after playing at spin palace and enjoying their games etc i proceeded t owin some funds approx 700 dollars.. i made my withdrawl and had to go through a lengthy withdraw process of waiting almost 3 weeks.
i had to send id 3 times, spin palacekept asking for the same documents, they did not process my refund in valid time either , 3 weeks is a disgrace.
anyway moving on i had left 235 dollars into my account to use at a later dater, these were clearfunds which i could had withdrawn. upon loogging into the casino and playing the slots i receive a pop up message telling me i have 8 dollars free cash, big deal i though and notice it was then blocking my cleared funds as they had turned my claer cah into a bonus triggered cash with a turnover of 240 , ironic the same amount i had in clear funds.
i proceed without delay to contact the chat host, who declines and refuses to my bonus. i then call spin palace up and spoke to 3 members of rude staff who all refused to remove the bonus.
4 weeks has gone by now , i have 73 emails to spin palace who ignore them and usually if they respond they just repeat "how can help you "
i have exhausted the phone service , which is very poor indeed, anyway i finally get manager who is powerless to help he claims and he offers me $40- this i have refused as a totally unacceptable offer in respect of taking 235 dollars i did not ask to be locked in
im currently getting no where with spin palace and wondering do i have to proceed to my bank to claim back my 235 dollars.
it is a great scam spin palace having going.. you never get any feee cash drops when your balance is $0 - BUT IF YOU WIN FUNDS AND CAN WITHDRAW THEM you ewill find if you go away and leave the funds in your account spin will no doubt add a cash drop, making your funds worthless and non withdeable..
what spin are saying here is you cannot leave any funds in your account as we ill screw you with a cash drop you didnt want or opt into .. we will also refuse to remove it and our customer service will decline and cut you off the phone should you complain..
i have email after email backing me asking spin palace to co operate.
they will not co operate and need some help as to whether i go to my bank to go my funds back..
SPIN PALACE ARE A DISGRACE AND THEIR CUSTOMER SERVICE IS THE PITS.
I HAVE EMAILED SPIN PALACE WITH A FINAL WARNING BUT AGAIN NO RESPONSE.
SPIN PALACE HAVE ALSO BLOCKED MY ACCOUNT... THEY ARE PROFESSIONAL LIERS AND TWIST THE TRUTH.