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Spin Palace Casino - Withdrawal taking a lot longer than it should be

RESOLVED
Complaint Info
Disputed casino Spin Palace Casino
Reason Delayed payment
Amount $ 5500
Posted on April 8, 2017

I have been playing online for a few years now. Mostly small wins $300-$500.00. Lots of losses - lol, but it's gambling, what do you expect?? So finally, I won a great line hit of $3000.00, and ended up with thousands in my account - awesome!! So I decided to withdrawal $4000.00 on March 26 and keep playing. And I kept winning! So on March 30th I withdrew another $1500.00. I left over $500.00 in my account and played with it for a few days till I lost it all. That's okay I thought, I'll just play again when I get my money.

I'm am still waiting.

I did get a phone call, the other day - that Spin Palace tried to deposit my $1500.00 but it bounced back and they didn't have the proper information. I emailed a void cheque and a bank statement - both of which were never recieved. We went through my banking details and once verified, I was told another 3-7 days. When I asked about my $4000.00 withdrawal, she checked and said that it "bounced back too" like an afterthought.

I've never had to wait this long, and I've never had any issue with giving my banking informaiton. You can wire money in hours now a days. I'm worried that my $4000.00 will be forgotten, since Support only talked about my $1500.00 claim.

Can AskGamblers help expedite this for me? I don't want to gamble online, if I finally win something, and then have to chase my winnings around. I just want my money and continue paying happily!!

Posted on April 8, 2017

I did get an email that my payment has been processed and is on its way. Another 3-7 days. I hope to see it soon, come back and write a glowing review for Spin Palace!

Posted on April 11, 2017

I got my money today in my account. A full two weeks after winning it. Thank you Spin Palace! Thanks Askgamblers for helping it along!! Very Happy new member!!

AskGamblers
Posted on April 11, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Spin Palace Casino Complaints

  • 2 of 24 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,548 USD avg amount

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