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Repeated withdrawal rejection


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By manuman
1 year ago

I am writing to express my extreme dissatisfaction and frustration with the repeated rejection of my withdrawal requests from my 1xBet account (Account ID: 1193579905). To date, 12 withdrawal attempts have been unjustifiably denied, and I demand immediate resolution to this unacceptable situation. Your platform’s failure to process my legitimate withdrawals raises serious concerns about your operational integrity and commitment to fair treatment of customers. As a verified user who has complied with all terms and conditions, I find it outrageous that my requests to access my rightful funds have been met with vague excuses or outright silence. Each rejection has been a slap in the face, eroding any trust I had in your platform. I have diligently provided all requested docume­nta­tio­n—i­dentity proofs, transaction details, and anything else your security team has demanded—yet the rejections persist without clear justification. This pattern suggests either gross incompetence or deliberate obstruction, neither of which is acceptable from a company that claims to be a reputable betting platform. I want to be unequivocally clear: I am not requesting a favor; I am demanding what is rightfully mine. The funds in my account are the result of my legitimate activity on your platform, and your refusal to release them is nothing short of theft. If this is how 1xBet treats its users, it’s no wonder that countless others have reported similar issues online, accusing your platform of stalling tactics and fraudulent practices. I refuse to be another victim of your apparent disregard for customer rights. I require the following actions to be taken immediately: A detailed explanation for each of the 12 withdrawal rejections, including specific reasons tied to your terms and conditions. Immediate processing of my pending withdrawal request without further delays or frivolous demands for additional docume­nta­tio­n.W­ritten assurance that my account will face no further obstructions in accessing my funds. Should these demands not be met within 48 hours of receiving this letter, I will escalate this matter without hesitation. I am fully prepared to lodge formal complaints with regulatory bodies, including the Curacao eGaming Authority, under whose license you operate. Additionally, I will pursue legal recourse and share my experience across consumer forums, social media, and review platforms to warn others about your practices. The evidence of my account activity and your rejections is well-documented, and I will not hesitate to use it. This is your opportunity to rectify this matter before it spirals further. I expect a prompt response addressing my concerns with the seriousness they deserve, not another generic reply designed to stall. My patience has been exhausted, and I will not tolerate further delays or excuses. Sincerely,

< full name removed >

Account ID: 1193579905

Disputed Casino 1xBet Casino
Amount ₹2127.06

Discussion

User name

Dear @manuman,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear user,

The withdrawal failure was mainly due to technical errors on the side of the issuing bank or because the sender’s limit was exceeded.

We kindly ask you to wait a little and then submit the withdrawal request again.

Thank you for your understanding.

Sincerely,
1xBet Support Team
User name

Dear @manuman,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

User name loyalty-level-2
I have already uninstalled the app because you guys will not do anything. F*ck 1xbet.

1xBet Casino Complaint Stats

Resolved 395 / 426
Avg. Amount $2,788
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

1xBet Casino Complaints

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received
I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.
Chart Pointer
19h left
$1,942