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YoyoCasino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 31 reviews
5.9/10
31 reviews
Complaint Response 18 complaints
2 days avg. 18 complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Top-tier software providers
  • Live support in English available 24/7
What we don’t like
  • Numerous country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


YoyoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://yoyocasino.com
Established
2017
Licences
Swedish Gambling Authority, Malta Gaming Authority
Company
Affiliate Program
Languages
English, Hungarian, Norwegian, Polish, Portuguese, Russian, Swedish, Japanese, Finnish, Hindi
Casino Type
Instant Play, Mobile, Live Casino

YoyoCasino is an online casino where you can experience the fascinating world of excitement and play the best licensed games from the world software manufacturers in the gambling industry, like NetEnt, Microgaming, Amatic, iSoftBet, Pragmatic Play and many more. The virtual game space will enchant with colorful graphics, modern design and convenient navigation through the site. YoyoCasino is licensed and regulated by the Government of Malta and Swedish Gambling Authority.

Restricted Countries

Due to legal restrictions, some residents are prohibited from opening accounts and playing at YoyoCasino. The list of the restricted countries contains Bulgaria, Israel, Iraq, Iran, Ukraine (including the territory of Crimea), the United Kingdom, Republic of Moldova, Afghanistan, United States of America, Netherlands and Curacao.

Mobile Gaming

YoyoCasino is a mobile casino, available on any compatible mobile device. Players can easily choose between slots and other casino games and play them on their phones, on the go, with a few simple taps and swipes.

Security and Fairness

The casino offers access to games only through a secure network using the 128-bit SSL (Secure Socket Layer) Internet connection protocol, which is used for secure transactions of money. When using this protocol, data is encrypted when it is transmitted on the Internet, which guarantees the security of personal data.

Since the casino is regulated by the laws of Curacao, players can rest assured that their gameplay will remain fair and that they will be treated in accordance with rules and regulations.

StallCation

Complaints

Read the complaints other players have left for YoyoCasino. Learn more about complaints.

Show all complaints
YoyoCasino - Refusing to verify my account and pay legitimate winnings
I have deposited 30 Euro using bitcoin with a 100% bonus with 70x wagering and turned it into 1000 euro and finished the wagering, this happened about 2 weeks ago. Ever since I finished the wagering I've been trying to verify my account by contacting them by Email, every time I send a document they ask me for another one, which is not a problem because that's the procedure but every email takes a minimum of 2 days to get a reply, and more if its a weekend. I ended up submitting my Id, passport, bank statement, bank statement with seal and a selfie of myself with my passport and the yoyosite casino open. I've done all this and they still froze my account for "not verifying it" they asked for proof of income even tho the deposit was only 30 Euro, i explained i am a student and that I don't have an income and rely on my father, so they asked for a bank statement that shows transaction for the last 3 months from the month of this interview, I didn't have any transactions so i submitted the same bank statement as that's what the support agent told me to do. After 3 days they email me saying "Give us your cryptocurrency address so we can refund you the 30 Euro you deposited." the casino is cheating me off 970 Euros that I have won and that's not fair, I followed everything they asked for, played slots only, didn't bet more than the amount that is allow nor did i increase my bet by a drastic amount and they still froze my account and refused to pay me or verify my account. I have attached all the Emails and my account balance before it got frozen. I would like my fair winnings please, as I could have lost my initial deposit at any moment but I was lucky enough to win a large amount. I also have video footage of me playing slots and winning the large amounts that increased my balance. I can upload the video footage if necessary.
staus Resolved
€1000
YoyoCasino - Dragging their feet on payments for months

Dear all,

Sadly I have to chose the way to sort or find the problem out. Since the 26 of March 2020 im trying to withdrawal my amount of 7,775 EUR. Today, still winnings are missing and the casino is not willing to cash out.

