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Repeated withdrawal rejection


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By manuman
1 year ago

I am writing to express my extreme dissatisfaction and frustration with the repeated rejection of my withdrawal requests from my 1xBet account (Account ID: 1193579905). To date, 12 withdrawal attempts have been unjustifiably denied, and I demand immediate resolution to this unacceptable situation. Your platform’s failure to process my legitimate withdrawals raises serious concerns about your operational integrity and commitment to fair treatment of customers. As a verified user who has complied with all terms and conditions, I find it outrageous that my requests to access my rightful funds have been met with vague excuses or outright silence. Each rejection has been a slap in the face, eroding any trust I had in your platform. I have diligently provided all requested docume­nta­tio­n—i­dentity proofs, transaction details, and anything else your security team has demanded—yet the rejections persist without clear justification. This pattern suggests either gross incompetence or deliberate obstruction, neither of which is acceptable from a company that claims to be a reputable betting platform. I want to be unequivocally clear: I am not requesting a favor; I am demanding what is rightfully mine. The funds in my account are the result of my legitimate activity on your platform, and your refusal to release them is nothing short of theft. If this is how 1xBet treats its users, it’s no wonder that countless others have reported similar issues online, accusing your platform of stalling tactics and fraudulent practices. I refuse to be another victim of your apparent disregard for customer rights. I require the following actions to be taken immediately: A detailed explanation for each of the 12 withdrawal rejections, including specific reasons tied to your terms and conditions. Immediate processing of my pending withdrawal request without further delays or frivolous demands for additional docume­nta­tio­n.W­ritten assurance that my account will face no further obstructions in accessing my funds. Should these demands not be met within 48 hours of receiving this letter, I will escalate this matter without hesitation. I am fully prepared to lodge formal complaints with regulatory bodies, including the Curacao eGaming Authority, under whose license you operate. Additionally, I will pursue legal recourse and share my experience across consumer forums, social media, and review platforms to warn others about your practices. The evidence of my account activity and your rejections is well-documented, and I will not hesitate to use it. This is your opportunity to rectify this matter before it spirals further. I expect a prompt response addressing my concerns with the seriousness they deserve, not another generic reply designed to stall. My patience has been exhausted, and I will not tolerate further delays or excuses. Sincerely,

< full name removed >

Account ID: 1193579905

Disputed Casino 1xBet Casino
Amount ₹2127.06

Discussion

User name

Dear @manuman,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear user,

The withdrawal failure was mainly due to technical errors on the side of the issuing bank or because the sender’s limit was exceeded.

We kindly ask you to wait a little and then submit the withdrawal request again.

Thank you for your understanding.

Sincerely,
1xBet Support Team
User name

Dear @manuman,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

User name loyalty-level-2
I have already uninstalled the app because you guys will not do anything. F*ck 1xbet.

1xBet Casino Complaint Stats

Resolved 400 / 431
Avg. Amount $2,767
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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1xbet Casino - Stalling and no update on verification process

Dear 1xBet Support Team,

I am contacting you again to submit a FORMAL COMPLAINT regarding the restriction/blocking of my account, which has now remained unresolved for approximately two months.

I have fully cooperated with the Security Department and have provided the documents and verification materials requested from me. However, after all this time, the only response I continue to receive is that requests are processed “in the order they are received.”

I want to make it absolutely clear that this response is no longer acceptable after approximately two months of waiting.

I understand that 1xBet may have internal security and verification procedures. However, this does not justify keeping an account restricted indefinitely without providing the customer with a specific explanation of the current status of the case, an estimated resolution date, or information regarding whether there is any specific issue with the documents I have submitted.

Therefore, I formally request the following:

1. That my case be individually reviewed and escalated due to the excessive amount of time that has already passed.

2. That I be informed of the exact current status of my security verification.

3. That you clearly confirm whether any additional document, information, or verification is still required from me.

4. If no further documentation is required, I request a specific timeframe or reasonable deadline for the resolution of my case.

5. If 1xBet has determined that my account cannot be reinstated, I request that you provide the specific reason for that decision and the procedure for withdrawing any legitimate remaining balance from my account.

6. I also request the case/reference number or identifier of my review, together with confirmation that this complaint has been formally registered.

I want to formally record that I have fully cooperated with the verification process and that my case should not remain indefinitely pending while I continue receiving generic automated responses.

I have also found publicly available reports from other users describing similar situations, including cases where customers were repeatedly told that requests were processed “in the order they were received” for extended periods of time. For this reason, I am specifically requesting that my case not be answered with another generic response, but with a specific and verifiable update regarding my account.

I am not requesting unjustified preferential treatment. I am simply requesting that, after approximately two months, I receive a clear and definitive resolution.

Please forward this complaint to the responsible Security/Verification Department and provide me with a substantive response rather than another automated message asking me to wait.

I expect a concrete response regarding my case, not another generic request for patience.

Sincerely,

Chart Pointer
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