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Win Trillions Casino

Player Rating 7 Reviews
5.8/10
7 Reviews
Complaint Response 5 Complaints
3 days avg. 5 Complaints
What we like
  • Contains over 240 slots and casino games from Playtech
  • 24/7 support via live chat, international phone, or email
  • Secured with SSL encryption
  • Proven fair by independent audits, with visible payout percentages
What we don’t like
  • Unavailable to residents of the United States and its territories, Afghanistan, Alderney, Bulgaria, China, Cuba, Cyprus, Denmark, Estonia, Finland, France and its territories, Hong Kong, Iran, Iraq, Israel, Italy, Libya, Macau, Netherlands Antilles, the Philippines, Serbia, Seychelles, Spain, Sudan, Syria, or Turkey
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Win Trillions Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.wintrillionscasino.com
Licences
Alderney Gambling Control Commission
Affiliate Program
Languages
English, Spanish
Casino Type
Download, Instant Play

WinTrillions Casino is the official online casino of WinTrillions, a company well-known for its online lotteries. It uses the Playtech software platform, which offers more than 240 different slots and other kinds of casino games in either a downloadable or instant-play casino lobby. The casino holds a license from the jurisdiction of Alderney.

Restricted Countries

WinTrillions Casino does not currently accept players from the United States and its territories, Afghanistan, Alderney, Bulgaria, China, Cuba, Cyprus, Denmark, Estonia, Finland, France and its territories, Hong Kong, Iran, Iraq, Israel, Italy, Libya, Macau, Netherlands Antilles, the Philippines, Serbia, Seychelles, Spain, Sudan, Syria, or Turkey. 

Security and Fairness

WinTrillions Casino spells out, in plain language, what it does to protect players in its FAQ section. Whenever you need to provide sensitive information to the casino, like banking information or personal data, the network encrypts it by using SSL technology. This makes the data unreadable as it goes through the Internet. In addition, WinTrillions Casino complies fully with the Alderney Data Protection Act.

Playtech is one of the oldest and most trusted software platforms in the online gambling industry. As such, it’s no surprise that independent auditors continue to find that it is a fair platform. The most recent audit report, complete with the latest payout percentages, is available on the WinTrillions website.

StallCation

Complaints

Read the complaints other players have left for Win Trillions Casino. Learn more about complaints.

