Spin Palace Casino Complaints

Hello again. This complaint is about spin palace. I deposited $10 then another $10

I won $500. So I decided to withdrawal my winnings. I sent them documents for verification, and they rejected them all. My ID is expired. So I sent them birth certificate bank statment, health card, bank card,visa debit card, my cheque stub, but they keep refusing me. Then after a while they said address has been verified. Then they said they needed a clear Picture of my ID again. So I sent it. After a bit I didn't hear anything bCk by email, so I tried to log into my account but they locked me out couldn't login. So I messaged them using live chat at the bottom of the screen they told me my withdrawal is in the first stages and it can take a couple of days. There for my account is temporarily disabled. Again I login to spin palace, but when the site loads it says spin casino. I also have all the emails and more screenshots. Thank you, Teri

Hello my name is Huvasi and I’m requesting help to my situation with Spin Palace Casino. On 17th July 2017 i used a paysafe at the time and I won the sum of $20,050 and requested to be paid by cheque, however after waiting 10 days or so I rang them and told them that the funds I had won hasn’t arrived to the address I had asked the cheque to be sent to. spin palace casino did not send me a cheque instead they had told me the funds have been deposited into a prepaid visa gift card that I had once used there prior to my winning which the gift card can not be reloaded. I told them I requested a cheque and they confirmed that I had also requested a cheque and they couldn’t understand why the money had been deposited into this visa gift card. I never authorised anybody to deposit money into this prepaid gift card because it can not be reloaded and I don’t have any way or right to ask any merchant to deposit any money into it because it’s prepaid they never told me or asked me for any proof like they do before depositin any winnings into a card. Ever since last year I have been chasing the winning so I contact the service provider for the card which was Vanilla and they said to me that the card was blocked because there was money refunded to the card by a forceful refund which Exceeded what the card originally had on there which was $100 and that there was no transaction of me spending $20,050 to get that amount refunded and I had told them that i had won it from an online casino but never authorised them to deposit money into the gift card an they couldn’t work out how this has happened and money has gone into this prepaid card which was impossible for the card to accept this sort of money or any money at all. So they investigated and I have been contacting them constantly then they told me after a year contacting them 3 or 4 times a week for a year that I had to contact Heritage bank where the card was issued and after a couple of months of there investigation they had emailed me to contact spin palace and in contacting spin palace they have told me that the money needs to be reversed from Vanilla and regardless the funds if reversed from vanilla they said there is no possible way of sending the money to me because Australia has been cut from using spin palace and that they wouldn’t be able to help it was there negligence by depositing the money into a visa gift card that they had on there system which I used once prior to having the win. I have exhausted every avenue with no positive outcome that is why I am asking askgamblers if they could please help to get the funds I have been trying to claim since 17th July 2017 I have been persistent with these businesses with no positive out come please help me recover these funds I have done nothing wrong but do what has been asked if me to my best ability and I have been very patient and stressed from all this chasing and getting the run around treatment please help

We won a nice payout of $3009 USD. For 5 weeks they have been giving me the run around oh they cant send a check so I sent them a voided check to wire the money.

They keep saying they sent it but it never comes in, lies lies and more lies

they also will not send proof of wire so I can try and see if the bank is holding it up

On the 10th of September after a series of losses with the palace groups casinos such as SPIN PALACE and RUBY FORTUNE I'd decided I'd had enough and I need to knock my increasing gambling problem on the head and close all my accounts to save myself from further losses.

I called them and asked to close all my accounts due to a gambling problem, shockingly the operator managed to talk me round into staying with them by offering a deposit limit, so I thought this was a good idea as it meant I could still gamble a little, I set one up for £75 per month and asked for this to be on ''all of my accounts'' with there company and the operator agreed but said it would take 24hours to put in place.

I had been gambling mainly of ruby fortune over the past few months but and had managed to keep my gambling under control with the limit until 15-17th of November 2013 when I relapsed and chasing my losses I was able to deposit over £2500 which was nearly leading to £10000 but decided to stop, this is very upsetting and stressful as I am now deeper into debt, and I believe the operator should have obeyed my first command and close my accounts as I asked, the limit which was supposed to protect me and others in my position has failed and I'm led to believe that they have taken advantage of me.

They did call and apologise but said the limit was placed just on that card they said they will refund £550 off one card as that card was registered before but not refund the other, of £1400 I said the limit was not placed on the card but all my accounts so the other should be refunded too, they said they would call me later but didn't call.
Spin palace are now claiming the limit was only set on my Ruby fortune account, when previously they said it was set on the card which is not what I asked.
I clearly stated for the limit of £75 across all accounts, why would I only do one when they are pretty much the same, I think this is a disgrace as gambling is a dangerous game where your life can be turned upside down with in minutes, and this is pretty much what this situation with the PALACE GROUP has put me in.

Don't let these people take your money and play with trusted casinos such as Bet365 which don't mess you about with your withdrawals'.

