Review

  • Contains a good assortment of slots and table games
  • 24/7 support via live chat and email
  • Secured with SSL technology
  • Proven fair through independent audits
  • Players from Moldova and Israel prohibited from registering
  • No instant-play version available
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General info & Latest Promos
Website http://www.blackdiamondcasino.net
Established 2009
Owner Deckmedia N.V. Casinos
Casino Promotion

Black Diamond Casino is an online casino with a dark, luxurious theme and a wide variety of games. It is powered by the TopGame platform and currently managed by the acclaimed Deckmedia group. The casino holds an online gaming license from the jurisdiction of Curacao and is available to most players around the world.

Restricted Countries

Black Diamond Casino welcomes players from most countries. However, they are currently unable to accept players from Moldova or Israel.

Games

The slots at Black Diamond Casino are highly diverse. Players can choose from a number of both five-reel and three-reel slots, each with unique themes and special elements. Some of the most popular video slots include Daytona Gold slot, Carnival of Venice slot, Glamour slot, Fruit Slot, and Grave Grabbers slot. Three-reel slots include Russian Attack slot, Wild Sevens slot, and Tropical Punch slot.

Like playing table games? Black Diamond Casino features a healthy assortment card, roulette, and specialty games for all types of players. Choose from both Multihand Blackjack and Royale Blackjack, as well as Electronic Roulette and Roulette Crystal. Other games include Mini Baccarat, Casino War, Keno, and Weed Whacker.

The video poker selection at Black Diamond Casino is not as large as some other casinos'. However, it does contain four of the most popular versions of the game: Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. All four allow players to choose from a wide range of bet sizes to accommodate any bankroll.

Support

Black Diamond Casino offers support services 24/7. Players can get in touch with a representative directly through the website or the casino client through live chat technology. The casino can also be reached by email. While the responses are not instant, Black Diamond Casino uses 4 different email addresses for different types of inquiries, speeding up response times.

Security and Fairness

The Black Diamond Casino servers are protected with SSL encryption technology. This makes it virtually impossible for anyone to read your sensitive data as it goes through the network. Additionally, Black Diamond Casino is bound by a privacy policy authorized by the government of Curacao to keep players from losing their data to third parties.

Black Diamond Casino's software platform, Top Game, has been independently audited several times over the years. Firms such as TST have shown that the technology behind the software is genuinely random. Additionally, the casino gladly provides full records of play to any player who requests them.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Bulgaria
    • Canada
    • Costa Rica
    • Israel
    • Italy
    • Netherlands
    • Poland
    • Romania
    • Russia
    • Spain
    • Sweden
    • Ukraine
    • United Kingdom
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

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Black Diamond Casino Reviews by Players

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babeet 1 review
Australian Capital Territory
Reviewed on January 2, 2020

DISLIKED

Withdrawal process is such a pain. Similar to other guys in the previous reviews I had to wait for long time and each and every time after 5 days they reject the withdrawal request and ask for some documents. They never say in one shot about all required documents and also they never communicate about withdrawal rejection. I have gone through 4 with draw request and never got one success. In the meanwhile I played and lost all the money I won (approx 38K). They are delaying and making us to play and loose. Even if i gave kept that 38K they would have said some reason to reject. Highly recommend to keep away from this casino. casinos like betvictor are the best and unfortunately it is not in my country anymore. Gamblers please keep away from this casino....
BLACK DIAMOND CASINO REPLIED ON JANUARY 7, 2020
Hello,

We hope this message finds you well.

Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process.

This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.

However, there is nothing to worry about, as any withdrawal request will be reviewed as soon as the verification is completed.

Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.

Regards,
Black Diamond
Hybris95 7 reviews
Germany
Reviewed on December 6, 2019

LIKED

So I've tested the Casino with the freespins they gave me and actually made it out of the wager requirements.
I've then read the terms where it says you can cashout at 100€ and the 100€ are also the maximum cashout so I played until I got my 100€.
I requested a withdraw and in the end they gave me the money, so it worked out for me.
The Withdrawal process and the verification of the documents was quite long and slow, but it was a success in the end.
So for everyone who wants to test the casino, it seems ok to me. This review is from the 06th Dezember of 2019.

DISLIKED

Slow verification process
Slow withdrawal process
Live Support was a bit shady at times, and I frightened not to get my money, but as I stated above, they helped me out and it worked.
BLACK DIAMOND CASINO REPLIED ON DECEMBER 10, 2019
Hello,

Congratulations on what we hope it is the first of your many withdrawals with us.

we are happy to hear you have received your winnings and we hope you are enjoying them to the fullest. Don't forget to come online and talk to you Account Manager for the best bonuses and deals and do not hesitate to let us know should you need help with anything at all.

We wish you the best of luck with the games and we are looking forward to seeing you online!

Regards,
Black Diamond
BoondockSaint 1 review
Reviewed on December 5, 2019

LIKED

Quick response from customer service, even if the answers, as you can see in the negative part, are sometimes leading to more frustration. The games themselves work well. Great first deposit bonus.

DISLIKED

Long and complicated withdrawal process. After submitting my required documents, I requested a withdrawal of 1700€ for the first time. After one week, the money was back on the account because I overlooked that I need to send an additional email to their accounting department to confirm my withdrawal method. (which I obviously chose anyway during the with request.) no hard feelings, but not the best process. After another week, the money is back in my account. This time, I was chosen for a random verification process... Might take up to 10 business days again. You still find similar experiences in the comments here as well and I really hope that everything will work out in the end. Nevertheless, the process is really time consuming and annoying.
BLACK DIAMOND CASINO REPLIED ON DECEMBER 10, 2019
Hello,

We hope this message finds you well.

We have checked your account and found that unfortunately your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.

Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our members.

We noticed however that you placed a new payout request, so you have nothing to worry about, it will be reviewed as soon as soon as the Verification Process ends.

Should you need additional information or have any questions regarding your account, please do not hesitate to let us know.

Kind regards,
Black Diamond

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