Show all complaints
WinTrillions Casino - Refusing to give bonuses as promised
hello, everybody, yesterday i decided to play in the casino(20/01/2015), made an account and deposited 10 euros, after asking a few questions to the live chat agent(also told him to credit the code 30fsndep before making the deposit which he actually agreed crediting). Well after joining the casino, i asked the agent if everything was okay, he replied everything was just fine so i deposited, and received the 100% welcome bonus. (this welcome bonus had also the 50% in case of a loss). So i played the slots and after a few minutes later i lost. I contacted the live support agent to credit the 50% refund and also the 30 free spins which i had already told him to credit before depositing. He told me that he forwarded my request and it would take a few minutes for the bonuses to get into my account. Well after a couple hours later i contacted him again, and he told me that it would take up to 24 hours for them to get in. Well today i contacted the live support agent and ensured me that today the bonuses are getting into my account, all thing that was left was the authorization of my account(which is kind of odd, because in the beginning i i asked the live agent before i deposit if everything was okay with my account and he told me that it was just fine), well nothing happened , recontacted them, told me the same thing, and the 24 hours had passed. I like when a casino is strict with what t claims, you said 24 hours, you didn't do it, you told me that the departments for today are closed, well, then you shouldn't let me deposit instead of misleading your words. After my deposit i downloaded the casino version which that gives me 10 euro bonus. Well imagine, i didn't get that either. Either you give me the bonuses, or you refunding my money, and that's the end of the story. I like serious casinos, i thought i was dealing with one.
staus Resolved
WinTrillions Casino - Won't pay me $7,000
First of all, I fulfilled all terms and conditions in full and have only played slots and never played pokers, baccarat, roulette, or any sorts of table games. I joined this online casino as I could see this casino was relatively high rated in Askgamblers and I thought there wouldn't be any problems enjoying it. I will explain in detail in accordance with timeline. 24th April - signed up, deposited $100 and play with $200 (i.e. $100 bonus) 25th April - I won approximately $12,000 and finished wagering required in full. 25th April - requested withdrawal of $10,000 (maximum withdrawal limit per month). 26th April - received an email stating that I was required to provide national ID, Passport, or Driver's license, coupled with a recent bank statement clearly showing my name and the address. 26th April - received another email stating that my account has been temporarily blocked due to security reasons and best practice of routine payment verification checks. 26th April - I emailed them with attachments including driver's license, a copy of credit card (front and back), and a recent bank statement. 26th April - received an email regarding another ID which I needed to provide. No reason was given but needed another ID which was different from the one I already provided (Driver's license). 26th April - I emailed them straight away with another ID which was valid passport. 27th April - received an email that they were carrying various investigation to resolve my account restrictions and in order to process, I needed to provide notarized copy of ID (front and back), notarized copy of utility bill, and notarized copy of bank statement. 28th April - received another email stating as following: "we have recently received a communication from our software provider informing that they are investigating an incident taking place on 24th April, which affected a number of players. We have been advised to temporarily block all accounts under investigation, and unfortunately your account among the ones reported." 30th April - received an email saying that My pending withdrawal were all reversed due to pending verification of my account. 30th April - received another email stating that my account restrictions were released and available for use but there were still restrictions on withdrawal due to pending withdrawal. 2nd May - I sent all necessary documents required by Wintrillions Casino via DHL courier at my own expense of $89.90. 2nd May - in the mean time, I sent them an email to inform them I have sent a package including all necessary documents with a tracking number to chase them conveniently. 5th May - received an email stating that they would update me as soon as they receive the article I sent through DHL. 5th May to 25th May - I sent 3 email every week asking about the status of my notarized copies of documents and received responses basically saying they would update me. Also in the mean time, I have played casinos with my previous winning as the pending withdrawal was revered and came back to my account on 30th April mentioned above. My balance was become $7,000 and I decided to stop playing it. 25th May - received an email saying that they received my parcel and they were under review process by relevant department. 2nd June - received an email requiring a certified document covering my front and back copies of Credit Card that has been used at deposit. 2nd June - I was a bit frustrated as it was not mentioned on initial email requiring notarized documents to be provided. I sent them an email to clarify whether I could provide them via email instead of sending via DHL an original notarized copies of my document. 3rd June - As no reply received from their end, I decided to send my documents through DHL again at my own expense. 4th June - I sent them an email saying that I sent another package with just a piece of paper clearly show my credit card certified copies. 6th June - received an email named "withdraw processed" stating that my pending withdraw of $100 was processed. At the same time, my account has been blocked and unable to get access. 6th June - I sent them an email to ask about what actually happened to my account as I had no idea why $100 was processed even though I did not request any withdrawals at all due to pending verifications. 7th June - received a reply from them as following: "Further to completing our security scrutiny on your account, it has come to our attention that this account is in direct relation with other casino accounts in our gaming platform which have been blocked for issues relating to bonus abuse, or otherwise committed identity or financial fraud. Therefore, this account is now terminated and shall remain blocked. Wintrillions Casino is a regulated company and has a very strong policy regarding payment fraud, identity theft, and bonus abuse. Therefore we have a number of procedures in place to tackle such activities, at heart with the best interest of both, our site and our members. Please note that in the event we continue to observe further attempts to abuse our system we will do everything in hand to pursue the person responsible for this offence and we will report to the relevant legal authorities providing all necessary information as required. We have issued a payment today in order to return the amounts you deposited back to the originating payment account." One word I can say for now: Speechless. The person I mainly contact with is Enzo Gaiero (Guest Service Agent) and I have kept all conversations via email. I hope Askgamlers would be able to assist with my current problem.
staus Resolved
WinTrillions Casino Refused To Pay Out
On June 3rd I registered with wintrillions casino and decided to play some slots, I completed all the forms as usual and entered in every detail correctly, I deposited a total of £100 on my debit card and won a total of £275. I decided to withdraw, a couple of days later I receive this email: Dear Martin, This is IvanP from WinTrillions Casino Transactions department. This email is in reference to your Casino account with username “martydavies”. Further to completing our security scrutiny on your account, it has come to our attention that this account is in direct relation with other casino accounts in our gaming platform which have been blocked for issues relating to bonus abuse, or otherwise committed identity or financial fraud. Therefore, this account is now terminated and shall remain blocked. Wintrillions Casino is a regulated company and has a very strong policy regarding payment fraud, identity theft, and bonus abuse. Therefore we have a number of procedures in place to tackle such activities, at heart with the best interest of both, our site and our members. Please note that in the event we continue to observe further attempts to abuse our system we will do everything in hand to pursue the person responsible for this offence and we will report to the relevant legal authorities providing all necessary information as required. We have issued a payment today in order to return the amounts you deposited back to the originating payment account. Kind Regards To me as a regular online casino user, this is such an obvious way of getting out of paying. It's disgusting the way that some casinos are fine taking your money and then use methods such as this to stop paying the customer! I would like this resolved please
staus Resolved
£100
WinTrillions Casino - Won`t Pay €5400

I fulfilled the terms and condition in full. I played slots only 100 a spin and 12 a spin.

