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ZenCasino

GREAT 8.94
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

ZenCasino Review

  • Compatible on almost every smartphone and tablet
  • Large portfolio of games
  • Live chat support available
  • Games proven fair
  • Players from various countries restricted
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General info & Latest Promos
Website https://www.zencasino.com/
Established 2017
Owner RR Investments N.V.
Casino Promotion ZenCasino: 100% up to €200 + 100 Bonus Spins, 1st Deposit Bonus

ZenCasino is an official online casino, owned by RR Investments N.V. The casino provides a selection of the world’s most popular exciting online games, betting experience and live casino. All games can be played instantly through a compatible flash browser, or accessed on the go, thanks to the fully compatible mobile casino. ZenCasino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

The casino doesn't accept players coming from certain countries wherein laws prohibit the opening of said accounts. In particular, ZenCasino does not accept customers from the United States, Canada, the United Kingdom, Spain, France, Italy, the Netherlands, Curacao, and a few others. For the full list of countries that are not to play at the casino, see our list of restricted countries.

Virtual Games

Apart from the NetEnt, Playson, Microgaming, Pragmatic Play, Betsoft, and Evolution Gaming, players at ZenCasino will also find Tom Horn, Habanero, Endorphina, Booming Games and many more leading software suppliers. Some of the most popular video slots are Aloha! Cluster Pays slot, Gems and Stones slot, 5 Mariachis slotChicago Nights slot alongside many more releases. 

Even though online slots make up the largest segment of casino’s portfolio, there are also other variants to choose from. These include table game alternatives such as America Roulette, French Roulette, 21 Burn Blackjack, Mini Blackjack, and Baccarat Zero Commission. 

Also, players may find different types of video poker games like Jacks or Better, Deuces Wild, and All American.

Live Games

The live casino offers the option of playing table against real live dealers. More precisely, live table games include live roulette, live blackjack, live baccarat and live poker.

Mobile Gaming

Most games from the ZenCasino’s portfolio can be played on any suitable smartphone or tablet devices. The mobile site contains all of the most popular video slots and table games, as well as live games. All players need to do is choose their favourite releases to play, end enjoy them on the go.

Support

All players can contact ZenCasino’s Customer Support representatives via live chat, directly from the casino website. Live chat agents are available 24/7. In addition, the casino allows players to contact the sup/port via email/.

Security and Fairness

Ensuring the safety of personal information, payment details and any other information received is an absolute priority at ZenCasino. They employ security protocols, 128-bit, SSL data encryption technology, to ensure that all transactions, including deposits and withdrawals, are carried out in a totally secure manner. Their experienced security team will counter and prevent any suspicious activity, ensuring that no one can access players’ personal details.

Players can rest assured that they are getting a fair game at ZenCasino. More precisely, Random Number Generator determines the outcome of the games played. In the event of any discrepancy, the result showing on the gaming server shall be the governing result of the game. 

 

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ZenCasino Reviews by Players

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chr_jbl 3 reviews
Bayern
Reviewed on October 20, 2020

LIKED

The casino has a lot of games available, but that really is the only thing going for it. I am hardpressed to add any further aspects which may be considered positive.

DISLIKED

There are numerous things here which are an absolute Nogo. First of all the web disign is hard to navigate. By having their own thumbnails for each game it is hard to find the game you want. The filter function does not work properly. I put in Relax Gaming and was also shown Push and BTG games. So very difficult to find the game you want.
Payments are a desaster, I deposited with credit card when the payment gateway went offline and from then on it was impossible to continue depositing, a casino must have a decent payment system. Live Chat is available 24/7 but the answers are basically stereotype and generic. What is absolutely inacceptable is that there is no way to view your game history. No joke, they don´t store the game history so you cant review past games. I have never seen any casino which does not offer this, totally scandalous. Gameplay for me was poor, lost 100 EUR in record time without any bonus round on Microstakes so that sums up a ***** experience. I would not recommend anybody to play here or at the sister site
BillieT 2 reviews
New Zealand
Reviewed on April 13, 2020

LIKED

People play at Zen for the service. Its not that it offers anything crazy new, but its slick and easy. The difference is that customer service WILL get back to me every time, and if there is a problem they solve it right then and there. Love coming to this casino
Daevid 3 reviews
South Australia
Message
Reviewed on January 11, 2020

LIKED

Nothing. I have no idea why this casino has a high rating on Askgamblers. The site is difficult to use and there are no proper explanations of many basic functions. The worst experience I have had at an online casino in my 10 years of playing.

DISLIKED

Misleading bonus. I made the fatal error of accepting a bonus. It could only be played on Quickspin games. I played roulette with my own money, and all was fine until I decided to play the bonus on a Quickspin game. Then my own money became 'bonus' money. and I could no longer play it on any other games. When I tried to play roulette again, my balance in the game showed as $0.
I have accepted bonuses at other casinos before, and nothing like this has ever happened.
The conditions are no doubt buried in their t & c. but something as big as this should have an upfront warning.
This is as close to theft and fraud as I have ever seen. Beware!

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