YoyoCasino

Return my winnings. I am very sad that yoyocasino.com is treating its players so poorly and not giving me my winnings. For about 3 months, I have not been able to log into my account. Every time I try to log in, an error pops up. I have written to the support email dozens of times but have not received a single response.

In the live chat, they constantly promise that they will contact me via email, saying that I need to complete verification, but they have never sent any requirements for this verification. This is just mockery. How can you treat your customers like this?

Every time I write to support, I get the same response: "We will contact you by email soon." At some point, I thought that maybe they had the wrong email address. I clarified through the live chat, but they referred to player confidentiality and explained nothing. In general, everything is as usual: no explanations and some empty responses.

I cannot log into my account, I cannot withdraw my winnings, and the casino is not helping to resolve this situation. It feels like they just don't care about their customers. You can simply send the requirements needed for verification instead of giving those "promising" responses.

This is disrespect and complete disregard for the problems of their players. I am so tired of this. Return my winnings and stop this madness!

Everything is great. Very good games, great communication with the caliper. In my opinion, this is one of the best casinos in the world. I only play this casino.

There are no flaws in this site. I think it is designed very carefully with everything in mind. I recommend this site because it has no glitches. I enjoy every minute while playing this casino.

It is just a six for me. I do think they still have a lot of work to do on this one, and I can say that there is a lot of effort given when it comes to the better layout as well. This has been a consistent trend for this site and I give them a lot of kudos for it. One can say that they really did a great job to work out on it at this point in time as well. Some would even put up a lot of time in this site for its simple design.

You can even consider the overall look and feel of the site for a change, but I think what plays a huge role in this site’s poor results is the lack of key games to choose from.
Everyone wants to have a wide variety of games to play and I am so sure that everyone of those people who want to enjoy their casino experience would want a lot of options, not the ones that are very limited and easy to finish than usual.

I can say about this casino that its website is clear, has a lot of games and fast on-line service I highly RECOMMEND.

There are also disadvantages, unfortunately, and one of the biggest ones is the lack of no deposit bonuses which I think encourage players to visit the casino's website. I think it will change someday.

I'm currently playing at Yoyo Casino and so far so good. The games' portfolio is remarkably well decorated, the bonuses aren't bad though they could add a little bit more and the user experience is generally fine! Nothing to complain at the moment :-)

YoyoCasino

4 years ago

Dear Player,

We appreciate the time taken to provide feedback about our casino.
Please, be sure that our services will only improve in the future!

Best regards,
Yoyo Casino

They do have a nice selection of slots and a nice welcome offer. There is really nothing else positiv that i can say about this casino. I have had problems with that group before...

I made first deposit there when I tried to play a slot half of the slots where not available or missing. Other slots where not loading and when I managed to load a slot then everything was lagging. I have had similar problems with other casinos of that group. I closed my account there and thats it. Its a shame that this is called "gambling". I have lost most of my balance because slot froze and I had to reload the slot or play a different slot because of the horrible lag, I really would like to know why outfits like this are listed here at askgamblers....

I'm currently playing at Yoyo Casino and so far so good. The games' portfolio is remarkably well decorated; the bonuses aren't bad though they could add a little bit more and the user experience is generally fine! Nothing to complain at the moment :-)

The 3 stars is for the many providers and their friendly live chat, and that it used to be a cool place to play.
Its not the first time another casino behaving strange, but never YoyoCasino before.
It makes you wonder.

I dislike that when following their promotions, and make deposit for a bonus and bonus is credited, then redirected to the slot where the bonus is supposed to be in, its not, and going to chat for help where i'm told that their sorry but the bonus isn't available, but they offer me some tournament.
Nothing telling this on casino website, and no mails have been send out.
This i dislike big time.

YoyoCasino

5 years ago

Dear Uffe,

Thank you for taking the time to write a review of our Casino. We value every opinion of our clients and are constantly trying to improve our service.

After deeply investigating this case, it was brought to our attention that the bonus was initially credited to your account due to a technical error, for which we apologise.
We do regret that you have decided to close your account, but should you decide to resume your game at our casino, we will be happy to see you, and would gladly offer you some interesting bonus!

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
Yoyo Casino Team.

I play this casino for more than six months and still have not tried all the slots. The gameplay process really brings pleasure; it gives you the chance to win money. I am a recreational user, ok, play exclusively in slots. A quick registration, convenient payment methods. I liked the bonus policy, if you constantly play there, then in the chat you can always find out about the possibility of receiving a Poker News promos, which is calculated from the number of losses. The new Promotions were constantly emerging, always pleasantly surprise you. You can quickly withdraw your cash. It was only a couple of times when I withdraw a small amount of money. And once it was withdrawing about $ 1000 and also very quickly.

