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Black Diamond Casino - Withdrawal constantly getting declined

RESOLVED
Complaint Info
Disputed casino Black Diamond Casino
Reason Delayed payment
Amount $ 8000
Posted on May 16, 2020

This is the 7th week of having the withdrawal declined and each time it is for a different reason, and each time I do a withdrawal, I have to make a deposit. Each time I have a made a withdrawal application, I ask them why and they come back with a reason, so I do the withdrawal again and do what they ask, and it gets declined again for another reason. I am not getting anywhere, this is the last 2 email correspondence I have had with them, and I have been patient, but I am not getting anywhere. I have attached the last two email with their accounting department regarding the last 2 withdrawals. I have done another withdrawal, but feel that it will get rejected as they will try to find another reason.

AskGamblers
Posted on May 16, 2020

Dear @zodiacgirl,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 16, 2020

The current withdrawal request is $8,000.00

Posted on May 18, 2020

Hi Zodiacgirl,

In regards to your withdrawal question, the first two were declined on the 1st and 8th of May because we were missing some documents. As per our Banking Page, If we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

We received and approved both the bank statement and the vouchers sent by the player.

On the 15th of May, the account was entered into the Verification Process, which includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are happy to inform you that the Verification Process has since been concluded, and the withdrawal request has been approved today. There were two withdrawal requests pending, at 4000 each. Since the maximum cashout for the current VIP level of the account only permits a withdrawal of 4000 per week, we will review the second request the following week.

Kind regards,
Team Black Diamond Casino

Posted on May 19, 2020

Thank you for responding and I can confirm $4000 has been approved as that is the weekly maximum withdrawal and the other $4000 request is pending till next week. As per the reply above as the review process and verification process has been done now, I hope there will be no issue with the pending withdrawal being accepted next week.

I enjoy playing at Black Diamond Casino and the bonuses and why I keep returning back and have referred many people to this Casino.

I am pleased that the matter could be resolved. Thank you Ask Gamblers and Black Diamond Casino.

AskGamblers
Posted on May 19, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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