Winnings unrightfully deleted

Dear AskGamblers,

I would like to submit a complaint regarding a withdrawal from LuckyCircus that has still not been processed.

On September 25, 2026 at 01:48, I requested a withdrawal of NOK 3,000 from my LuckyCircus account.

The withdrawal is still showing as Pending.

When I requested the withdrawal, I received an email from LuckyCircus stating that the withdrawal would be sent within 48 hours. That timeframe has now passed, but the money has still not been sent to my bank account.

The payment method shown for the withdrawal is: APM126~banktransfer-local-norway

I have tried to contact LuckyCircus to find out what is happening, but I have not received a satisfactory explanation. I have also tried using the live chat on their website, but the live chat does not appear to work.

I would therefore appreciate AskGamblers’ assistance in resolving this matter.

In particular, I would like to know:

• Why is my NOK 3,000 withdrawal still pending?
• Has LuckyCircus actually released the funds?
• What does APM126~banktransfer-local-norway refer to, and which payment processor is handling the transaction?
• If the funds have been released, when were they sent and what is the transaction/reference number?
• When can I expect the NOK 3,000 to arrive in my bank account?

I am not asking for anything beyond the withdrawal of the funds that are currently owed to me. I simply want a clear explanation of the delay and for the withdrawal to be completed.

I can provide screenshots of the pending withdrawal, the email from LuckyCircus stating the 48-hour timeframe, and any other documentation required.

Thank you for your assistance. I would appreciate it if you could contact LuckyCircus and help me resolve this matter.

Kind regards,

< full name removed >

Dear Support Team,

I would like to file a complaint regarding the bonus code MANIC75, which I used yesterday with a €50 deposit.

According to the bonus terms and conditions, the maximum withdrawal amount was stated as €5,000. However, my withdrawal request of €1,000 was cancelled, and I was informed that I am only allowed to withdraw €375.

As shown in the screenshots I have attached, the terms clearly indicate a maximum cashout of €5,000. Despite this, I was told by your support team that the maximum amount I can withdraw is only five times my deposit amount. This information directly contradicts the terms that were presented to me when I claimed the bonus.

I find this situation extremely misleading and unfair. If a withdrawal limit of only five times the deposit applies, this should be clearly stated and not conflict with the advertised maximum cashout amount.

I kindly request that this matter be reviewed and clarified as soon as possible. I would appreciate your assistance in resolving this issue and ensuring that the bonus terms are applied correctly.

Thank you for your attention to this matter. I look forward to your response.

Kind regards,

< first name removed >

On Dec 4th I received a phone call of a bonus offered to me, and then i was emailed that bonus which was 150% up to $250 and a max payout of $1500. I deposited $100 and played and did the wagering requirements and came out with $700.

I tried withdrawing on 4th Dec at 8:12 to which it was rejected due to needing to upload some documents. I tried withdrawing again after uploading the relevant documents at 19:12 and was rejected once more. I then decided to play out with the money that was back into my account and lost the $700.

4th Dec 21:38 I deposited another $100 with no bonus attached just a deposit and played over a span of six days with this deposit and had won an accumulated amount of $18000 playing casino live and online slots.

I was already having issues with withdrawing and uploading documents as they were asking me for same documents I had already uploaded. This was extremely hard and annoying process. I tried withdrawing $4000 on 12th Dec as this was the max amount it was letting me withdraw to but this was declined due to again wanting more documents. I tried again on the 4th and it was rejected and all money was removed from my account except $2011.35

I then received an email which stated that the money in my account was won on a bonus deposit and was now void as the max payout was $1500 but as a goodwill gesture I will receive $2011.35. This is not true, I won this accumulated amount on my second deposit which has no bonus attached.

I have tried resolving this with the casino but they are now not responding to my emails. I have read terms and conditions and it says all bonuses are automatically cancelled reaching a certain amount and this term only applies to the balance tied to a bonus and not to funds on the players balance gained from other deposits.

They are stating that somehow my first deposit and second deposit have got mixed up and now I don't get my winnings from my second deposit. I asked to see my gameplay as you can only see the last 50 on this website to which they responded this information will take 1-2 months but are telling me they have already reviewed this but cannot show me any of this information?? This is a lot of money to miss out on and I feel as though I am being shafted and scammed and am now just being ignored.

I can upload any screenshots from this website or messages with this company if needed

Thank you please help.