Quite interesting design, all favorite games and and brands. Nothing to say something bad...

Almost all of my favourite games are available. Only missing the ELK games as they are not available in my country.

- First of all you need to play 3x your deposit amount before you can do a withdrawal, even if you don't take any bonus or free spins. I was not aware of that before I started to play in that casino and I never experienced that in any other casino.
- Be prepared that your withdrawals will be paid on a personal schedule which will be set by the finance department and you have almost no influence to change that. So if you have a bigger win, be prepared that it will take weeks until you get your money.
- Finance dept. is working only 8 hours a day and no support at the weekend. So a good excuse to further delay transactions.

YoyoCasino

6 years ago

Dear valued customer,

Thank you for taking your time to write a review of our Casino.

We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. According to paragraph 6.9 Minimum funds rollover before withdrawal is x3.

As well as it is stated in paragraph 6.13 The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.

Also, we want to pay your attention that in accordance to paragraph 6.14 The Financial Department performs the processing of requests for withdrawing monetary funds from 06:00 in the morning to 17:00 in the evening GMT.

We hope this clarifies the situation. Please, do not hesitate to contact our Live Сhat in case you have additional questions.

Best regards,
Administration of YoYoCasino

I signed up here 3 weeks ago with another brand of the same operator called "AlfCasino". My deposited amount in this period of time is 1.000€ (raw). I am not really a "BonusPlayer" so I cant say much about this section. 95% of my deposits in the brands are "raw". I already qualified for the "GOLD"-Standard of the VIP Programm and got 5% Cashback -> 50€ (Real withdrawable Money - no wagering needed). This can go up to 15% in "DIAMOND" and every granted cashback comes without wagering requirements. I really like this system! For me, it is pretty much the same system like "AlfCasino" and I really like it so far! Will keep you updated! :)

Exactly like on their other brand: The only thing, which can be mentioned negative in my opinion is the speed of the life support! But they assured me, that they are working on improvements!

I heard about this site, and finally decided to try it out.
What I have to say, that it was worth it.
Nice design, and all of my favorite slots are presented here. I decided to take a risk, and deposited 50 eur, and had to claim my bonus in the chat. But to be fair, got my 200 spins and 100% after asking them for it.
By the way, I got some misunderstanding with wagering conditions, but was explained everything correctly, so the support is quite professional and I didn't have any troubles with them.
Only thing I haven't checked yet, is how fast they payout, buy I'm sure that I'll win big and let you know in the nearest future!

The bonus wagering conditions are not really clear at the first sight, the terms seem difficult to find

In 2017 I peaked at 4500 balance from a minimal deposit.

These people won’t respond to your email unless it involves a deposit. Dishonest. I haven’t deposited since then.

Was never able to withdrawal my money. It was a miserable experience.

YoyoCasino

7 years ago

Dear valued customer,

Thank you for taking your time to write this feedback.


We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general.

All the withdrawal requests are processed in accordance with our Terms & Conditions in the shortest possible periods of time.

In addition, we have provided new Support Service system, which allows us to track each client's request and assigns ticket number to each email. So If you have the ticket number of your request we would kindly ask you to provide it and your login as well in the private message.


Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions.

Best regards,
Administration of YoYo Casino

They have all the usual slots and everything on the site works fine (except for the customer service).

The withdrawal process including the verification takes forever. Had to contact the support multiple times, it takes them forever to answer. Withdrawals get canceled multiple times and you'll get asked for senseless things like splitting the withdrawal in smaller parts etc.

I've played in so many different online casinos but it was never such a hassle to get my withdrawal and I've never had to wait for SO long to get even a small amount. I think it's pretty obvious that they're trying their best to get you to cancel your withdrawal before they cash it out. I'm sorry but that's just bad customer service.

A lot of kind slots, bonuses. Chat too slow, they don't help you, every-times they send you links.

1.Withdrawal too slow.I did deposit by banktransfer 50 euro, won 660 euro. The payed me 150 euro in a day. And I may to withdrawal only 150+150+150+150. In order to withdraw 60 euro, I had to do deposit by neteller, than this verification took 3 days. And 660 euro withdrawal took 2 weeks.

2. If you have active withdrawal you cannot claim bonuses. If you have active withdrawal in this casino,YOU CANNOT take bonuses in partnerscasino (boabo, buran, casinia, malina).They want that you cancel withdrawal, and do everything for it.

Dont play in this casino, the same boabo, buran, casinia, malina)

YoyoCasino

7 years ago

Dear valued customer,

Let us congratulate you on your winnings!

The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account.