Terms and condition allow Autoplay


Terms and condition doesn`t indicate any max bet limit, max cashout or anything like how I played. Moreover the terms and condition are much more liberal than how I played.

Terms and condition allow up to 75% cover of the Roulette to count towards the wagering requirement while I played 100 and 12 a spin in slots much more risky.

All terms were fulfilled but they still refuse to pay

I checked the terms and condition at Wintrillions and also complaint history in google .

The terms and condition were liberal. There was no max bet limit and no specific term that indicate what is considered abusive only general words like low risk...

I could also find in their terms that almost all games are allowed if not all of games including Roulette

*Roulette bets will contribute towards 10% of the wagering requirements for all spins where less than 75% of the table is covered. If more than 75% of the table is covered these bets will contribute 0% towards the wagering requirements.

Even 50% cover in roulette is low risk and it is allowed, I played much more risky being informed my winnings are confiscated

I made a deposit of 300 and got a welcome bonus of 600.

I placed 100 a spin in slots and after I won big I changed the slots machine and bet 12 per spin.

I had no idea this will considered by them low risk bet. It is far from being low risk comparing to what their own terms indicate.

There was no term saying you can't reduce the bet from 100 to 12, 100 in slots is definitely high risk and 12 is also risky when you have to wager so much in order to withdraw.

I reached 5400 EUR cashout and received this email

Dear Yuxing,

This is Paula, from WinTrillions Casino Customer Services department. This email is in reference to your casino account with username Yuxing88.

Further to reviewing the recent gaming activity in your account, it has become apparent that you have used low risk tactics in order to complete the wagering requirements of a deposit bonus that was honored to you in good faith. Please note that, as stated in our bonus terms and conditions, our bonuses are awarded with a view to enhance the enjoyment of our games, and therefore certain types of wagering tactics such as using minimal risk wagering, are not allowed for contributing towards the completion of the bonus requirements. It is also mentioned that we do reserve the right to govern how bonus moneys are used before a payout is authorized, and that any players deemed to be using minimal risk tactics may have their bonuses and winnings forfeited as a result.

Our investigation shows that there is evidence of a noticeable change in your betting patterns and your game selection upon a winning round, which greatly lowered your probability of either winning or losing, also setting the game to auto-play until the wagering requirements were met. Hence, unfortunately, on this occasion we have had no alternative but abiding to the aforementioned terms and close your account with us after removing all bonus moneys and their subsequent winnings.

Please be informed that you will receive a full refund for the total amount you deposited into your account of €300, using the Neteller details registered.

Kind Regards,

Paula < surname removed >


Customer Service Agent

Please your help

Thank you

staus Resolved
0

Complaint Statistics

Resolved 5
Avg. Amount $ 31
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
5.8/10 7 reviews

Top reviews from our players

WinTrillions is a casino I joined a few months ago for the same reason I joined hundreds of other casinos from the online industry. The choice of software and their no deposit bonus offer.

This casino uses Playtech software which is my favorite. I fell in love with these games from the second I saw them and I still enjoy playing them whenever I have enough money to make a deposit. As for their no deposit bonus offer it is very poor only a 5$ no deposit bonus, but still that’s the same offer I got from Omni, Euromax Play casino and Fly. I decided to make an account here and have a go at the bonus. I was surprised when I made an account and the bonus wasn’t added to my account.

I decided to contact live chat support and to my surprise the operator was instantly online. Usually in Playtech casinos you have to wait for some time to get to talk to someone. Anyway I was informed that I wasn’t eligible for the no deposit bonus because I made an account in euros not in dollars. In order to play in euros and get the no deposit my country had to be a member of the European Nation. I had no idea that politics were involved in this casino. The operator told me that he could close my account so that I can open a new one in dollars and then I would be eligible for the no deposit bonus. I agreed and registered another account so this time the bonus was credited automatically.