These have also been prolonging my withdrawals of £500 when I haven't actually won anything, I'm £2025 down in 3 days.

Well, I am quite frustrated and disappointed with this Casino. I have had an account with spin palace for quite some time and what do you know I won. I played 20 dollars from my bank account through E-check and what do you know I won $6000. This was the good news or so I thought. I went to withdraw my winnings and had to register my documents to get the withdrawal process completed. I didn't have a problem with that until I started to get the run around. I was told that once I faxed the documents to them my proof of identity and address would only take 48 hrs for approval. This was fine as my winnings also had to wait 48 hrs before they could be released. My first withdrawal was only $2200 dollars and since that first withdrawal it had grown to $6000. Now I've tried to withdraw my winnings for week 2 and have been constantly told its gonna take another 48 hrs, well as I thought it is now friday and all I've heard again is that my documents have been approved but now my account is under review. I've also since then found out that there are limitations on how much people can withdraw and it is only $4000 a week, that makes no sense whatsoever as Im wondering what if I was one of the lucky winners that won thousands or even millions on a jackpot such as mega moolah etc. So now the question I have is why only $4000 per week, the obvious question to come to mind is, "is this a legitimate site?" or do they have to make the money in order to pay people out. This has been extremely frustrating and when I finally asked to speak to the operations dept after being told to in the morning I am told that the operations department is now closed. The other part that raised some serious concerns was that when I asked the customer support person to let me know about the $4000 per week limit in the terms and conditions she could and was not able to find that for me. Then when I returned the phone call today she advised that someone from the operations team emailed me to tell me the limitation of the payout. I was also told that nobody from the operations department talks to customers , this raised another concern as I was told specifically to call back in the morning (today) to speak to someone from operations regarding the limitation. I have also since checked the email sent to me and it was from customer support not operations department, but I was told that a representative from the operations emailed me to let me know about the limitation.

I have become extremely frustrated with how this is all unfolding and have since then wondered about the legitimacy of this casino. I completely understand the need to safeguard themselves and the customers, however I do not understand this complete run around that I have been getting to receive a payout for my winnings. I also wondered if I had one a larger jackpot such as thousands would I be simply waiting every week for the pay of $4000? If so why? if not the question I have is why the discrimination because I haven't won a larger pot? Another troubling fact was when I read a complaint on this site I read that someone had received their payout in 4 days without problem. This has made me very weary of the legitimacy of this casino and I am not someone looking for a reason to complain I am just simply wanting to collect my winnings as I do like playing on this site, however if there are problems such as this and it continues I will have no problem making a formal statement to the policing authorities and having this site looked into.

Sorry for the long winded complaint, however I am extremely disappointed and frustrated with how things have unfolded with what I thought was a good site to get entertainment from. The other part that concerns me very much is that my personal information is on their site and I am concerned with this run around at its validity and integrity that they are promising their customers.

After playing at spin palace and enjoying their games etc i proceeded t owin some funds approx 700 dollars.. i made my withdrawl and had to go through a lengthy withdraw process of waiting almost 3 weeks.

I had to send id 3 times, spin palacekept asking for the same documents, they did not process my refund in valid time either , 3 weeks is a disgrace.

Anyway moving on i had left 235 dollars into my account to use at a later dater, these were clearfunds which i could had withdrawn. upon loogging into the casino and playing the slots i receive a pop up message telling me i have 8 dollars free cash, big deal i though and notice it was then blocking my cleared funds as they had turned my claer cah into a bonus triggered cash with a turnover of 240 , ironic the same amount i had in clear funds.

I proceed without delay to contact the chat host, who declines and refuses to my bonus. i then call spin palace up and spoke to 3 members of rude staff who all refused to remove the bonus.

4 weeks has gone by now , i have 73 emails to spin palace who ignore them and usually if they respond they just repeat "how can help you "

I have exhausted the phone service , which is very poor indeed, anyway i finally get manager who is powerless to help he claims and he offers me $40- this i have refused as a totally unacceptable offer in respect of taking 235 dollars i did not ask to be locked in

Im currently getting no where with spin palace and wondering do i have to proceed to my bank to claim back my 235 dollars.

It is a great scam spin palace having going.. you never get any feee cash drops when your balance is $0 - but if you win funds and can withdrew them you ewill find if you go away and leave the funds in your account spin will no doubt add a cash drop, making your funds worthless and non withdeable..

What spin are saying here is you cannot leave any funds in your account as we ill screw you with a cash drop you didnt want or opt into .. we will also refuse to remove it and our customer service will decline and cut you off the phone should you complain..

I have email after email backing me asking spin palace to co operate. They will not co operate and need some help as to whether i go to my bank to go my funds back..

Spin Palace are a disgrace and their customer service is the pits. I have emailed Spin Palace a final warning but no response. Spin Palace have also blocked my account. They are professional liars and twist the truth.