Tangiers Casino

I made a few deposits into Tangiers Casino in the last 3 weeks, my account had a credit of R4000. I did not go into the account for 3 days and when I wanted to cash in my money, the account was locked.
So not suggesting Tangiers to anyone and will I get assistance as there is no one to contact or will I then take further steps and go to the authorities.

$2,000

No account access

Six weeks and still waiting for withdrawal

R$4,000

I have been a loyal long time (previously verified) player at Tangiers Casino. I love the variety of games they have and they have great bonuses. Never in the past have I experienced such a difficult time withdrawing money from Tangiers. But for some reason this time, Tangiers has made it quite difficult.

I originally requested this withdrawal back in late October and now it's Mid-December and I feel as though they just keep delaying the process and also ignoring me.

They keep requesting documents from me (one document at a time every week for the past 4 weeks), and the most recent document they asked for (Source of Funds), I have emailed to them multiple times over the last 14 days but I get absolutely no email reply from their Security department.

At this point I think they are just ignoring me. Their chat support is no help at all. They even told me at one point that they don't work in the Security Team and I would just have to wait. Every 5 business days my withdrawal is declined because I need to send them documents that I have ALREADY sent to them.

At this point I don't know what else to do. Their chat team doesn't have the power (or they are unwilling) to help. And the security team doesn't respond or confirm receipt of my documents and they just keep declining my withdrawal requests.

I've always loved this casino, but this recent experience is extremely disappointing. Please help me! Thank you.

Withdrawal was cancelled after five days wait

$4,000

I came across Tangiers on the Internet and tried out Free spins the gave me, to see if I liked the site. I loved the races and the other slots was equally fun. I made me first deposit and HUGE was my surprise when I actually won something, my very first time on an online casino.

When wanting to withdraw my winnings to see if this was actually a legit site, I struggled for 2 days to get my documents uploaded and then via email got it right. It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday evening (28.9.2022), and when I checked my Wallet today, I still have not received these winning (14k).

I went back to the Tangiers Casino today, to only see that I am unable to do online chats like before, I also saw that my withdrawal have been cancelled. This is so very disappointing. I have referred a couple of friends, and now I feel like the fraud because a lot of them have also now deposited monies to play on Tangiers. I would appreciate feedback in this regard, as I am now to scared to play on Tangiers anymore.

Not approving payment, stalling even verified

R$14,000

I need ask gamblers help. I am having difficulties with Tangiers casino two weeks ago I tried to withdraw but my withdrawal was declined I was told about verification of which was sorted and an confirmation of approval email was sent to me, last week Friday I sent another withdrawal of R3500 only to find out that it was declined with no reason, no email was sent to me I only saw that the balance was sent back to my account I tried to reach out but I was ignored, it is painful because when we deposit no questions questions are asked we get approved same time but when we withdraw you wait 5 days only to be declined with no reason.

When you complaint by their Instant messaging button they remove it from your account and you only deal with support which takes time to respond or end up not responding at all, I have initiated another withdrawal of which im going to wait another 5 business day and be declined again.

Stalling withdrawal and lack of communication

Over a week ago I was lucky to win big on one of Tangiers slots ($36000) after wagering my bonus. I already had a verified account and was told (after my withdrawal request on 21/6/2022) it was recommended I do a CC voucher form so I went and hand wrote the CC voucher form and supplied tedious and large amounts of personal information of things such as bank statements, pictures of me holding identification, proof of address and proof of income. I received an email stating that my documents have been approved and added to my file, I then forwarded the email from one department to another to make sure both accounts and security had the documents.

I then waited 5 days and had some communication with accounts/security team via email but the emails they sent me never answered my questions and they were very short and brief, I contacted in-game chat nearly everyday and they gave me the 'run-around' treatment and played dumb "your problem is with accounts team", "Your withdrawal should be processed by today", "Please be patient", "Fingers crossed your withdrawal gets reviewed sooner!" and "Contact accounting as this matter is not with our group".

