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Spinanga Casino - Is delaying withdrawals beyond stated limits

RESOLVED

Complaint Info

Disputed casino

Spinanga Casino

Amount

€ 3000

gagy89 Austria
4 weeks ago

Hello,
I am experiencing a serious issue with Spinanga.com. I have won €3700 and currently have three active withdrawal requests of €500 each, submitted more than 5 business days ago.

Their terms clearly state that withdrawals are processed within 3–5 business days. Despite this, my requests are still “processing” and I receive only vague replies from support such as: “Please be patient, it is in the final stage.” This has been going on for several days now with no progress.

In addition, I have €1500 still in my account, but I cannot request a new withdrawal because of the limit of 3 open requests.

I am kindly asking AskGamblers to help me resolve this. I would simply like to receive the money I have rightfully won, according to the casino’s own rules.

I can provide all necessary screenshots and communication as proof.

Thank you in advance for your support.

gagy89 Austria
4 weeks ago

I want them to pay out all my money €3000

AskGamblers
3 weeks ago

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

gagy89 Austria
3 weeks ago

today i become withraw but just 500€

3 weeks ago

Dear gagy89,

We are sorry to hear about for your experience.  

We assure you we have forwarded your request to the relevant team and we would try our best to help you in this situation and provide you with an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
Spinanga team.

gagy89 Austria
3 weeks ago

I don't think it's fair that you always lie and thus only delay.. I waited 17 days for the first payment. Your intention is to delay and thus you think I will spend my money. I demand that you pay out the remaining €2500 immediately because the rules say that the payment is made within 3-5 days, which you have greatly exceeded. Otherwise, I will proceed with the lawsuit because I have all the evidence.

gagy89 Austria
3 weeks ago

I also don't understand why you askgamblers gave them another 95 hours to respond..they waited until the last hours to respond just to gain more time..in 15 years of gambling, I have never had such an experience. I am ashamed of the casino.

gagy89 Austria
2 weeks ago

I received another €1000, now we are waiting for €1500

gagy89 Austria
2 weeks ago

today i become all my money ..now we can close complain

AskGamblers
2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.