Complaint #4 GranaWin Casino

Deposit of 20000 INR not credited after successful transaction

By Hiteshkumar

4 months ago

Hello AskGamblers Team

I am filing this complaint against GranaWin Casino regarding a deposit that has not been credited to my casino account despite a successful transaction from my end.

Transaction Details:

Date & Time: 27 Jan 2026 at 03:04 PM

Amount: ₹20,000 (Twenty Thousand Rupees)

Payment Method: UPI

< personal information removed >

UPI Ref No (UTR): 698173362073

I have already shared the payment proof with the casino's support team, but the funds have not been added to my balance yet. It has been several days since the transaction was completed.

I request you to look into this matter and help me get my deposit credited or refunded.

Thank you.

Disputed Casino GranaWin Casino

Reason Missing Funds

Amount ₹20000

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Hiteshkumar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GranaWin Casino

• Representative

4 months ago

Hello,

We sincerely apologize for the inconvenience caused. Your deposit has now been successfully credited to your account.

If you experience any further issues or have questions, please do not hesitate to contact our support team — we are always happy to assist.

GranaWin Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $224

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

GranaWin Casino Complaints

See all complaints for this casino

My two deposits are pending for last 24 days

Dear Askgamblers Team,

I am writing this complaint against Granawin Casino for their irresponsible behaviour.

My email Id on Granawin casino is [email protected].

I am a loyal customer of this casino, but still, it’s been more than 24 days, and they are not ready to resolve my issue even after submitting everything they asked.

So, the concern is on 12th Feb 2026, I deposited 15,000, which has still not been credited to my gaming account.

And on 26th Feb, I deposited 21200, which has also not been credited to my gaming account.

I have emailed them so many times, but they don’t care and don't give me a reply.

So, now AskGamblers team, you are my last hope in resolving this issue.

Resolved

₹21,200