Today is the 6th day and I am becoming very frustrated with the lack of support from Tangiers Casino and the long stalling methods used. I am a big depositor, I have been payed out before but not this big. Additionally I want to mention the withdrawal limit is $4,000 per week unless you are 'master tier'. From my last withdrawal I can recall If for some reason they require more information it resets your 5 day withdrawal waiting period again, additionally you can only have up to 2 pending withdrawals, and from experience when they approve the first withdrawal they return the second pending withdrawal back to your playable balance. I have been a loyal and long time player at Tangiers and have no issues except for this withdrawal processes to stall the players as much as possible in the hopes for them to play the balance down.

Rejected

$36,000

Delay in getting withdrawal

I have deposited more than 1k in this casino. I had deposited bonus in my account

I have abided by all their rules. I withdrew 4k since 19th December 2021.

I find each time I email them I get no response. I go into chat and just get told the same thing. Every week they make an excuse to decline my withdrawal and put back in my casino account.

All my identification documents have been approved sometime ago. I have also completed and returned the cc vouchers that were required with the relevant pictures of my ID, to say I am beyond frustrated is an understatement.

I seem to be getting no where and keep getting fobbed off via chat.

Withdrawal unjustly declined multiple times

$4,000

Hello

I have tried multiple times over the last three weeks to withdraw my winnings of $1650 to be declined each time. The 1st time I submitted I received the following email on the 4th of December.

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that we do not have on file the proof of ownership of your selected payment method, in order to process your withdrawal request.

Please reply to this email and attach a print screen of your bank statement and then feel free to resubmit your withdrawal request at your earliest convenience.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team

To which I submitted the documents requested and asked if needed additional information. I then asked on the live chat what more I needed to do as I did not want this to happen again. On the 5th I received this email

Hello,

Thank you for contacting us. Please note that all documents received have been approved and added to your account records.

Regards,

I resubmitted a withdrawal request on that day after having the discussion with live chat. Only to be declined the following week on the 10th. I received this email

Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that you have not yet completed the required paperwork for all the Debit or Credit Cards successfully used on your account over the last six months.

Please feel free to upload the Credit/Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team

To which I responded and submit the form requested. And asked if they needed additional information. I then received the following email

Dear BIANCA,

We are very happy to confirm that all your documents have now been approved and your account is now fully verified.

We sincerely appreciate your patience in conjunction with this verification process, and thank you very much for helping us keeping TangiersCasino the safest place online, for players to enjoy all their favorite games.

Please note, keeping all your documents up to date at any time (example if you start using a new payment method or your ID expires), will significantly decrease the need for further verification, as well as how long it takes to complete a future verification.

If you have any questions, or we can help you in any way, please do not hesitate to contact our Customer Support team who is standing by 24/7 to assist you.

Kind Regards,

TangiersCasino Security Team

I submitted another request on the same day of been told my account is fully verified, only to receive this today on the 17th of December.

Hello BIANCA,

We Have News!

Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process.

This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions. This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.

However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.

Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.

Regards,

TangiersCasino Support Team

I'm at a loss as what to do and who to contact and speak to.

Thank you

Bianca

No communication and blocked account with $21,000 owing

$1,650

Hello I just found your service and hope you can help me, here's what happened:
I signed up with Tangiers casino and eventually, after quite a few deposits had a few good wins- I was also doing large bets, I don't know if that's relevant or not because after they made the first payment of $4000 they closed my account and have not responded to email.
I'm not sure exactly how much was still left pending in the account but I think it was about $21,000AU which is a life changing amount especially in these times and at this time of year I will be devastated if they are not going to pay, I don't understand how they can just close an account, keep their money and not respond to players?
I don't know what else to add, I sent the email to them on 17 Nov (11 days ago).
I would be very grateful for any assistance you can provide.
Thank you

Rejected

$21,000

Keep rejecting withdrawals

I've been trying to withdraw winnings since 13th October. I started trying to withdraw $200 but was told it was declined for reason given below.

Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that the utility bill we have on file has expired.

Please feel free to upload a copy of a recent utility bill (no older than 3 months) on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team

I sent in a new bill. Account seemed fully verified, everything had a green tick. I send in a new request for $1300, to be declined again. see below quote received on 10/10/21-

Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that we do not have on file the confirmation of your payment details, in order to process your withdrawal request.

Please reply to this email with the confirmation of your bank details and then feel free to resubmit your withdrawal request at your earliest convenience.

