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Blacklisted

After being notified that Tangiers Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Tangiers Casino is being added to our blacklist

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Tangiers Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 41 reviews
6.1/10
41 reviews
Complaint Response 62 complaints
2 days avg. 62 complaints
What we like
  • Instant play
  • Mobile friendly
  • Large selection of games
  • Live chat 24/7
  • Proven Fair
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Tangiers Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.tangierscasino.com/
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Chinese, English, German, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Vietnamese, French, Taiwanese
Casino Type
Instant Play, Mobile, Crypto Casino

Tangiers Casino is an online casino with a wide selection of games ranging from slots to sports betting and live games. Members can enjoy games from multiple platform providers which include Microgaming, Betsoft, Pragmatic Play and Habanero. The site is available in several languages and can be reached instantly or on the go. Tangiers Casino are licensed and regulated under the laws of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Costa Rica, Italy, Curacao, Denmark, France, Gibraltar, Romania, the United Kingdom and the United States. The full list of restricted countries can be found under ‘More Casino Details’. 

Mobile Gaming

The casino can also be enjoyed on the go where members can simply log in through a mobile browser. Most smartphone and tablet devices will be compatible, and members will find a selection of the casino’s most popular games. 

Security and Fairness

When it comes to security the casino uses SSL encryption and firewall services to protect players’ personal and financial transactions. 

They also use an independently tested random number generator to make sure their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Tangiers Casino. Learn more about complaints.

Show all complaints
Tangiers Casino - Six weeks and still waiting for withdrawal

I have been a loyal long time (previously verified) player at Tangiers Casino. I love the variety of games they have and they have great bonuses. Never in the past have I experienced such a difficult time withdrawing money from Tangiers. But for some reason this time, Tangiers has made it quite difficult.

I originally requested this withdrawal back in late October and now it's Mid-December and I feel as though they just keep delaying the process and also ignoring me.

They keep requesting documents from me (one document at a time every week for the past 4 weeks), and the most recent document they asked for (Source of Funds), I have emailed to them multiple times over the last 14 days but I get absolutely no email reply from their Security department.

At this point I think they are just ignoring me. Their chat support is no help at all. They even told me at one point that they don't work in the Security Team and I would just have to wait. Every 5 business days my withdrawal is declined because I need to send them documents that I have ALREADY sent to them.

At this point I don't know what else to do. Their chat team doesn't have the power (or they are unwilling) to help. And the security team doesn't respond or confirm receipt of my documents and they just keep declining my withdrawal requests.

I've always loved this casino, but this recent experience is extremely disappointing. Please help me! Thank you.

staus Unresolved
$4000
Tangiers Casino - Stalling withdrawal and lack of communication
Over a week ago I was lucky to win big on one of Tangiers slots ($36000) after wagering my bonus. I already had a verified account and was told (after my withdrawal request on 21/6/2022) it was recommended I do a CC voucher form so I went and hand wrote the CC voucher form and supplied tedious and large amounts of personal information of things such as bank statements, pictures of me holding identification, proof of address and proof of income. I received an email stating that my documents have been approved and added to my file, I then forwarded the email from one department to another to make sure both accounts and security had the documents.

I then waited 5 days and had some communication with accounts/security team via email but the emails they sent me never answered my questions and they were very short and brief, I contacted in-game chat nearly everyday and they gave me the 'run-around' treatment and played dumb "your problem is with accounts team", "Your withdrawal should be processed by today", "Please be patient", "Fingers crossed your withdrawal gets reviewed sooner!" and "Contact accounting as this matter is not with our group".

Today is the 6th day and I am becoming very frustrated with the lack of support from Tangiers Casino and the long stalling methods used. I am a big depositor, I have been payed out before but not this big. Additionally I want to mention the withdrawal limit is $4,000 per week unless you are 'master tier'. From my last withdrawal I can recall If for some reason they require more information it resets your 5 day withdrawal waiting period again, additionally you can only have up to 2 pending withdrawals, and from experience when they approve the first withdrawal they return the second pending withdrawal back to your playable balance. I have been a loyal and long time player at Tangiers and have no issues except for this withdrawal processes to stall the players as much as possible in the hopes for them to play the balance down.
staus Rejected
$36000
Tangiers Casino - Withdrawal unjustly declined multiple times

Hello

I have tried multiple times over the last three weeks to withdraw my winnings of $1650 to be declined each time. The 1st time I submitted I received the following email on the 4th of December.

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that we do not have on file the proof of ownership of your selected payment method, in order to process your withdrawal request.

Please reply to this email and attach a print screen of your bank statement and then feel free to resubmit your withdrawal request at your earliest convenience.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team


To which I submitted the documents requested and asked if needed additional information. I then asked on the live chat what more I needed to do as I did not want this to happen again. On the 5th I received this email

Hello,

Thank you for contacting us. Please note that all documents received have been approved and added to your account records.

Regards,


I resubmitted a withdrawal request on that day after having the discussion with live chat. Only to be declined the following week on the 10th. I received this email

Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that you have not yet completed the required paperwork for all the Debit or Credit Cards successfully used on your account over the last six months.

