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ZenCasino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 137 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints

AskGamblers Quick Overview

Editor's View

Maybe you won't achieve full zen here, but you will come pretty close to it. ZenCasino offers a pleasurable holistic casino and sportsbook experience; however, more withdrawal options and support languages would go a long way in rounding off the experience.

What we like
  • Fast withdrawals
  • Excellent selection of deposit options
What we don’t like
  • Few withdrawal options
  • Low withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


ZenCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.zencasino.com/
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Chinese, Croatian, English, Finnish, German, Polish, Spanish, French, Romanian, Turkish, Norwegian, Russian, Dutch, Czech, Italian, Danish, Greek, Japanese, Portuguese, Azerbaijani
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information About ZenCasino

ZenCasino has been at AskGamblers for some time and has earned itself a great casino rating. This is also evident in the ZenCasino player reviews. These are real reviews written by AskGamblers members, and so far, the casino is highly rated.

The casino has a great reputation at AskGamblers, but it’s also been reviewed and approved at more affiliate sites, further cementing its record. You can view these accreditations by scrolling the foot of the casino.

You can also join their loyalty program when you become an online casino member. You will earn a player status and work through the levels to earn exclusive rewards and benefits.

If you want to choose a reliable casino, our expert review is below. However, you can also visit us in the forum if you have any further questions or if you’d like to speak to other real players who already have an account here. Don’t forget to check out the welcome bonuses too!

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for ZenCasino. Learn more about complaints.

Show all complaints
ZenCasino - Really good casino but not paying money
Hello sorry my english not so good.

My bank has closed I want to change my bank for a pay out and it's not allowed by zen casino

" Bank withdrawal can only be accessed by those who make deposits with a credit card! In other cases it is against AML Policy! You should withdraw winning by the same method! 8.13.3. Funds must be withdrawn with the same method used for depositing. Kind Regards, Zen Team"

I am really stuck I attached screenshot what I talk with support

" 1. You used the deposit method to add fund your Skrill account! 2. After that, you have already made payments from your screen to us! 3. We will return your deposit to your closed Skril account. 4. And after that Skril will return your money - to your deposit method to fund your Skrill account!
Support @ 06:43 - 30/12/2023
I don't have skrill
You @ 06:24 - 30/12/2023
Your withdrawal will be cancelled! We ask you not to make withdrawals! We will make the withdrawal of funds manually to your Skrill!
Support @ 06:18 - 30/12/2023
I can't receive money to skrill
You @ 06:12 - 30/12/2023
Dear client, If you cannot withdraw via Skrill we will make a refund to your Skrill account. After the Skrill will then refund your funds to to the payment method you used to add funds to your Skrill! Kind Regards, ZenTeam "

I not have bank and they want to send to bank that is closed and that bank closed send to me I not understand. I see many people on other forum has same issue. Help!!
staus Resolved
ZenCasino - €40000 not paid to my ETH address
Hello,
Sorry English is not my native language.
I found out about ZenCasino through AskGamblers.
I had a complete loss of control when it came to gambling and paid 40,000 euros into crypto within a few hours. At some point I was lucky and I achieved something beyond the amount of my deposit. I wanted to pay everything back completely through crypto when I quickly realized that I had a problem with games.
I could only pay out a maximum of 2000 euros a day. That was not enough, because I paid all my fortune into a loss of control.
Then I arranged a payment of 2000 euros and the next day 2000 euros again. When I realized that I had a problem, I reported to chat support and asked to block my account and process my payout, stating that I was addicted to gambling and that I needed the money from my deposit as soon as possible. After long requests, the support has blocked my account. The next day I was able to register again and play something again to the point where I broke down and knew that I was addicted and that my family would suffer as a result! The deposit was the entire family fortune! Then I literally begged to protect myself and to block my account. Fortunately for me, this happened and I could no longer register.
Later I received an e-mail from support asking for my ETH address. I thanked you and gave you my ETH address. I replied to this e-mail directly because I no longer had access to my account. that was all on October 5th. When I noticed that I had replied to [email protected], I later made a copy of this e-mail to [email protected]
After some time without feedback and great despair and questions why there was no feedback on my registered e-mail at ck*******@t-online.de I wrote the support with my e-mail address at Gmail with a deadline.
After some time I got a response that I should legitimize myself with the Gmail address. I did this and then the exchange took place via Gmail.
Apparently, my server at t-online blocks certain e-mails that I have not received from the helpdesk @ zencasino.
After long writing, ZenCasino sent me a PDF with a payment report of 40,000 euros in ETH. From that point on I was stunned! ZenCasino transferred the amount to the wrong ETH account that I never specified !!! that was on October 16th. I was devastated and from that point on there was no more real feedback.
How can something like that happen? Did this happen to me on purpose? To which person would the ETH be transferred? Who is responsible for the mistake? I can completely prove that I only gave this ETH address in the mail of October 5th, 21st. furthermore, screenshots of the account, e-mail contact and chat messages.
Dear AskGamblers team, this is a real scandal. I have been on sick leave since this week because my nerves are at the end. this is not about me, it is about my entire family. Please help me.