Thank you for your comprehension on the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

TangiersCasino Support Team

This was ticked as confirmed before the withdrawal request, so I resubmitted and waited yet another week, and get the below reply 0n 23/10/21 -

Hello,

We hope this email finds you well,

Please be advised that your bank statement has been added to your records.

Your withdrawal request will be reviewed in up to 5 business days.

Have a nice day.

I resubmit, now for $1100 as while waiting I had gambled more, to receive this on 28/10/21 -

Hello !

We hope this email finds you well.

Please feel free to upload the Credit/ Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page or by email at your earliest convenience and then feel free to resubmit your withdrawal request in the system.

A voucher is a form that can be found in our casino site; scroll all the way down the page until you find “business terms” under that column you will see “banking” click on that and once you are on banking you will see “additional verification” and right under that there is “credit/debit cards vouchers”. Please print it, fill it out handwritten and send it back to us.

Regards,

Support Team

The last time I had a withdrawal it was just as hard, as they keep declining. My account says it's fully verified, and it even say on 22/10/21 that my bank account statement had been accepted. Now they are going into something in the fine print which seems to be just another stalling tactic. I have sent in everything to confirm my name, address, bank details as asked for, and have deposited many times with no issues at all, never questioned.

I even tried withdrawing via Bitcoin as it says it was instant but still declined. I'm at a loss as they keep coming up with new ways to decline withdrawals.

Any help would be greatly appreciated

Regards

< full name removed >

$1,100

Tangiers Casino Complaint Stats

Resolved 52 / 56

Avg. Amount $2,158

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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Player Rating

6.1/10 ● 41 reviews

Top reviews from our players

rory_luke

3 years ago

1/10

Nothing to note here. If you want to know what I like, maybe I'll just note that it's a very pretty online casino to look at, very visually appealing. That is all.

A word of warning to anyone thinking about playing on Tangiers Casino, DON'T!

I had been a very loyal long term player for many many years (probably deposited close to $300,000 CAD since I started playing on their site). In the beginning it was a great (and reliable) casino, however it's clearly not the same anymore. I've read elsewhere that over the past year there were some ownership changes and I even read that they no longer have a proper license and this is evident from the way they now treat their players. They are extremely dishonest, and unethical in their new practices they've adapted.

If you now request a withdrawal they will drag the process out as long as they can (even for previously verified players) they will decline your withdrawal every week ("week" because they have a 5 day processing timeline, not including weekends for each withdrawal request) and every week they ask you to send them a new document (account statements, Credit Card Vouchers, proof of address, photos of your identification, photos of you holding your identification, proof of your income.....the list goes on and on). And they won't ask for all documents at once like a normal person/company would, they ask for the documents one by one after each weekly payout request has been declined.

And they never reply to any of your emails, so you never really know if the document you sent them has been received or not. I recently attempted to withdraw $4000 (their withdrawal limit, and after meeting ALL of their wager requirements) and they dragged it out for 8 weeks (during this time sending them all the individual documents they wanted) and in the end my withdrawal was never approved and all my winnings voided from my account because they found an excuse not to honor it. Apparently they said that I abused their bonuses but their argument has no solid ground whatsoever as on each of my last 7 deposits from which I won the $4000 I did not receive ANY bonuses. So how did I abuse anything?? If I abused their bonuses, then why did they accept my last 7 deposits? They have NO problem with accepting as much money as you can throw at them, but when it comes time to withdraw they now make you jump through hundreds of hoops, only to decline it in the end. They never used to be like this. It's very disappointing the new ownership has taken this direction.

Is this how they now show their appreciation for long time, loyal players? What a joke. They will lose whatever is left of any of their remaining loyal players very quickly. This is my warning to you all. There are far superior online casinos to play at that are much more reliable and trustworthy. None of these other casinos have ever made it this difficult for me to cash out my winnings. This is my warning to you all, do not play at Tangiers. You are better off just lighting your money on fire because even if you win at their casino, you really haven't won anything.

mari.300

3 years ago

1/10

They are robbing players and closing accounts... Someone needs to own this gang...
After 2 months of lying to me they closed my account and confiscated my deposits all made with bitcoin.