Please feel free to upload the Credit/Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team


To which I responded and submit the form requested. And asked if they needed additional information. I then received the following email

Dear BIANCA,

We are very happy to confirm that all your documents have now been approved and your account is now fully verified.

We sincerely appreciate your patience in conjunction with this verification process, and thank you very much for helping us keeping TangiersCasino the safest place online, for players to enjoy all their favorite games.

Please note, keeping all your documents up to date at any time (example if you start using a new payment method or your ID expires), will significantly decrease the need for further verification, as well as how long it takes to complete a future verification.

If you have any questions, or we can help you in any way, please do not hesitate to contact our Customer Support team who is standing by 24/7 to assist you.

Kind Regards,

TangiersCasino Security Team


I submitted another request on the same day of been told my account is fully verified, only to receive this today on the 17th of December.

Hello BIANCA,

We Have News!

Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process.

This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions. This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.

However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.

Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.

Regards,

TangiersCasino Support Team


I'm at a loss as what to do and who to contact and speak to.

Thank you

Bianca

staus Resolved
$1650
Tangiers Casino - Keep rejecting withdrawals

Hi

I've been trying to withdraw winnings since 13th October. I started trying to withdraw $200 but was told it was declined for reason given below.


Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that the utility bill we have on file has expired.

Please feel free to upload a copy of a recent utility bill (no older than 3 months) on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

Tangiers Casino Support Team


I sent in a new bill. Account seemed fully verified, everything had a green tick. I send in a new request for $1300, to be declined again. see below quote received on 10/10/21-


Hello,

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that we do not have on file the confirmation of your payment details, in order to process your withdrawal request.

Please reply to this email with the confirmation of your bank details and then feel free to resubmit your withdrawal request at your earliest convenience.

Thank you for your comprehension on the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.

Regards,

TangiersCasino Support Team


This was ticked as confirmed before the withdrawal request, so I resubmitted and waited yet another week, and get the below reply 0n 23/10/21 -


Hello,

We hope this email finds you well,

Please be advised that your bank statement has been added to your records.

Your withdrawal request will be reviewed in up to 5 business days.

Have a nice day.


I resubmit, now for $1100 as while waiting I had gambled more, to receive this on 28/10/21 -


Hello !

We hope this email finds you well.

Please note that your payout request has been declined due to the fact that you have not yet completed the required paperwork for all the Debit or Credit Cards successfully used on your account over the last six months ENDING IN 6941.

Please feel free to upload the Credit/ Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page or by email at your earliest convenience and then feel free to resubmit your withdrawal request in the system.

A voucher is a form that can be found in our casino site; scroll all the way down the page until you find “business terms” under that column you will see “banking” click on that and once you are on banking you will see “additional verification” and right under that there is “credit/debit cards vouchers”. Please print it, fill it out handwritten and send it back to us.

Regards,

Support Team


The last time I had a withdrawal it was just as hard, as they keep declining. My account says it's fully verified, and it even say on 22/10/21 that my bank account statement had been accepted. Now they are going into something in the fine print which seems to be just another stalling tactic. I have sent in everything to confirm my name, address, bank details as asked for, and have deposited many times with no issues at all, never questioned.

I even tried withdrawing via Bitcoin as it says it was instant but still declined. I'm at a loss as they keep coming up with new ways to decline withdrawals.

Any help would be greatly appreciated

Regards

< full name removed >

staus Resolved
$1100

Complaint Statistics

Resolved 52
Avg. Amount $ 2,158
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.1/10 41 reviews

Top reviews from our players

A solid site with good games and promos. Only come here for the slots and made some good wins on charms and clovers and mr. vegas slots. Cashout in Euro so easy for most EU players in fact.

Initial payment was slow, but CS did answer and payments since have been trouble free. Most probably just teething problem with banks etc but was a small concern at first and something to bare in mind.

Hello, We hope this message finds you well. Please note that we have multiple payment options available and you can check more information about them right on chat. We are at your full disposal whenever you have any questions regarding your withdrawal and we will do everything in our power to make sure you are receiving the winnings as soon as possible. We hope to see you online soon and we wish you the best of luck with the games! Regards, Tangiers Casino

user avatar

Rush reels a rolex is an example of a decent promotion. Tangiers does most things well, but offering a 10K rolex as first prize and then lots of cash prizes and free spins right up to 20th place is the type of winnable tourney I like. Banking could be quicker IMHO.

Hello, We are happy to hear that you are enjoying the games and we hope you are enjoying your winnings to the fullest as well. Please contact your account manager on chat to get information about the fastest withdrawal method out there and how to make sure that account is fully verified, this way you will be able to enjoy all your winnings as soon as possible. We will also have a very nice bonus ready for you, so don't forget to claim it. We are looking forward to seeing you on chat and we wish you best of luck with the games. Kind regards, The Tangiers Casino team

user avatar

Tournaments are basically free to enter and the cash prizes are winnable. They also offer trips to vegas and holidays like cruises. I have seen gold bars and harleys as well in the past too!

