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YoyoCasino - Blocking my account but won't say why

RESOLVED
Complaint Info
Disputed casino YoyoCasino
Reason Declined payment
hytyrica22 Belarus
Posted on October 11, 2019

Good afternoon ,casino yoyo blocked account and wrote off the win for no reason,I registered at the casino through your forum since the rating was good but after winning casino does not want to pay money.amount of claim 140 euro.chat operator cannot answer why my account was blocked I hope the representative of the casino will give an answer on your forum.all documents were sent I don’t understand why the casino is blocked my account I hope your forum will help to understand this situation

Posted on October 12, 2019

Dear Svetlana,

We would like to kindly inform you, that your account has been checked by our Security Department as recognized as a duplicate.
Due to this, based on the General Terms and Conditions of our website, your account has been closed.

We hope this clarifies the situation.

Best regards,
Yoyocasino.com

AskGamblers
Posted on October 12, 2019

Dear YoyoCasino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­[email protected]­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

hytyrica22 Belarus
Posted on October 13, 2019

Good afternoon Askgamblers
I registered in another their casino such as(zet casino,buran casino,malina casino,boaboa casino)it's all their network but the rules do not prohibit registration at all casinos maybe they saw that I registered at their other casinos and made such conclusions.
Respected Askgamblers when they give you evidence Look here please what exactly in YoYo casino I have a duplicate account

Posted on October 15, 2019

Dear Askgamblers,

We have sent you an email, providing the evidence and the explanation of the situation that has occurred.

Best regards,
YoyoCasino Team

AskGamblers
Posted on October 16, 2019

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of YoyoCasino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #3.3

3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one P address. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts: In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. YoYoCasino reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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