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ZenCasino

GREAT 8.78
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

ZenCasino Review

  • Compatible on almost every smartphone and tablet
  • Large portfolio of games
  • Live chat support available
  • Games proven fair
  • Players from various countries restricted
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General info & Latest Promos
Website https://www.zencasino.com/
Established 2017
Owner RR Investments N.V.
Casino Promotion ZenCasino: 150% up to €200 on Playson Games, 1st Deposit Bonus

ZenCasino is an official online casino, owned by RR Investments N.V. The casino provides a selection of the world’s most popular exciting online games, betting experience and live casino. All games can be played instantly through a compatible flash browser, or accessed on the go, thanks to the fully compatible mobile casino. ZenCasino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Registration is forbidden to residents of certain countries, wherein laws prohibit the opening of said accounts. In particular, ZenCasino does not accept customers from the United States, Canada, the United Kingdom, Spain, France and Italy.

Virtual Games

Apart from the NetEnt, Playson, Microgaming, Pragmatic Play, Betsoft, and Evolution Gaming, players at ZenCasino will also find Tom Horn, Habanero, Endorphina, Booming Games and many more leading software suppliers. Some of the most popular video slots are Aloha! Cluster Pays slot, Gems and Stones slot, 5 Mariachis slotChicago Nights slot alongside many more releases. 

Even though online slots make up the largest segment of casino’s portfolio, there are also other variants to choose from. These include table game alternatives such as America Roulette, French Roulette, 21 Burn Blackjack, Mini Blackjack, and Baccarat Zero Commission. 

Also, players may find different types of video poker games like Jacks or Better, Deuces Wild, and All American.

Live Games

The live casino offers the option of playing table against real live dealers. More precisely, live table games include live roulette, live blackjack, live baccarat and live poker.

Mobile Gaming

Most games from the ZenCasino’s portfolio can be played on any suitable smartphone or tablet devices. The mobile site contains all of the most popular video slots and table games, as well as live games. All players need to do is choose their favourite releases to play, end enjoy them on the go.

Support

All players can contact ZenCasino’s Customer Support representatives via live chat, directly from the casino website. Live chat agents are available 24/7. In addition, the casino allows players to contact the sup/port via email/.

Security and Fairness

Ensuring the safety of personal information, payment details and any other information received is an absolute priority at ZenCasino. They employ security protocols, 128-bit, SSL data encryption technology, to ensure that all transactions, including deposits and withdrawals, are carried out in a totally secure manner. Their experienced security team will counter and prevent any suspicious activity, ensuring that no one can access players’ personal details.

Players can rest assured that they are getting a fair game at ZenCasino. More precisely, Random Number Generator determines the outcome of the games played. In the event of any discrepancy, the result showing on the gaming server shall be the governing result of the game. 

 

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ZenCasino Reviews by Players

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Daevid 3 reviews
South Australia
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Reviewed on January 11, 2020

LIKED

Nothing. I have no idea why this casino has a high rating on Askgamblers. The site is difficult to use and there are no proper explanations of many basic functions. The worst experience I have had at an online casino in my 10 years of playing.

DISLIKED

Misleading bonus. I made the fatal error of accepting a bonus. It could only be played on Quickspin games. I played roulette with my own money, and all was fine until I decided to play the bonus on a Quickspin game. Then my own money became 'bonus' money. and I could no longer play it on any other games. When I tried to play roulette again, my balance in the game showed as $0.
I have accepted bonuses at other casinos before, and nothing like this has ever happened.
The conditions are no doubt buried in their t & c. but something as big as this should have an upfront warning.
This is as close to theft and fraud as I have ever seen. Beware!
Mobin23 4 reviews
Reviewed on January 7, 2020

LIKED

Great casino great customer service I am a Australian user and when I went to make a withdrawal it wouldn’t work via visa these guys went above and beyond to give me my payment and paid me through PayPal , no other casino would do this.

DISLIKED

Everything is great about this casino just the layout of the games on mobile could be better the pictures are to big and if it had modern setup of showing the games would be much better to function. Other than that, everything is great.
blondie 1261 reviews
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Reviewed on December 1, 2019

LIKED

Zen casino is a casino I joined a while ago. They were running a no deposit bonus offer of 5 eur for new players. However, in order to receive the offer you had to completely verify your account, which from one point isn't too bad, as at least then, if you decide to make a deposit, you don't have to worry about verification upon withdrawal. 

At the time I managed to verify my identity but my utility bill got declined, which was strange as I use the same documentation I use for verification in most online casinos and usually don't have any problems with. Regardless, I decided not to pursue further. Until recently.

I was looking through the list of welcome bonuses on Askgamblers and noticed Zen casino welcome offer, which made me interested. Before depositing, I decided to check with support what games I could play with the bonus money and if I still qualify. 
Luckily enough, the casino has live support and I could easily get in touch with them, I didn't even have to wait a minute to get connected. The support assured me that I could get the bonus and that only games that are marked with "Bonus" sign could be played with bonus funds. At first I was a bit cautious but then I saw Narcos and a few other Netent games in the list, so I decided to make a deposit.

Long story short, I made a 40 eur deposit and afterwards I got a notification of the bonus which I accepted- the bonus was 60 eur. Then I decided to play Twin Spin for a balance boost however, I was offered two options- bonus money or real money. I tried to choose bonus money but it showed me that I need to verify myself before receiving the bonus money. First of all it was very confusing that I was able to make a deposit and accept the bonus but had to verify after in order to use the bonus. Secondly I thought it was strange that the bonus money wasn't added to all balance as I didn't know which one to use first if I had the bonus added right away. So since I had deposited already, I went to the profile section and sent another utility bill to verify. Luckily this time my utility bill got approved in less than 20 minutes and I was finally able to play with bonus funds. So first I used my bonus funds on Twin Spin, had a few decent hits but eventually the balance reached 0. Then I went back to Twin Spin with my real money balance and played it till I lost it.

Overall I had a decent time at Zen casino. At the time they have around 200 games that could be played with bonus, which is ok, but I hope to see more known games in the list. I did like the customer support and the session was smooth.

DISLIKED

However, I find it very confusing that you're able to make a deposit but not get the bonus unless your profile is fully verified and it's not really advertised much. Also, it's very confusing to have to separate balances for game play rather than having the bonus money added to the entire balance. Won't deposit there again.

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