We want to specify that all of your winnings were paid out in time according to the individual schedule about which you were notified by the Financial Department at your email. More particularly you were paid out two withdrawals of 95 EUR and 122 EUR in full amount.

As well according to the T&C it is impossible to receive bonus while the withdrawal is processed, but you always can claim it after the funds are paid out.

Nevertheless, the mentioned Casinos are our partner’s projects, the Administration and Financial Department are separate for each of them. So the active withdrawal request at one of the projects can not affect depositing and receiving of the bonuses at the others, because each player has separate accounts with separate balances.

We are sorry for the misunderstanding which has appeared during the chats and want you to know that your opinion is very important for us. Also we are constantly working on improving the site and the live chat.

Best regards, Administration of YoYoCasino.

I am seriously starting to believe this casino is a scam. I deposited a few times without winning anything special. I then managed to win about 1400 euros. I sent in documents early to verify account, since I know that always come up. My withdrawal got cancelled, without a word. I then ask why, they needed more documents. I now send that and withdraw again.

Once again it got cancelled. Once again I have to contact them. Now they tell me that I have to make withdrawal in smaller amounts. I do that. Once again it get cancelled. Now they say my bank doesn't accept it, and I need to withdraw through an e-wallet. I do that. Once again it get cancelled, now they say I need to make a deposit with my e-wallet before withdrawal. I deposit another 20 euros, and make a withdrawal. Once again, cancelled. Now they need screenshot of e-wallet. I send that... cancelled again (forgot the small amount thing) another withdrawal split into 5 smaller parts.

Wait 48 hours.complain that I haven gotten my money, telling them I will report them here and to the malta gaming commission. I then receive mail that they have sent me money. but only 2 out of the 5. This is getting really frustrating, but I will not give up. This is my money and I will write to everyone connected to this company if I have too.

Everything from customerservice is complete crap. I ask a question, and they take forever in answering, then just say. write this and this email bla bla bla...Their cashier page is also crappy layout and almost impossible to deposit and withdraw money.

YoyoCasino

7 years ago

Dear valued customer,

Let us congratulate you on your winnings!

We want to assure you that your funds will be paid out according to the Terms & Conditions of our casino.

Your withdrawal request was made on the 3rd of January. The next day you received the letter from the Financial Department, where you were asked to split your withdrawal and to pass the verification. After that your account was verified in 24 working hours.

We would like to draw the attention to the fact, that your first two withdrawals have been already paid out. The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. So we want to reassure that your future withdrawals will be paid out in the shortest time according to your individual schedule.

We are always working on improving our service and try our best so you can have the nicest gaming experience from gaming and the best experience at our casino. We will always be glad to see you at our site!

Best regards,
Administration of YoYoCasino.

Registered here on email offering a freespin bonus on registration, looks like it’s because I’d registered earlier on their partner project BoaBoa.
Well, what I liked right away is that the site is very simple. I am not very good at complex too-much-design sites, so this one is just right for me :)
I won some cash from freespins and already got my cash on my card, worked quickly. Chat support is very good and quick.

Nothing to dislike really. I go for this website. Great.

Yo! Yo! Yo! It's Yoyo Casino, where your money can go a-yo-yo, for better or for worse, but here's one good casino that offers no-wagering free spins without having to pay any deposit fee for them! I like this very much! Other similar casinos would charge a deposit fee for giving no-wagering free spins, of up to about 3.5% of the deposit amount, but there's only one casino that I know of that charges a massive $2 for any deposit under $50, and that casino tops the list for being ridiculous with deposit fees! As for Yoyo Casino, it is amongst those very few casinos that offer such free spins with no fees incurred. Well done Yoyo, and way to go! Hehehe.

I got myself registered when I received their promotional email, offering 15 no-deposit no-wagering free spins on the game Big Bad Wolf, plus a 100% first deposit bonus, and plus 200 free spins, playable in one go, on top of all that! I haven't come across any better offer than this so far, with Spilleren Casino coming close with its previous 100 free spins in one go offer. Most other casinos would give those lousy 20 free spins per day, to be played over several days, and I simply dislike that! For me, it's either all free spins in one go, or give me a big good deposit bonus instead. Playing 20 free spins a day simply irritates me! Hehehe.

I also particularly like that the casino website works well with my slow 2G ISP connection, and navigation between the webpages were quite fast and smooth. I also like the fairly good speed of loading up any games. Not many casinos are like this - even my former number one top favourite casino, Casumo, tends to drag and lag nowadays, needing long waiting times for any webpage to load up, unlike 2 years before, so playing at Yoyo was a ho-ho-ho! Hehehe.

