Solved Casino Complaints

CasinoLuck - Verification issues

i logged into my account as normal registered a new card made a successful deposit then was blocked out of my account .i contacted live chat and was ...

Planet 7 Casino - Getting the run around with 2300$ withdrawal

Ive waited the required amount of time for processing. Whenever I ask about tracking information I get referred to someone new who tells me it isn't ...

Royal Ace Casino - Giving me the run around with payments

why aren't casinos held liable when they state in their terms and conditions..........that payouts are received after 7 business day........after my ...

Super Casino - Getting the run around with a second verification in a row!

I opened an account with SuperCasino in September 2014 and have played there nearly weekly. In November 2014 I was asked to supply ID in the form ...

PlayHippo Casino - Missing 400 free spins they promised from December

- I deposit £300 on the 18th of December in order to receive 500 free spins on the Sparks game, after receiving a personal email offer. - Only 100 ...

Casino Floor confiscated my winnings

Hi. I won £20000 and now casino floor are refusing to allow me to withdraw it. They have close the account as I apparently have a self excluded ...

Vera John Casino - Having serious verification troubles

I have explained to them several times by email to VeraandJohn that I did not have a driving license or passport I then told them I had my card and ...

Bovada Casino - Charging "Additional Fees"

I was quoted a deposit amount of $530.00 plus 4.9% = $25.97 = $555.97. i did this over the phone and there was no mention of possible additional fees ...

Rockbet Casino - Refusing to pay out winnings and completely unresponsive

I deposited to Rockbet and as I was aware I was banned from bonuses. I contacted live chat to check if I played at the site and was lucky enough to ...

Casino Cruise - Delayed withdrawals

Good evening. Firstly to be fair to the casino I have received 4 withdrawals since I registered mid-December. I've also been in contact with their ...

Casino Cruise - Pending withdrawal for 5 days

withdrawals pending now for 5 days, account has been verified with ID documents etc, emailed them on the 15th asking them to action my withdrawal and ...

Gorilla Casino - Unable to request a cahsout, no support

Hello, yestarady registered from ask gamblers and got exclusive 10 free bonus. Have meet playthrue and now have 200 EUR in my account. Whant to know ...

Planet 7 Casino - Refused payment, closed account as punishment

It has been over two months since I requested a withdrawal, and finally today I was told that my account was closed.... Two weeks ago however, I was ...

Sugar Casino - Blocked account with no reason stated, casino refused deposit refund

Casino refused to pay the deposit without explanation of reasons and to block the account at the casino. First I asked for the payment of 250 euros, ...

Casino Heroes - Unable to withdraw funds to Canadian Bank account

I won over $4000 and was unable to withdraw the money because their system doesn't support any withdrawal methods for Canadians unless they deposit ...

Club Player Casino - 3 withdrawls still sitting in pending status

I was called by a promotional person to play at this casino.I had stoped gambling online till now. I was assured there payout process is much faster ...

Springbok Casino - Delayed payment for weeks

I requested withdrawal on 26 December 2015 which has up to today not been paid out. I sent various emails with no reply from anyone and had frequent ...

Ladbrokes Casino - Nightmare verification process

basically I signed up to Ladbrokes a few weeks ago, made a deposit and as soon as I tried spending my money, it wasn't allowing me to place any bets. ...

Casino Midas - Verification problem

I joined the casino about 2 weeks ago and now I want to cash out after winning and they requested me to verify myself. I then suited all the documents ...

888 Casino - Account blocked and withdrawal declined

Hey i've won 9500 euros i windrawed 2 days ago.. then yesterday 888games asked about my id picture.. that was no problem for me i've sent the picture ...

VideoSlots Casino - Impossible to request a withdrawal

my login in videoslots.com macur666/January 9, I made a deposit with Mastercard in the amount of 270 euros.but I can not withdraw my winning(620 euro ...

Cool Cat Casino - Getting the run around with verification and payment

Well over a Month I've waited to be paid. I jumped all of their hoops and now when I call they say I have to reverify with a woman and call them back ...

Silver Oak Casino - Not Receiving my Withdrawal Funds

I requested a withdrawal of $1,000.00 out of an in excess of a $2,000.00 winnings on 11/27/15. I left the other $1,000.00 in my casino account and ...

Captain Jack Casino - Withdrawal runaround

On 12/10 a $2500 dollar deposit was approved by the withdrawal department. I was told the money (less the bonus) would be returned to a debit card I ...