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YoyoCasino - YoYoCasino delay payment 4464e

RESOLVED

Complaint Info

Disputed casino

YoyoCasino

Amount

€ 4464

Posted on June 3, 2022

Hey. This delay is already starting to be ridiculous. On May 10, 2022, I won € 4464 from this casino.

The casino has a withdrawal limit of 500e during 24h. I immediately put on the first 500e. I received it in a bank account within a day. After that, I put a new request for the 500e. Several days passed and the casino asked for documents. I responded to the documents immediately. It took several more days for the casino to ask for even more documents. I responded again to the new documents immediately.

Then several days have passed again and I still haven't received the money but the casino hasn't asked for anything more either.

Under normal circumstances, I would have already had to withdraw my entire balance once I get a 500e withdrawal every 24 hours, but now this has been delayed so much that it would take several more weeks to withdraw more money into my bank account from the casino.

I require the casino to make a manual balance payment due in full due to this delay. I think it's fair?

Posted on June 3, 2022

Dear Client,

Thank you for reaching out to us.

Please be informed that in accordance with the Terms and Conditions the withdrawal requests may be subject to checks which may lead to a delay in the timing of the withdrawal itself. In this case, the verification of the account was required before we could proceed with the payments.

We thereby confirm that we received all the requested documentation today and it was respectively checked. The account verification was completed. The first withdrawal was processed from our side. The next one is planned to be processed soon.

The maximum withdrawal limits per transaction / 24 hours /month are determined by the account level of each customer and is set automatically. You can be sure that we are doing our best to make the process as convenient as possible for you.

Should you have any questions, we remain at your disposal for any further information you may require.

Sincerely,
YoYo Casino

Posted on June 6, 2022

Thanks for this. I confirm that I got my first withdraw and immediately did a new one last Friday. This is still unfinished...
I understand the 24h / day limit but I don't think that even if the account is verified it still takes several days to accept the withdrawal.

Posted on June 9, 2022

Dear Player,

Thank you for getting back to us.

We will do our best to arrange the withdrawal process for you in the most efficient way. As we informed you via email, the request you made on Friday and the next one after that were finalised. We are constantly monitoring your requests to make sure that the payments are processed with priority.

Please feel free to contact us at any time if you need any further information.

With best regards,
YoYo Casino

AskGamblers
Posted on June 13, 2022

Dear @tumppituoppi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.