Anyway, not everything is good with Yoyo, as expected. The bonuses and free spins need to be activated separately first from the Bonus Section under 'Profile' - automatically crediting in would be more welcomed, because those bonuses and those free spins are not wager-free, unlike the no-deposit ones, so they could do without needing assistance from the Live Chat host, which is time wasting to me. But, I do admit that the Live Chat service works well enough and fast enough too, so no complains on that, hehehe.

What about the selection of games? Well, again, not everything was good enough for me! There are many game providers in the list, but Play'nGo isn't. I also wanted to play Finn And The Swirly Spin game from NetEnt, but this too was missing from the games list. Argh! Luckily though, my favourite Supe It Up game was available, but when I tried to play it, I couldn't! Not with real money that is, and not until I was playing with bonus money. Another argh! Anyway, I played on other games first, King Tusk from Microgaming for one, but found the game not good enough for me. After losing my deposit money, I immediately played Supe It Up, but the game wasn't playing well either, so I lost everything in the end.

Finally, with nothing left in my balance, I then turned to the 200 free spins on Pragmatic Play's Wolf Gold game. The game played quite well - it gave me a $25 win, but I then lost it all to those suped up cars, hahaha. Ah well, not my lucky day I guess, but I certainly had a great time playing at Yoyo Casino. Way to go Yoyo! You can expect me to be back when I have no where else to go! Hehehe.

They have really really bad live support. They have no automatic system for bonuses if they offer some bonuses or freespins you must write and wait on live chat to get your bonuses every time. And they may misinform (!) about bonuses.
They may say you have 100% bonus with your deposit but 5 minutes later on the same chat page they say you cant use 100% bonus.
All players should know what they experience in that casino.

YoyoCasino

7 years ago

Dear valued Customer,

Thank you for taking your time to write the feedback.
Your helpful comments are much appreciated, and your feedback will help us to improve our service.

We are glad to inform you, that our Casino’s Bonus Program has been updated, so you, as well as all the other players on our Project, can enjoy even more exclusive bonus offers.

We will definitely check on your chat history to make sure that our Operators give you the updated and correct information every time.

We would like to offer you a special gift for the inconvenience caused, please write us in Live Chat to find out about special gifts and offers available to you.

Sincerely yours,
Administration

terrible casino, not possible to delete account, waiting 1week for every single answer... live support dont help you at all, withrawals are terrible, financial department changed amount of my withdrawals from 1k euro to 500euro for no reason... so i have to wait like 8months to get my winings. i recorded video where bj dealers won 46times from 47times i played. terrible casino.

YoyoCasino

7 years ago

Dear Client,

Thank you for taking your time to write the review of our Casino.

We would like to congratulate you on the big win! We sincerely regret to hear that you didn't get positive impression when playing at our Casino. We would like to follow up on the problems you faced while playing in our Casino.

You have won a large sum of money which was requested to withdraw on October the 5th. The Financial Department has set a schedule of payments according to the limits mentioned in Terms and Conditions on our web site. According to these limits, the winnings are supposed to reach your account within 1 month.

Also, according to the Terms and Conditions of the web site, the request to close account is processed by the Casino managers within 24 hours after a written email notification by the client.

All of the game tables at our Casino, including Black Jack are provided by Evolution Gaming, whose reputation is out of question. We are ready to send an additional request to check your game session with the Provider upon your request.

Please, do not hesitate to contact us at [email protected] in case you have any additional questions.

Sincerely Yours,
YoYoCasino

Casino is very nice with a great selection of slot machines.
Payments very fast, validation and payment of my first gain in 24 hours. The online help is very pleasant and very competent. I recommend this casino by its serious and its interface.
Bernard

Update:
Hello everyone.
it is now more than a month that I play every day in this casino and very frankly I have no criticisms to make. the machines are very attractive and the withdrawal payments always as fast. online help always makes the best to satisfy customers.
Congratulations, continue like that.
Bernard

What a pity that some slot machine providers is not available for French players. This is the only negative I can report
Bernard

Update:
I repeat myself, but what a pity that French players are limited with the software suppliers. This forces me to play only on 2 software and this may be boring.
Bernard

Update my docs verified within 24hrs and withdrawal processing on Monday. Can't fault this casino

I found this casino through AskGamblers and I find live chat very helpful. I made a couple of deposits and could not believe my eyes when I won 1200 euro. I sent docs for verification and I am waiting to see how long it takes now for approval and winnings to be paid.

So far I have nothing negative to say about this casino. I will leave an update when my withdrawal is processed.

I'm currently playing at Yoyo Casino and so far so good. The games' portfolio is remarkably well decorated; the bonuses aren't bad though they could add a little bit more and the user experience is generally fine! Nothing to complain at the moment :-)