For my very first win in at the yoyo casin, I had to verify my account first.I have send all the needed documents, like.. ID card, proof of address, bank details, ecopayz account,selfie + holding a letter in my hand.After my verification was completed, the chat operator of yoyo casino told me, that I can only cash out 500 EUR up to 3 days.Try to imagine how long does this takes already, to get the total amount of the win.Honestly, if the casino tells his gambler from his casino, that they will split the withdrawal into 500 EUR per transaction "up to 3 days" Im gonna expect that the casino, will withdrawal the winnings within these 3 days.So far, since the 26. of march, it never happened that I got the winning within the 3 business days in correct time frame, mostly I had to come back to the chat, asking for the winnings..

Over the month, there is still money left on my account, im still waiting to get the winnings. In total the casino owes me 1,765.15 EUR Since the 26 of march 2020. After all the procedure, my account is verified, they almost cash out my total amount, now they came again, that I will need to verify again my account, with more documents. First of all they were asking, that I have to send them my deposits I made into my ecopayz account. Thats curious, what this has something to do with my KYC here, as I verified my Identity correctly already with , ID card, selfies, utility bill + my total ecopayz account/details.After a few days, I agreed and I send the yoyo casino as well the proof where the money comes from, of the past 90 days.I really was looking forward to get now the total amount of my winnings. But it came one more time different, the yoyo casino send me, that this proof isn't enough anymore, and they will keep my winnings until ill send the total history of my ecopayz account, total transactions, deposits,withdrawals and so on.

And that's the point, ill not agree here anymore, since the 26 of march, I cooperated and showed patience for this case, but ill not agree here anymore, that I have to provide any casino, my total transaction list over the past 90 days. Who will give some ppl from a casino, the total bank transactions, there is no reason for me what this has something now to do with KYC?I highly doubt, that this, after my verification was done and my account verified, to ask for something like that.. I mean come on, since 3 month im waiting already to get the winnings, and I didn't even get the winnings so far, why can't u cash out first my first winning In ur casino, I got one winning and 2 verifications processes?

Please cash out my winnings, as u have been asking at very first time, that u "just" need the this one here.

----------

Dear Andrew < surname removed> !

We would like to inform you that we need to provide the following documents and information to process your withdrawal request effectively:

- Screenshots / PDF of the transaction history of your EcoPayz wallet for the last 3 months, which shows that you are charging your e-wallet with your real payment methods. All information on the screenshots (data, details, amounts, address bar of the browser, browser window) should be clearly visible.

-----------

So on, its not allowed here to mark the details, as u can see they were asking for data, details and so on.. highly questionable once again. As I have send this transaction list as well to them, they said once again, that this is not enough for an KYC and I will need now to send the total transaction list from the past 90 days.

Dear askgamblers, please help me in this case out as for my own data and privacy, im not ok anymore to cooperate like this with the casino of yoyo..

Wishing everyone all the best at this time,

Andrew

staus Rejected
€1765.15
YoyoCasino - Declined my €1,850 payment for no reason
Hi, well, how do I start. (sorry about my English is not my first language)

I few months ago i received an email with a casino promotion, it was a bonus If I register and made a deposit, I did it, have a little bit of luck and manage to win 1850 Euros after completing the bonus I ask for a withdraw everything was smooth up to this point.

After like a week when I did not get any answer about my withdraw, they ask me to send a more information, I did sent the information, after this they ask me to send a selfie with my drivers license and their website on the background (lol) I sent that info too.
But then they began to ask some information about another credit card (my fiance's credit card) here when everything is getting weird , I told them that that credit is not the one I use to deposit in YOYO casino. They said that it was a mistake and that I need to wait a little bit more.
First of all, is illegal to share my fiance's credit card information with a website that she does not deposit.
Well after this they decided to blocked my account without any information why, after a week that I keep asking their online support and their email support. They told me that my account was blocked because i created multiple accounts with different names and deposit methods with the same email.