This really seemed like a hassle which was unnecessary. I lost the bonus in a matter of minutes I think on Safari Heat. I took a look at the deposit bonus offers and they had the standard 100% match deposit bonus, nothing extra. Then I saw a number of complaints here and I have to say I got a little suspicious and decided not to make a deposit in this casino. In my opinion there are other more safer casinos to play in.

Hi Hajnrih, I'm an Affiliate Manager at Wintrillions Casino, apologies for the confusion and inconvenience you experienced at our Casino. Please send me your email address so I can bring up your account details and get our CS to contact you. Many Thanks Shane

user avatar

They are running a free spins promotion, 30 free spins no deposit required and I thought that it is a great opportunity to test the casino before making a deposit! So I registered my account and took advantage of the 30 free spins that was awarded to Iron Man 2 slot! The bad part about this promotion is that the wagering requirements are huge in my opinion, 99 x and obviously I didn’t managed to complete them and I lost the 12 euro that I won from the free spins bonus! I wasn’t happy and I decided to take advantage of the 100% welcome bonus up to 200 euro, this time, the wagering requirements were decent, only 30 x deposit + bonus.

With 20 euro in my account balance, I opened gain the Iron Man 2 slot because I wanted to win something at this slot. But the payout rate was as poor as the first time when I played with the free spins! About 10 minutes later, I changed the game, Gladiator is the game that I decided to play because I knew that I will win some money if I will manage to trigger the free spins. It happened 20 minutes later, 10 free spins with 3 x multiplier and extra wild symbol that gave me a decent win of 34 euro!

Overall it was a good experience with a good bonus, I made profit and also I had fun playing Playtech slots! The Playtech games will receive an 8 because they could add more games from different providers! The wide variety of the payment methods including Paysafecard and other methods unknown for me, will receive a 9! Even if the free spins bonus disappointed me, the welcome bonus is decent, a good amount and good wagering requirements, so a 9 from me!

I have nothing bad to say about this casino!

WinTrillions Casino is powered by Playtech software.I must say ,that i never deposit at some playtech casino,before i dont investigate about them a bit,so so far ,many complaints about them,although we must admit ,that most of the complaints I have read ,they are made for not reading casinos Terms ,so by fault of we players and then starts the problems,but also there are many casinos which are rogue so we have to read other members reviews or self experience.

I have found 5 free chip for this casino ,so why not ,give it a try.I sign up and insert the free chip code ,but there was nothing in my account.Right away I have contacted the live support,which they have 10/10,because they have answered right away and were very pleasant and professional.So I got answer from the live support about the free chip that I made mistake ,signing up my account.

The problem was while I was registering I needed to choose the Dollar currency instead the Euro one.So the chat told me that she can delete my account ,so i could open another one with Dollar currency.I asked the chat would be that ok and she confirmed ,that i will not have any problems.So I did open again there account and got the 5$ free chip.I played Hills of Fortune video slot,but the game wasnt giving me nothing,not even one bonus round,neither free spins,well what to expect from 5$ free chip,there is not much you can play.I wasted my free chip and since then i have receiving nice deposit bonuses from them,but still not ready to deposit there,or i might do ,still not sure.Good Luck!

Win Trillions Casino is run by Playtech software. I have been in the online gambling world a long time but I noticed this casino only a few days ago. That’s why I guess this is one of the newer casinos. I am a big fan of Playtech slot games. That’s why the moment I saw this new casino for me I decided to make an account here. First I looked at their welcome bonus offer.

They have 3 match bonuses here. I only focused on the bonus for the first deposit. I didn't pay attention to the rest because I only planned to make one deposit here so I took a closer look at the first bonus. What caught my eye immediately was that the bonus was cashable. Off course I liked that. The wager requirements for this bonus were 35 x deposit + 40 x bonus. I didn't like the wagers very much but it was still acceptable. I feel a big nostalgia about the days when I started online gambling and the wagers were very much smaller than the ones these days.

Another thing I didn't like about this bonus was the minimum deposit which was 25 euros. That’s a bit over my limit and maybe 90% of all my deposits so far have been 20 euros or less. For me gambling is entertainment and a chance to get away from the everyday life. I am not a high roller nor a bonus hunter. I will consider if I will make a deposit here. I decided to find out more about this casino. After I used google search for a while I logged in the casino and decided to test their live chat support. I was pleasantly surprised. Live chat was available and the operator answered instantly. He was also very kind and professional and answered all of my questions in a friendly manner. Their live chat is really good and I will probably make a deposit here very soon.

