Mark all as read

Settings

Notifications
Casino Complaints

Repeated withdrawal rejection


user_avatar badge
By manuman
1 year ago

I am writing to express my extreme dissatisfaction and frustration with the repeated rejection of my withdrawal requests from my 1xBet account (Account ID: 1193579905). To date, 12 withdrawal attempts have been unjustifiably denied, and I demand immediate resolution to this unacceptable situation. Your platform’s failure to process my legitimate withdrawals raises serious concerns about your operational integrity and commitment to fair treatment of customers. As a verified user who has complied with all terms and conditions, I find it outrageous that my requests to access my rightful funds have been met with vague excuses or outright silence. Each rejection has been a slap in the face, eroding any trust I had in your platform. I have diligently provided all requested docume­nta­tio­n—i­dentity proofs, transaction details, and anything else your security team has demanded—yet the rejections persist without clear justification. This pattern suggests either gross incompetence or deliberate obstruction, neither of which is acceptable from a company that claims to be a reputable betting platform. I want to be unequivocally clear: I am not requesting a favor; I am demanding what is rightfully mine. The funds in my account are the result of my legitimate activity on your platform, and your refusal to release them is nothing short of theft. If this is how 1xBet treats its users, it’s no wonder that countless others have reported similar issues online, accusing your platform of stalling tactics and fraudulent practices. I refuse to be another victim of your apparent disregard for customer rights. I require the following actions to be taken immediately: A detailed explanation for each of the 12 withdrawal rejections, including specific reasons tied to your terms and conditions. Immediate processing of my pending withdrawal request without further delays or frivolous demands for additional docume­nta­tio­n.W­ritten assurance that my account will face no further obstructions in accessing my funds. Should these demands not be met within 48 hours of receiving this letter, I will escalate this matter without hesitation. I am fully prepared to lodge formal complaints with regulatory bodies, including the Curacao eGaming Authority, under whose license you operate. Additionally, I will pursue legal recourse and share my experience across consumer forums, social media, and review platforms to warn others about your practices. The evidence of my account activity and your rejections is well-documented, and I will not hesitate to use it. This is your opportunity to rectify this matter before it spirals further. I expect a prompt response addressing my concerns with the seriousness they deserve, not another generic reply designed to stall. My patience has been exhausted, and I will not tolerate further delays or excuses. Sincerely,

< full name removed >

Account ID: 1193579905

Disputed Casino 1xBet Casino
Amount ₹2127.06

Discussion

User name

Dear @manuman,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear user,

The withdrawal failure was mainly due to technical errors on the side of the issuing bank or because the sender’s limit was exceeded.

We kindly ask you to wait a little and then submit the withdrawal request again.

Thank you for your understanding.

Sincerely,
1xBet Support Team
User name

Dear @manuman,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

User name loyalty-level-2
I have already uninstalled the app because you guys will not do anything. F*ck 1xbet.

1xBet Casino Complaint Stats

Resolved 378 / 411
Avg. Amount $2,841
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino
Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

No proper explanation, transaction proof, or investigation details were provided. My evidence was ignored entirely.

At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

I kindly request:

a proper investigation into this withdrawal,

and an immediate refund or reprocessing of the payment if the transfer cannot be verified.

I have already provided official proof from the bank confirming that the funds were never received.

Status solved Resolved
$41,000