At first I thought that I had made a mistake, so I ask them for proof of what they were accusing me, they told that I have created two accounts with these usernames "vanne" and "vanne07" So I ask how is it possible that I could have created 2 accounts at the same casino with the same email I don't know any website that allows you to create 2 different account with the same email.
But they told that I have created 2 account but not at the same casino, one was YOYO and another one was ZET casino with another name and with another deposit method.
So when they were asking for some information about my fiance's credit card was because she created an account on ZET casino with her own name and her own credit card (which we can prove) they told me that I Broke their T&C. But when they show me what rules we broke no of their T&C applies to this situation.
Their T&C does not say anything about their "group" it says about their casino, it's not my problem that Zet casino and yoyo casino are for the same group, you have to respect the same policies for YOYO casino, not for the Tranello group, My fiance also plays casino, and that is why we shared this email this is our "gambling email" I don´t need to have different email because I never create more than 1 account on the same casino and that's why I always ask if I'm able to play in the casino, and their online support, told me it was no problem for my account to take on the bonus It's their fault because their T&C do not mention anything about follow the "group" policies and don't mention the casinos that their brand has , every casino on their brand has it's own policies, and I only need to follow to one that i'm playing.

So, they declined to pay me the money that I win fairly Because supposedly i broke their T&C because we didn't know what sister casinos they have.
I found extremely unfair that because their "group rules" that are not shown anywhere their are blocking my account .
staus Resolved

Complaint Statistics

Resolved 15
Avg. Amount $ 1,883
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
5.9/10 31 reviews

Top reviews from our players

Almost all of my favourite games are available. Only missing the ELK games as they are not available in my country.

- First of all you need to play 3x your deposit amount before you can do a withdrawal, even if you don't take any bonus or free spins. I was not aware of that before I started to play in that casino and I never experienced that in any other casino.
- Be prepared that your withdrawals will be paid on a personal schedule which will be set by the finance department and you have almost no influence to change that. So if you have a bigger win, be prepared that it will take weeks until you get your money.
- Finance dept. is working only 8 hours a day and no support at the weekend. So a good excuse to further delay transactions.

Dear valued customer, Thank you for taking your time to write a review of our Casino. We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. According to paragraph 6.9 Minimum funds rollover before withdrawal is x3. As well as it is stated in paragraph 6.13 The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors. Also, we want to pay your attention that in accordance to paragraph 6.14 The Financial Department performs the processing of requests for withdrawing monetary funds from 06:00 in the morning to 17:00 in the evening GMT. We hope this clarifies the situation. Please, do not hesitate to contact our Live Сhat in case you have additional questions. Best regards, Administration of YoYoCasino

user avatar

I signed up here 3 weeks ago with another brand of the same operator called "AlfCasino". My deposited amount in this period of time is 1.000€ (raw). I am not really a "BonusPlayer" so I cant say much about this section. 95% of my deposits in the brands are "raw". I already qualified for the "GOLD"-Standard of the VIP Programm and got 5% Cashback -> 50€ (Real withdrawable Money - no wagering needed). This can go up to 15% in "DIAMOND" and every granted cashback comes without wagering requirements. I really like this system! For me, it is pretty much the same system like "AlfCasino" and I really like it so far! Will keep you updated! :)

Exactly like on their other brand: The only thing, which can be mentioned negative in my opinion is the speed of the life support! But they assured me, that they are working on improvements!

I heard about this site, and finally decided to try it out.
What I have to say, that it was worth it.
Nice design, and all of my favorite slots are presented here. I decided to take a risk, and deposited 50 eur, and had to claim my bonus in the chat. But to be fair, got my 200 spins and 100% after asking them for it.
By the way, I got some misunderstanding with wagering conditions, but was explained everything correctly, so the support is quite professional and I didn't have any troubles with them.
Only thing I haven't checked yet, is how fast they payout, buy I'm sure that I'll win big and let you know in the nearest future!

The bonus wagering conditions are not really clear at the first sight, the terms seem difficult to find

In 2017 I peaked at 4500 balance from a minimal deposit.

These people won’t respond to your email unless it involves a deposit. Dishonest. I haven’t deposited since then.

Was never able to withdrawal my money. It was a miserable experience.

Dear valued customer, Thank you for taking your time to write this feedback. We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general. All the withdrawal requests are processed in accordance with our Terms & Conditions in the shortest possible periods of time. In addition, we have provided new Support Service system, which allows us to track each client's request and assigns ticket number to each email. So If you have the ticket number of your request we would kindly ask you to provide it and your login as well in the private message. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of YoYo Casino

user avatar

They have all the usual slots and everything on the site works fine (except for the customer service).

The withdrawal process including the verification takes forever. Had to contact the support multiple times, it takes them forever to answer. Withdrawals get canceled multiple times and you'll get asked for senseless things like splitting the withdrawal in smaller parts etc.

I've played in so many different online casinos but it was never such a hassle to get my withdrawal and I've never had to wait for SO long to get even a small amount. I think it's pretty obvious that they're trying their best to get you to cancel your withdrawal before they cash it out. I'm sorry but that's just bad customer service.

A lot of kind slots, bonuses. Chat too slow, they don't help you, every-times they send you links.

1.Withdrawal too slow.I did deposit by banktransfer 50 euro, won 660 euro. The payed me 150 euro in a day. And I may to withdrawal only 150+150+150+150. In order to withdraw 60 euro, I had to do deposit by neteller, than this verification took 3 days. And 660 euro withdrawal took 2 weeks.

2. If you have active withdrawal you cannot claim bonuses. If you have active withdrawal in this casino,YOU CANNOT take bonuses in partnerscasino (boabo, buran, casinia, malina).They want that you cancel withdrawal, and do everything for it.

Dont play in this casino, the same boabo, buran, casinia, malina)

Dear valued customer, Let us congratulate you on your winnings! The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. We want to specify that all of your winnings were paid out in time according to the individual schedule about which you were notified by the Financial Department at your email. More particularly you were paid out two withdrawals of 95 EUR and 122 EUR in full amount. As well according to the T&C it is impossible to receive bonus while the withdrawal is processed, but you always can claim it after the funds are paid out. Nevertheless, the mentioned Casinos are our partner’s projects, the Administration and Financial Department are separate for each of them. So the active withdrawal request at one of the projects can not affect depositing and receiving of the bonuses at the others, because each player has separate accounts with separate balances. We are sorry for the misunderstanding which has appeared during the chats and want you to know that your opinion is very important for us. Also we are constantly working on improving the site and the live chat. Best regards, Administration of YoYoCasino.

user avatar

I am seriously starting to believe this casino is a scam. I deposited a few times without winning anything special. I then managed to win about 1400 euros. I sent in documents early to verify account, since I know that always come up. My withdrawal got cancelled, without a word. I then ask why, they needed more documents. I now send that and withdraw again.

Once again it got cancelled. Once again I have to contact them. Now they tell me that I have to make withdrawal in smaller amounts. I do that. Once again it get cancelled. Now they say my bank doesn't accept it, and I need to withdraw through an e-wallet. I do that. Once again it get cancelled, now they say I need to make a deposit with my e-wallet before withdrawal. I deposit another 20 euros, and make a withdrawal. Once again, cancelled. Now they need screenshot of e-wallet. I send that... cancelled again (forgot the small amount thing) another withdrawal split into 5 smaller parts.

Wait 48 hours.complain that I haven gotten my money, telling them I will report them here and to the malta gaming commission. I then receive mail that they have sent me money. but only 2 out of the 5. This is getting really frustrating, but I will not give up. This is my money and I will write to everyone connected to this company if I have too.

Everything from customerservice is complete crap. I ask a question, and they take forever in answering, then just say. write this and this email bla bla bla...Their cashier page is also crappy layout and almost impossible to deposit and withdraw money.

Dear valued customer, Let us congratulate you on your winnings! We want to assure you that your funds will be paid out according to the Terms & Conditions of our casino. Your withdrawal request was made on the 3rd of January. The next day you received the letter from the Financial Department, where you were asked to split your withdrawal and to pass the verification. After that your account was verified in 24 working hours. We would like to draw the attention to the fact, that your first two withdrawals have been already paid out. The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. So we want to reassure that your future withdrawals will be paid out in the shortest time according to your individual schedule. We are always working on improving our service and try our best so you can have the nicest gaming experience from gaming and the best experience at our casino. We will always be glad to see you at our site! Best regards, Administration of YoYoCasino.

user avatar

Registered here on email offering a freespin bonus on registration, looks like it’s because I’d registered earlier on their partner project BoaBoa.
Well, what I liked right away is that the site is very simple. I am not very good at complex too-much-design sites, so this one is just right for me :)
I won some cash from freespins and already got my cash on my card, worked quickly. Chat support is very good and quick.

