Legiano Casino - 8000 euros disappear

Dear Legiano Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear drrsistem,

We are sorry to hear about for your experience.  

We have forwarded your request to the relevant team to check further and we would try our best to help you in this situation and provide you with an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
Legiano team.

Good afternoon,

Since March 17th (50 days ago), I have been filing a complaint regarding a missing withdrawal without receiving a proper resolution. I have sent numerous emails to [email protected], [email protected], and compla­int­s@l­egi­ano.com, used your chat system, and also contacted my VIP host through WhatsApp.

The only responses I have received have been from my VIP host, who repeatedly states that the issue is "under investigation." However, I have not seen any real progress or concrete updates.

The only information I have been given is that the €8,000 that went missing is registered in your system as a withdrawal. However, this withdrawal does not appear on my account, and I have not received the funds.

Moreover, I would like to point out that, due to the casino’s withdrawal limits, it is impossible to withdraw €8,000 in a single transaction on a single day, which makes the situation even more suspicious.

I kindly urge you to investigate where the funds were sent and to refund the €8,000 as soon as possible.

Attached is a copy of one of the many emails I’ve sent as evidence of my repeated attempts to resolve this issue.

I look forward to a prompt and definitive resolution.

Dear Legiano Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.