Ag Awards

WinTrillions Casino - Refusing to give bonuses as promised

Inactive user
Posted on January 22, 2015

hello, everybody, yesterday i decided to play in the casino(20/01/2015), made an account and deposited 10 euros, after asking a few questions to the live chat agent(also told him to credit the code 30fsndep before making the deposit which he actually agreed crediting). Well after joining the casino, i asked the agent if everything was okay, he replied everything was just fine so i deposited, and received the 100% welcome bonus. (this welcome bonus had also the 50% in case of a loss). So i played the slots and after a few minutes later i lost. I contacted the live support agent to credit the 50% refund and also the 30 free spins which i had already told him to credit before depositing. He told me that he forwarded my request and it would take a few minutes for the bonuses to get into my account. Well after a couple hours later i contacted him again, and he told me that it would take up to 24 hours for them to get in. Well today i contacted the live support agent and ensured me that today the bonuses are getting into my account, all thing that was left was the authorization of my account(which is kind of odd, because in the beginning i i asked the live agent before i deposit if everything was okay with my account and he told me that it was just fine), well nothing happened , recontacted them, told me the same thing, and the 24 hours had passed. I like when a casino is strict with what t claims, you said 24 hours, you didn't do it, you told me that the departments for today are closed, well, then you shouldn't let me deposit instead of misleading your words. After my deposit i downloaded the casino version which that gives me 10 euro bonus. Well imagine, i didn't get that either. Either you give me the bonuses, or you refunding my money, and that's the end of the story. I like serious casinos, i thought i was dealing with one.

Inactive user
Posted on January 21, 2015

resolved it..everything is solved

Posted on January 22, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

By subscribing you are certifying that you are over the age of 18.

Sign up for +130 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy