Disappearance of money

04.12. I opened account and I made first deposit 125 euro.

06.12. money simply disappeared from my account. My account statement should be 97 euro. I have short betting history. It's easy to calculate this. I had lost bets - 90 euro, I won 62.

Now my account balance shows 1,25 euro.

For two weeks I've been trying to get information and report the error on my account. Every day I get the same response that my case is being reviewed by the relevant team. It takes a minute to calculate the balance and I haven't been able to get my funds back for two weeks.

I have screenshots of my account to prove it.

I'm asking for support.