I can submint all documents.
staus Rejected
€40000
ZenCasino - Account closed and winnings confiscated due to unfounded accusations of terms violation

Hello,

Few weeks ago i opened account with Zencasino. Lost 200 euros, then i deposited another 200 euros. My account was verified and i took no bonus.

Few weeks after my balance reached 1868 euros and i asked for a partial withdrawal of 800 euros. My nightmare has just started.

Casino blocked my account to review it for 10 days. Didn't like it but since i had nothing to hide, i didn't care much. I thought that after 10 days all would be ok. I was so wrong.

All of a sudden, today Casino sent me an email claiming that i violated their rules and conditions and decided to close my account and return my deposit. They even stated in their email that ''All requests from you about your account blocking will be ignored.''

Desperate to find an answer, I sent them emails, opened ticker accounts, asked their live chat why they closed my account and confiscated my winnings. Live chat was clueless, no response in emails and after i opened a ticket i was then no longer able to log into my account.

Zencasino, are you serious??? Why on earth you confiscate my winnings??? You have absolutely no reason to close my account!! You claim that i violated you rules, at the same time you are unable to provide a reason of what T&C i violated??? Even worst, you say that all requests about my account blocking will be ignored? You think that this is fair;;;

You are new casino and obviously you think that 5-6 fake reviews are enough to build you good reputation? All of your good reviews here surprisingly are from members with 1 post lol.

Zencasino, i am very disappointed from your actions. You have one last chance to rethink your actions.

staus Rejected
€800

Complaint Statistics

Resolved 9
Avg. Amount $ 3,478
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

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Player rating
8/10 137 reviews

Top reviews from our players

Great casino. Fast payouts, great bonuses and there is plenty of them and awesome support. Game variety is fine for me. The design of the website rocks, I love it.

The VIP program here is one of the best I’ve seen! I got assigned a personal account manager who actually responds quickly and offers exclusive deals. The weekly cashback and priority withdrawals make a huge difference, especially when playing with larger amounts. The overall experience feels premium, and I genuinely feel valued as a player.

The wagering requirements on some of the bonuses are way too high. I once got a bonus that seemed great, but after playing for hours, I realized I wasn’t even close to meeting the playthrough requirement. It takes away from the excitement of winning because cashing out becomes nearly impossible unless you keep playing for a long time.

ZenCasino offers a remarkable gaming experience. The user interface is sleek and easy to navigate, providing an enjoyable experience for both newbies and seasoned players. The variety of games available is impressive, ensuring that there is something for everyone. It's a top-notch platform for online gaming enthusiasts.

While ZenCasino excels in many areas, there are a few aspects that could be improved. The withdrawal process can sometimes take longer than expected, which might frustrate some players. Additionally, improving the customer support access would greatly enhance the overall player experience, ensuring customer satisfaction.

The high-roller tables are excellent, especially for blackjack and roulette. The betting limits are perfect for serious players, and the dealers are very professional.

The VIP perks could be better. I expected more exclusive rewards for the amount I wager, but the benefits don’t feel that different from regular promotions.

I really enjoy playing on their platform because it's user-friendly and easy to navigate. They have a wide selection of games that cater to different preferences, whether you like slots, table games, or live dealer options.

Above average- good bonus offers available but don’t expect to win lots!!! Good casino to pass the time but with high wagering it’s not worth depositing to get another bonus by the time you’ve paid it back you are likely to have nothing left.

This is a reliable online casino that has fast withdrawals and a good set of payment methods. I am impressed with the games being given here, including ones from the top providers. The bonuses are quite generous, as there are deposit match bonuses, free spins, and provider-specific perks!

I gave it a high score, but I do have some misgivings about this one. I do not like the lower withdrawal limit, which kinda hurts my desire to gamble all the time. Customer support should be available to those who haven't registered, so they can contact them about potential pitfalls, so people won't get surprised.

It does not get better than this. Managed a 4k withdrawal after my second deposit (with a deposit bonus of 100%). I pre-verified my account before. Money was paid to my Bitcoin Wallet within roughly 1 hour.

Not much really. A lot of the games dont work and the withdrawals are not fast as stated here. They first allow you to withdraw to your card then they say withdrawal by card not available and ask for IBAN. When you do put your IBAN and ask for the withdrawal again, you get an email saying money on the way but when you look at the transactions on the website the withdrawal is still pending.

Not much really. A lot of the games dont work and the withdrawals are not fast as stated here. They first allow you to withdraw to your card then they say withdrawal by card not available and ask for IBAN. When you do put your IBAN and ask for the withdrawal again, you get an email saying money on the way but when you look at the transactions on the website the withdrawal is still pending.

Usually not a guy that leaves reviews, but quite pleased with how ZenCasino handled my payment issue. It was delayed and upon contacting support, they were super proactive about resolving it. Quite rare for this industry, so worth sharing.

Dear Player, Thank you for kind words, we appreciate your opinion. Doing all the best and hoping you will enjoy our casino further. Best wishes,

user avatar

ZenCasino News

Read all news about ZenCasino, check for updates and stay tuned for exclusive bonuses.

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