Registration took me 4 days and they send you a lot of offers. Sometime I didn't get any confirmation mail to my mail account that is big issue if I receive reward or not.

Hello, We hope this message finds you well. We are happy to hear that you are enjoying the tournaments and would like to invite you to try the 5th Street Races. Come on chat for more info on how to enlist and how gather the most points and please give us some feedback on why registration took so long. We would like to look into it and see exactly what happened. We are looking forward to seeing you online! Regards, The Tangiers Casino team

user avatar

A pretty good win rate and a really well designed casino which is easy to use especially on mobile. No massive wins for me yet but it is a nice place to spend an afternoon and there some cheaper games so you can do this. Cashed out $400 last week in less than 24 hours.

Hello, Thank you for your feedback! We are happy to hear that you are enjoying the games and we hope you have also tried the tournaments. This month, give the Cash is King a try for a $50000 first prize and 29 more paying places. We are looking forward to seeing you online and we wish you the best of luck with the games! Regards, The Tangiers Casino team

user avatar

Good for playing for longer in the nickel and dollar rooms which have good payouts. Competitive slots and other promos that are amazing value for money.

Not instant payouts but I can get paid to my account. Lots of offeres will hit your inbox too! Some drawbacks but some offer can make you crazy about this casino.

Hello, Thank you for taking the time to share your experience with Tangiers Casino. We are happy to know that you are enjoying the games and this is why we are always adding new and exciting ones to the list. Regarding the bonuses, just make sure that you are subscribed to our newsletter and we will keep you updated with the best promos. Your Account manager will also tell you all about the best withdrawal methods and online wallets, that allow the funds to reach you within maximum 24 hours, so do not hesitate to contact us on chat. Best of luck with the games! Kind regards, The Tangiers Casino team

user avatar

5th street races seem to be decent value for money at Tangiers Casino right now, where you can see yourself climb the leaderboard after a couple of hours playing slots. Desperate Houswives and the cheaper penny slots can get you on the board quickly.

Hello, We hope this message finds you well. We are happy to hear that you are enjoying the Races and would like to invite you to try the 5th Street Race Championship for a chance at the first prize of $25,000. Come on chat for more info on how to enlist and how gather the most points and you will be guaranteed a breathtaking and rewarding competition. We are looking forward to seeing you online! Regards, The Tangiers Casino team

user avatar

(+) Ewallets are the on, way to go in South Africa these days, and its good to be able to play at a quality old school casino like Tangiers and get paid the next day.

Needs better European roulette, better from this one as i have found some difficulty while playing over here. I am not much happy but its average game.

Hello, Thank you for your feedback! We are happy to hear that you are enjoying the games and the withdrawals as well. Please know that we have added brand new Live Roulette games and we have also enabled some great Cashback deals to go with them. Come on chat for more information about the available deals and for any feedback that you have about the games, we are always happy to learn more about your favorite games and preferred types of tourneys, and we will do everything in our power to make sure that you are enjoying your time online. Kind regards, The Tangiers Casino Team

user avatar

Rush reels paid me this month as did the grand prix. Not huge payouts for 6th and 10th places but cash prizes are easy to win here.

More live dealer poker would be nice guys! Anyway well played at here

Hello, We are happy to hear that you enjoyed the games and we also hope that you enjoyed your winnings! We are looking forward to seeing you online and we will have some new and exciting games ready for you, so don't forget to check them out! Kind regards, The Tangiers Casino team

user avatar

This is a top gaming site as long as you cashout with Ecopayz IMO. Good progressives for a small site and new promos every day that are easy.

They WILL send you a lot of promotions to your inbox as they have a lot of them. Turn off spam filter as some you will miss.

Hello, We are happy to hear your winnings reached you promptly, Ecopayz is a great choice when cashing out, as the funds hit your account within 24 hours from being approved. And if you like tournaments, don't forget to check out the Rush Reel to Vegas to win a trip to Las Vegas worth $15k! We are looking forward to seeing you online and we wish you the best of luck with the games! Kind regards, The Tangiers Casino Team

user avatar

I like the games n graphics of most slot games. I've been here well over a year or two lol. And can say I stick with this casino. I won my first cashable withdrawal, I submitted my docs n have a verified account. So hope everything goes smooth receiving my win, but over all. This casino is awesome and I recommend this casino, cause its AWESOME and FUN!!!!

The withdrawal amounts are high.
Lots of rules in online casino.
But, it's nice to be able have abit of fun, time to time and win a little $,
But limits are high for withdrawal.
Lot of regulations to read n knowledge about an online casino but if you read the site n follow the rules, it goes pretty smooth

Hello, Thank you for your feedback! We are happy to hear that you are enjoying the games and we hope that you will give the Races a try as well, we are sure you will love them. For successful withdrawals, just make sure to have all wagering requirements complete and have all documents uploaded on your account. You can check both status of your wagering and status of documents right on your account, and you will be able to cash out any amount that you win. For more information on the plan that suits you best, contact us on chat and your account manager will assist you with it right away. Best of luck with the games! Kind regards, The Tangiers Casino Team

user avatar

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