Here you’ll find the list of all the complaints that were successfully solved, meaning that the player and the casino reached an agreement about a specific issue.
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Resolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Resolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
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Resolved
WOW Vegas Casino - Address verification ignored
$160
Resolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
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Resolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Resolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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Resolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Resolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Resolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Resolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Resolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Resolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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Resolved
Legendz Casino - Denied Prize Redemptionby Legendz
$100
Resolved
Legendz Casino - Denied Prize Redemptionby Legendz
Declined paymentAmount$ 100Dear AskGamblers Complaints Team,I am submitting this complaint regarding a withdrawal issue I’ve been facing with ...
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Resolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Resolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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Resolved
WOW Vegas Casino - Super cash incorrect payout
Resolved
WOW Vegas Casino - Super cash incorrect payout
This has been going for months as I only get a response every 2 weeks. I was spinning $2 and hit the bonus feature and it was treated like I played $1 ...
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Resolved
WOW Vegas Casino - Verification denied no response
$9,003
Resolved
WOW Vegas Casino - Verification denied no response
I was asked to verify my account and I submitted all the required documents. It came back saying that the documents I uploaded were not the right ones ...
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Resolved
WOW Vegas Casino - Locked out of my account for winning
$1,000
Resolved
WOW Vegas Casino - Locked out of my account for winning
Hello my Name is < full name removed > my account has been locked due to winning and they are saying I’m not in a legit region but I live in NC and ...
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Resolved
WOW Vegas Casino - Waiting for a response from them
Resolved
WOW Vegas Casino - Waiting for a response from them
Hello I have tried to contact wow Vegas to update my new address and to get verified they won’t respond to my messages at all. I’ve tried email ...
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Resolved
WOW Vegas Casino - Account banned with 4000 USD
$4,000
Resolved
WOW Vegas Casino - Account banned with 4000 USD
My Wow Vegas account was blocked. I did not violate any terms. When I tried to withdraw $4,000, I could not log in. Then I submitted my personal ...
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Resolved
WOW Vegas Casino - Redemptions still not paid
$597
Resolved
WOW Vegas Casino - Redemptions still not paid
This is an email I sent to WoWVegas Casino on March 10th and haven't heard anything back.:Dear WoWVegas Casino Support,I am reaching out regarding the ...
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Resolved
WOW Vegas Casino - Waiting for redemption and verification
$2,400
Resolved
WOW Vegas Casino - Waiting for redemption and verification
After winning $2400 I started the verifying process. After submitting all the required documents the address verification doc wouldn't upload, the ...
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Resolved
WOW Vegas Casino - Blocked acccount after cashing out
$250
Resolved
WOW Vegas Casino - Blocked acccount after cashing out
Been with wow Vegas for over 2 years never had a problem. Jan 14 2025 went to cash out 250 and my account was blocked. I’ve notified them they said ...
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Resolved
WOW Vegas Casino - Continous Fail Verification
Resolved
WOW Vegas Casino - Continous Fail Verification
I continue to fail my verification, this is the third time now, last tried today. Due to this, I cannot redeem my balance. I uploaded bank statements ...
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Resolved
WOW Vegas Casino - Updating address from old to new
Resolved
WOW Vegas Casino - Updating address from old to new
All I want is to update my current address to my new address so I can continue my process to redeem my winnings. But theres no way for me to update ...
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Resolved
WOW Vegas Casino - Verification has taken 1 month or more with multiple email attempts to verify
$400
Resolved
WOW Vegas Casino - Verification has taken 1 month or more with multiple email attempts to verify
I have tried to redeem $400 SC but my account still isn’t verified after over a month of sending in documents. I’ve sent my ID, my bank statement ...
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Resolved
WOW Vegas Casino - Account locked after submitting redemption
$500
Resolved
WOW Vegas Casino - Account locked after submitting redemption
Submitted a $500 redemption request. Next day when trying to log in say account is locked contact support for details. I previously had communication ...
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Resolved
WOW Vegas Casino - Verification failure and I can’t play any more games, as I have an error message every time I try
$172
Resolved
WOW Vegas Casino - Verification failure and I can’t play any more games, as I have an error message every time I try
I went through the verification process, they kept saying that the proof of address was invalid and stated they needed a PDF..I sent a downloadable ...
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Resolved
WOW Vegas Casino - Redemption verification failed and then all of sudden all errors on games
Resolved
WOW Vegas Casino - Redemption verification failed and then all of sudden all errors on games
Went through the verification process so I can redeem but going in circle with them. When asked to upload a file, tells me file not accepted so I ...
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Resolved
WOW Vegas Casino- Account has not been verified in over a month
Resolved
WOW Vegas Casino- Account has not been verified in over a month
I submitted an account verification 26 days ago but my account still hasn't been verified yet. I made multiple help request tickets/emails to support ...
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Resolved
WOW Vegas Casino - Unable to Redeem
$2,500
Resolved
WOW Vegas Casino - Unable to Redeem
I am unable to redeem over 2.5k. I have never had any issues with Wowvegas until now where I have a large amount of money in my account. When trying ...
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Resolved
WOW Vegas Casino - Created ticket and emailed 4 days ago no response
Resolved
WOW Vegas Casino - Created ticket and emailed 4 days ago no response
Automated verification wouldnt work so sent it my info manually through Wowvegas support email and also created a ticket on the website. It has been ...
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Resolved
WOW Vegas Casino - Disappearing funds
$600
Resolved
WOW Vegas Casino - Disappearing funds
I'm putting this here in hopes somebody sees it and can get back to me sooner because emails take away too long. I had a Redemption I canceled it so I ...
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Resolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
$1,001
Resolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
I requested a redemption from The Money Factory on July 18. It is September 17 and I have not been paid. When asked on August 29 about the redemption ...
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Resolved
WOW Vegas Casino - Need help please
Resolved
WOW Vegas Casino - Need help please
Hi I’ve submitted all information my drivers license and submitted proof of residency. But the verification page has been stuck goin on a week and I ...
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