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Repeated withdrawal rejection


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By manuman
1 year ago

I am writing to express my extreme dissatisfaction and frustration with the repeated rejection of my withdrawal requests from my 1xBet account (Account ID: 1193579905). To date, 12 withdrawal attempts have been unjustifiably denied, and I demand immediate resolution to this unacceptable situation. Your platform’s failure to process my legitimate withdrawals raises serious concerns about your operational integrity and commitment to fair treatment of customers. As a verified user who has complied with all terms and conditions, I find it outrageous that my requests to access my rightful funds have been met with vague excuses or outright silence. Each rejection has been a slap in the face, eroding any trust I had in your platform. I have diligently provided all requested docume­nta­tio­n—i­dentity proofs, transaction details, and anything else your security team has demanded—yet the rejections persist without clear justification. This pattern suggests either gross incompetence or deliberate obstruction, neither of which is acceptable from a company that claims to be a reputable betting platform. I want to be unequivocally clear: I am not requesting a favor; I am demanding what is rightfully mine. The funds in my account are the result of my legitimate activity on your platform, and your refusal to release them is nothing short of theft. If this is how 1xBet treats its users, it’s no wonder that countless others have reported similar issues online, accusing your platform of stalling tactics and fraudulent practices. I refuse to be another victim of your apparent disregard for customer rights. I require the following actions to be taken immediately: A detailed explanation for each of the 12 withdrawal rejections, including specific reasons tied to your terms and conditions. Immediate processing of my pending withdrawal request without further delays or frivolous demands for additional docume­nta­tio­n.W­ritten assurance that my account will face no further obstructions in accessing my funds. Should these demands not be met within 48 hours of receiving this letter, I will escalate this matter without hesitation. I am fully prepared to lodge formal complaints with regulatory bodies, including the Curacao eGaming Authority, under whose license you operate. Additionally, I will pursue legal recourse and share my experience across consumer forums, social media, and review platforms to warn others about your practices. The evidence of my account activity and your rejections is well-documented, and I will not hesitate to use it. This is your opportunity to rectify this matter before it spirals further. I expect a prompt response addressing my concerns with the seriousness they deserve, not another generic reply designed to stall. My patience has been exhausted, and I will not tolerate further delays or excuses. Sincerely,

< full name removed >

Account ID: 1193579905

Disputed Casino 1xBet Casino
Amount ₹2127.06

Discussion

User name

Dear @manuman,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear user,

The withdrawal failure was mainly due to technical errors on the side of the issuing bank or because the sender’s limit was exceeded.

We kindly ask you to wait a little and then submit the withdrawal request again.

Thank you for your understanding.

Sincerely,
1xBet Support Team
User name

Dear @manuman,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

User name loyalty-level-2
I have already uninstalled the app because you guys will not do anything. F*ck 1xbet.

1xBet Casino Complaint Stats

Resolved 381 / 414
Avg. Amount $2,834
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino
marked my withdrawal as successful but I never received the funds
Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.
Chart Pointer
90h left
ر.س.‏500
Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

Chart Pointer
69h left
د.م.56,917
Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Chart Pointer
70h left
₹5,050
Unresolved withdrawal issue since 07 May 2026
I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.
Chart Pointer
78h left
€500