Software issues

BetVoyager Casino - Missing winnings, no communication

I logged out with over 129 euros in my account and logged in the next day to find only 30 euros. The history showed that 99 euros was sent to Admin. I ...

Dr Vegas Casino - Refusing to reinstate game state and balance after crash during insane winning run

Whilst playing Viva Vegas the game crashed, game was reloaded but all winnings and free spins were lost. Customer service were rude, implied there was ...

Winner Casino - Missing funds from a huge 400,000 ZAR win

Please see credit balance is Rand . The following week I was away . Once returned and wanted to check with them if I can withdraw my money and it ...

WildSlots Casino - Removed 3200 from my account without any justification

I registered on Wildslots casino 11/29/2016. After making my first deposit and playing the slot called "Break Da Bank Again" I won a big jackpot. My ...

BitStarz Casino - Money disappearing from my account, followed by poor customer service and refusal of proper investigation

Hi Askgamblers and Readers First id like to admit that Bitstarz is my favorite casino and I deposit on average more than $1000 a month, Sometimes ...

Wild Jackpots Casino - Free Spins Not Rewarded and Cant Withdraw Winnings

On my smart phone, I was betting $2 a spin on the game Rugby Star and landed 3 scatters to trigger the free spins feature. Just before the last 2 ...

CasinoLuck - Missing funds due to game glitch followed by inadequate investigation of the issue

I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino ...

Novibet Casino - Software glitch with free spins feature dragging for over 40 days now

i was playing the slot jewel riches on 20th of September on novibet.gr and i won free spins.The system crashed and until now i wasnt able to play my ...

LVbet Casino - Roulette winnings no credited, no further help and proper investigation

Hi there I was playing live roulette and had £19.80 in my account I did the following spins £9.90 the ball landed on number 25 which I never ...

Tipbet Casino - Bonus wagering not calculated correctly

Hi, so i made deposit to Tipbet 28/11/2017. I made deposit of 10€ and got 100% bonus. It carried 50xd + 50xb wagering. so 1000€ total. I started ...

GDay Casino - Extra bonuses added to the account when winning on free spins

So I decided to play at GDAY casino today (03/11/2017) with a 50 % bonus up to 100$. Keep in my mind that my account had a zero dollar balance, cash ...

Energy Casino - Failed to conduct adequate investigation on a reported slot glitch

I deposited £100 on Energy Casino. I was really liking this site, and had gambled over £6000 (this can be verified) over the course of 2 days, I was ...

CasinoWilds - Winnings lost due to a software glitch which they are so slow to investigate

As the Casino have renewed they offer you again "first deposit bonus". Okay Cool! I took it. everything was fine, til i went to play Wazdan slots: ...

BetVoyager Casino - Randomness and fairness control not working raised reasonable suspicions

Hello, I was playing at Betvoyager in No Zero roulette and found very strange thing: as soon as I start making double bets on specific field(like 1 ...

Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch

I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I ...

Unibet Casino - Incident of a crashed bonus round not investigated accordingly

Hello. So i hit the Bonus round at 0.40Eur stake on Mermaid's Diamond slot machine. When I tried to click on the chest which shows the number of free ...

Virgin Games - Failed to resolve a game glitch in a fair way

I won a bonus game in zeus 3 and I won 25 spins but it kept freezing evey time it git to 16 spins left and I had already won £20 in the bonus and now ...

32Red Casino - App Glitch Not Being Investigated Accordingly

I started playing the playboy slot on the 32red App on Thursday 28th Sep and have done so in the past. While playing the bonus round and during the ...

BetChain Casino - Applying undisclosed deposit fees

On 9/5 I made a small deposit of .0023BTC transferring this amount from my personal bitcoin wallet because Betchain accepts bitcoin as a deposit ...

Drake Casino - Glitch and unpaid winnings

It was a perfect pair hand winning showed $4,000 for my bonus bet when I clicked stand on the hand error message popped up and I contacted casino ...

Cloudbet Casino - Live Casino Errors

September 26, 2017 To Whom It May Concern, I have been using Cloudbet for the last month or so fairly regularly and have enjoyed their quick deposit ...

Rich Casino - Took $30,541.17 from my balance after a $101,025.00 win, refusing to explain why

Hi guys , On the 8th of September I had a win of $101,025 at 10:31:03AM 2017 on rich casino. You'll see in the screen shots provided that my balance ...

PlayGrand Casino - Funds removed from account with no reason

I received 50 no deposit spins as a sign up offer and duly won £10 which was credited into my account, I began to play various slots and built up a ...

77 Jackpot Casino - Refusing to help and solve an issue with their games

Hi Askgamblers . I opened an account at 77 Jackpot Casino couple day ago , on 23/09/2017 , I was made 2 deposits ,first deposit is no bonus added and ...