Nothing to dislike really. I go for this website. Great.

Yo! Yo! Yo! It's Yoyo Casino, where your money can go a-yo-yo, for better or for worse, but here's one good casino that offers no-wagering free spins without having to pay any deposit fee for them! I like this very much! Other similar casinos would charge a deposit fee for giving no-wagering free spins, of up to about 3.5% of the deposit amount, but there's only one casino that I know of that charges a massive $2 for any deposit under $50, and that casino tops the list for being ridiculous with deposit fees! As for Yoyo Casino, it is amongst those very few casinos that offer such free spins with no fees incurred. Well done Yoyo, and way to go! Hehehe.

I got myself registered when I received their promotional email, offering 15 no-deposit no-wagering free spins on the game Big Bad Wolf, plus a 100% first deposit bonus, and plus 200 free spins, playable in one go, on top of all that! I haven't come across any better offer than this so far, with Spilleren Casino coming close with its previous 100 free spins in one go offer. Most other casinos would give those lousy 20 free spins per day, to be played over several days, and I simply dislike that! For me, it's either all free spins in one go, or give me a big good deposit bonus instead. Playing 20 free spins a day simply irritates me! Hehehe.

I also particularly like that the casino website works well with my slow 2G ISP connection, and navigation between the webpages were quite fast and smooth. I also like the fairly good speed of loading up any games. Not many casinos are like this - even my former number one top favourite casino, Casumo, tends to drag and lag nowadays, needing long waiting times for any webpage to load up, unlike 2 years before, so playing at Yoyo was a ho-ho-ho! Hehehe.

Anyway, not everything is good with Yoyo, as expected. The bonuses and free spins need to be activated separately first from the Bonus Section under 'Profile' - automatically crediting in would be more welcomed, because those bonuses and those free spins are not wager-free, unlike the no-deposit ones, so they could do without needing assistance from the Live Chat host, which is time wasting to me. But, I do admit that the Live Chat service works well enough and fast enough too, so no complains on that, hehehe.

What about the selection of games? Well, again, not everything was good enough for me! There are many game providers in the list, but Play'nGo isn't. I also wanted to play Finn And The Swirly Spin game from NetEnt, but this too was missing from the games list. Argh! Luckily though, my favourite Supe It Up game was available, but when I tried to play it, I couldn't! Not with real money that is, and not until I was playing with bonus money. Another argh! Anyway, I played on other games first, King Tusk from Microgaming for one, but found the game not good enough for me. After losing my deposit money, I immediately played Supe It Up, but the game wasn't playing well either, so I lost everything in the end.

Finally, with nothing left in my balance, I then turned to the 200 free spins on Pragmatic Play's Wolf Gold game. The game played quite well - it gave me a $25 win, but I then lost it all to those suped up cars, hahaha. Ah well, not my lucky day I guess, but I certainly had a great time playing at Yoyo Casino. Way to go Yoyo! You can expect me to be back when I have no where else to go! Hehehe.

They have really really bad live support. They have no automatic system for bonuses if they offer some bonuses or freespins you must write and wait on live chat to get your bonuses every time. And they may misinform (!) about bonuses.
They may say you have 100% bonus with your deposit but 5 minutes later on the same chat page they say you cant use 100% bonus.
All players should know what they experience in that casino.

Dear valued Customer, Thank you for taking your time to write the feedback. Your helpful comments are much appreciated, and your feedback will help us to improve our service. We are glad to inform you, that our Casino’s Bonus Program has been updated, so you, as well as all the other players on our Project, can enjoy even more exclusive bonus offers. We will definitely check on your chat history to make sure that our Operators give you the updated and correct information every time. We would like to offer you a special gift for the inconvenience caused, please write us in Live Chat to find out about special gifts and offers available to you. Sincerely yours, Administration

user avatar

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