Wintrillios casino using playtech software, and you can play both instant play version of software, or download games on your personal computer. I played at this casino 3 times, just get everything that i can from welcome package on this casino, which includes 150% on first deposit, and 100% bonuses on second and third deposits. Nothing special, but great new that this bonus is cashable, unlike to many other playtech casinos. I was able to test payout process in this casino only once, and i was able to do this after my second deposit.

I was made 45$ deposit and like i said i was able to get bonus from welcome package of casino. I start playing from cherry love slot, yeah this game where you can see beautiful blonde girl expanding. I was able to have nice run, get feature quickly, and great thing that feature retriggered twice, so i won about x250 total bet, which is not best result for this slot of course, but still very decent hit. After i tried couple of marvel slots, but nothing interesting about what i am want to write, but at least i did not lost much. Next my slot was mr.cashback, i am very rare this slot, but it is some sort of unique slot and also sometimes can pay money. But i get terrible luck, and lost about 100$ with moderate bets. But after this i come in lucky streak, and win nice on all games with expanding scatters - gladiator, rome and glory, thai paradise, capitan treasure pro. In the end of wagering i sit and 270$ and request payout, casino verify my account within 2 days, and withdrawal was paid after 5 days of requesting it.

I rate wintrillions casino with 6 stars, nothing special, but good and honest online casino. Will be good to give this casino ago once again somewhere in future.

I feel like I should submit a review for this casino to warn players in advance about my experience with this casino before playing there. On the 3rd June I registered with wintrillions casino and deposited a total of £100 from my debit card, no bonus of any kind was accepted and all my correct info was entered as I have done so on other websites plenty of times, I then played some slots and increased my balance to £275, I decided to withdraw, a few days past and all seemed fine with my withdrawal, all of a sudden today Fri 6th June I received this email from wintrillions:

Dear Martin,

This is IvanP from WinTrillions Casino Transactions department. This email is in reference to your Casino account with username “martydavies”.
Further to completing our security scrutiny on your account, it has come to our attention that this account is in direct relation with other casino accounts in our gaming platform which have been blocked for issues relating to bonus abuse, or otherwise committed identity or financial fraud. Therefore, this account is now terminated and shall remain blocked.
Wintrillions Casino is a regulated company and has a very strong policy regarding payment fraud, identity theft, and bonus abuse. Therefore we have a number of procedures in place to tackle such activities, at heart with the best interest of both, our site and our members. Please note that in the event we continue to observe further attempts to abuse our system we will do everything in hand to pursue the person responsible for this offence and we will report to the relevant legal authorities providing all necessary information as required.
We have issued a payment today in order to return the amounts you deposited back to the originating payment account.
Kind Regards,

This is absolute nonsense and its so obvious that they have sent this instead of paying me my winnings, I have since submitted a complaint about this on the complaints section of askgamblers.com and am waiting for this to be resolved. I cannot advise strongly enough NOT TO PLAY AT THIS CASINO

If my complaint gets resolved in my favour then I will gladly update this review and edit my comments, but from my experience so far with wintrillions casino do not even bother wasting your time, effort and more importantly your money with this casino.

Good day to all askgamblers.com members. I hope you will enjoy my review of wintrillions casino. First of all, i would like to say that i join this casino about year ago, or few months ago, can not remember correctly and this is not important, but i did not see complaint on askgamblers when making deposits. Now askgamblers run one complaint against this casino, and i am happy that i did not win anything from this guys, and will not get this headache. I hope user will receive his money and everything will be resolved, but such things of course should not happen. Win trillions casino is powered by playtech software and licences on Alderney.

For new members win trillions casino offers to new players 3 welcome bonuses, i mean 3 100 % bonuses on first 3 deposits. This is good offers, also as i am remember bonuses was cashable, and i was happy to get all 3 bonuses with 30 $ deposits, so i spent 90 $ in total for this casino. With first deposit i decide to play only gladiator, you know from my other reviews, i am usually gives out a shot to this slot on playtech casinos. But gladiator this day just kill me without any chances, after this i decide to make second 30 $ deposit , and play only marvel games, but there is always no chances, and last hope with third 30 $ deposit and thai paradise + archer, but this pair of slots also did not work, and i lost.

I am not recommend you to play at wintrillions casino, because i am not happy how they deal with player complaint here, on askgamblers. There is much more better playtech casinos around, and no needed to earn yourself an headache. So this is my suggestion, read complaint here, and if you think it is ok for casino, you can play, but if you not happen, better avoid this place.

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