Payment problem 730 000 HUF

I registered with Mr Bet Casino on March 15. I deposited 20000 HUF and started playing. I had a lucky day and won 1.40000 HUF. Since I accepted the bonus, I played up to 730 000 HUF because I can withdraw my winnings with a bonus cashback. When I reached this, I chose the payout on March 15, 2025. Of course, I checked my details, and unfortunately, I saw that my information was incorrect on my data sheet. I completed the registration with Google Autofill, and unfortunately, my address was not up to date, and there were also errors in my personal data... so I requested modifications to my address and personal data. I contacted customer service and asked for the modification of these two pieces of information. Fortunately, this was done on April 4, 2025. Since my withdrawal had been pending since March 15 through Visa, I was very happy to receive this news. I knew I had to wait 48 hours for the withdrawal, which unfortunately did not happen. I chose the online complaint management option and received an answer there... which was that I should wait because the payment department was overwhelmed... I waited... and I contacted them every two days and continued to wait... the complaint management is fine, but they couldn't give exact answers to the questions... unfortunately the same - "Don't worry, there won't be a problem, the relevant department will resolve the verification (which is supposed to take 48 hours).” This 48 hours is currently with me as of today... more than 14 days, so more than 400 hours... which is very frustrating because I was counting on this being resolved immediately after the data verification... but it hasn’t been... the relevant department will notify... this is clearly a delay tactic. I repeat, I have been waiting since April 4, 2025... the reason for this date is that my data set was filled out incorrectly due to my mistake... I understand that this took from March 18 to April 4.

Naturally, after such a delay, I read the terms of use... and I found quite a few shortcomings, but I'm sure they'll address these because their platform is really good... I like the continuous promotions, and the gaming experience is fine as well, so if this had all gone smoothly, I would say Mr Bet is superb.

However, considering that so much time has passed... and I haven’t received any concrete answers, it’s frustrating... I am studying to be a lawyer, and I’m increasingly delving into these operational matters... and this issue is not unique.

Of course, I documented everything... with screen recordings, games, and my complaints along with the responses I received. (One of the best pieces of advice I read in a forum is that when playing online, it’s important to have your screen recorded, because if you need to escalate the problem or complaint legally... the site might disappear, or your registration, or possibly your data, etc.)

Since I am very distrustful, and naturally, I researched the complaints on the site, I started the game with screen recording... but I didn’t really believe that I might need this footage.

Today is April 20, 2025, so I ask you to help me with what can be done, or how I can resolve the payment.

I consider myself a patient person... but unfortunately, my patience is starting to wear thin.

Thank you for your help, hoping for a resolution to my problem.

Respectfully,
Ernő Krasnyánszki