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Spin Palace Casino - Problems with my withdrawal

UNRESOLVED
Complaint Info
Disputed casino Spin Palace Casino
Reason Delayed payment
Amount $ 5000
Posted on February 15, 2017

Hi AskGamblers.com, please help... I think I've been scammed.

Back on January 16th I made a withdrawal after winning $5000 on spin palace. January 18th the withdrawal was processed via Swift (I've successfully made a withdrawal a few days earlier via e-check) For a few days after the processing date I began to watch my bank account to confirm I received the funds. No such luck. I understand that the wait period is between 3-7 days. So I gave a few more days, and still nothing. I decided to call spin palace... I was told by one of their support reps that I should have received it because it had gone through successfully via swift on their end, I told them that I haven't and they asked for my bank account statement ranging back to early January and to call my bank to confirm. So I did what they said, I scanned over my personal bank statements and called my bank. They told me to wait 24-48 hrs because they are sending it to their " operations team " whom players are not allowed to speak with ( I asked). 48 hrs went by and nothing, no email no phone call. So I decided to call again and explain my story all over again.

Fast forward to beginning of February, I received an email stating that their " operations team" need 5 days to request a proof of payment from the bank. So I patiently waited. 5th day I called, because I was fed up at this point, only to have to explain my whole story again like I'm a new player. I finally received the proof of payment ( which looks fake )only to see that my transit number was incorrect. I began to explain to them that they made a mistake. I called my bank to see if they could track it down, still no luck. Now they told me that they have to escalate it again to the " operations team " to investigate where the money is. At this point all I can think about it how badly I'm being scammed. A few thoughts pop into my head like, maybe I'm not being paid because I didn't put enough coin in ( by the way I never used a bonus ) or maybe they're just going to keep this never ending circle of lies going until I give up.

Please help, l'd like to receive my money.

AskGamblers
Posted on February 18, 2017

Dear Spin Palace Casino,

Please let us know if there's some update regarding this case.

Spin Palace Casino Complaints

  • 2 of 24 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,548 USD avg amount

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