Daddy151

4 years ago

1/10

The casino blocked account reason being, they found some inconsistencies on my Account.
They do not tell you what these inconsistencies are. They just block account especially when You win with their free bonus. I loved this casino before this.
I wanted to deposit more money but couldn't even log in because my account were blocked. This is unprofessional no matter what their T&C state.
At least tell the players what the inconsistencies are that you claim you found on their accounts.

BeckBets

7/10

Agree with some of the chatter about late payments here but they are running some of the most innovative tourneys online every other day. These are so easy to place well at and some of them are times races where you hit the slots for a quick $5 or $600. I am using screen shots of my E wallets to actually get paid in less than a week, but only when they ask.

Hello, Thank you for your feedback! We always strive to maintain the highest standards of quality when it comes to our services as well as our promotions. We would also like to take the opportunity to invite you to play in our Races. They are short duration, point based tournaments, and are a fantastic way to boost your balance! Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Tangiers Casino

Tangiers Casino 5 years ago

JoWood

8/10

Always a good start to my weekend and they have the tourneys to get you going which are Central time US and run for anything from 2 hours to 3 days. Free entry with low deposits and a good chance of cashing out with decent money. Payout is often up to 20th place. Races for competitive slots are another quick turbo boost to your slots play.

Tangiers Casino 5 years ago

Sarahb

1/10

Scam fraud artist I have filed complaints and have a appointment tomorrow at bank to have them charged with fraud they illegally took money our of my account daily in amounts of $25, 50$ daily along with that the cash outs are a joke, tried to get my $1000.00 said had to verify identity so did said takes 5 business days so that passes tried again and said I had to verify again... ans the other 1400 I won't mysteriously disappeared. Look up reviews they are blacklisted

Hello, Thank you for reaching out to us! Unfortunately we were unable to locate the 1400 withdrawal mentioned in your review. You placed several withdrawal request and subsequently cancelled them, leaving a single request of 1000. Your initial withdrawal request was declined because we were missing the front copy of one of the cards used to deposit, which is required for withdrawal. As per our Banking Page, you must submit the following documents before submitting a withdrawal request: • Valid government-issued photo identification card; • Copy of a recent utility bill no older than three (3) months prior to the submission date; • Front copy of the Card(s) used to fund the Account. Your second withdrawal request was approved for 100, as the winnings originated in a free bonus. As per our Bonus Rules item 2.1.9. Free Bonus/Spins withdrawal limits: Maximum withdrawal amount from free bonus money are as follows: (i). Basic maximum 100. In regards to your claim concerning the transactions, please send a bank statement showing the transaction in question to security [@] tangiers casino . com [typed together] in order for our Security department to investigate. Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Tangiers Casino

Tangiers Casino 5 years ago

rancelbc1

1/10

Large bonuses on everyday deposits and new player deposits, games are much the same as other casinos, can get big wins. If you bet big with the bonuses, however if you win, good luck getting your money out..

Life chart have no authority and just pass you on to someone else.
Withdawing is frustratingly slow and painful.
Casino purposely holds on to winnings, as they know us gamblers will return to play.
apart from depositing, everything takes forever with this casino, avoid, play elsewhere, doubt they will be around much longer, and now they are even blacklisted on here....good

Hello, Thank you for reaching out to us! Kindly note that as per our Banking Page, withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days). Both of your withdrawal requests have been approved within 5 days of being placed, as per our Terms and Conditions. Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Tangiers Casino

Tangiers Casino 5 years ago

Romney

4/10

I’m really disappointed in the way accounts handle my inquiries what seemed to be a great site Is proven to be a let down. I feel as tho the 24/7 hour support they say they offer is only when ur wanting to deposit as I’ve lost count on the emails, live chats and messages to support have gone on deaf ears. I deposit everyday I would like to think I’m a valued customer and one would fix any issues a customer has in the timeframe the website states that it will do so! I’m still wanting for a phone call regarding my issue!

Hello, Thank you for reaching out to us! Unfortunately we were not able to locate your account based on the information provided. Please contact us at support [@] tangiers casino . com [typed together] and tell us more about the issues that you have encountered. We are looking forward to your email! Kind regards, Tangiers Casino

Tangiers Casino 5 years ago

Rayheff55