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YoyoCasino - Delaying payments

RESOLVED
Complaint Info
Disputed casino YoyoCasino
Reason Delayed payment
Amount € 1000
n1337 Finland
Posted on October 7, 2019

So, i registered to this site and made few deposits via trustly. I won around 1000€ and made withdrawal of 1000€. Then i was informed i can only make withdrawals of 500€ each. After that i waited 3 days to them accept my withdrawal request, which they cancelled because i didnt withdraw with trustly but via bank transfer. So i made new withdrawal request using trustly this time and waited another 3 days. And they cancelled the withdrawals again reason being that i should withdraw using trustly (Which is what i did).

Now when i try to make withdrawal request it gives me error saying "automatic withdraw not allowed" and when i tried to contact support with this they said its financial teams problem and i should ask from them (Which will take another 3 days to resolve).

So now the money is just sitting on my account and i have to probably wait another 3 days to them resolve my problem which i have not had in any other casino ever. And after that probably 3 days to them process my withdrawal request which probably will be cancelled due to some sort of excuse again.

Please help me

Posted on October 7, 2019

Dear Niko,

First of all, let us congratulate you on your winnings on our website!

After investigating your case, we can see that you have faced some technical difficulties while requesting your withdrawals, and we apologise for any inconvenience it might have caused you.
We are happy to inform you, that all your withdrawals have been successfully processed via fast withdrawal option.

We sincerely hope that you decide to continue to play on our website and would like to offer you a bonus, as a goodwill gesture, that you can receive by simply contacting our support team!

Warm regards,
YoyoCasino.com

AskGamblers
Posted on October 7, 2019

Dear @n1337,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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