On June 3rd I registered with wintrillions casino and decided to play some slots, I completed all the forms as usual and entered in every detail correctly, I deposited a total of £100 on my debit card and won a total of £275. I decided to withdraw, a couple of days later I receive this email: Dear Martin,
This is IvanP from WinTrillions Casino Transactions department. This email is in reference to your Casino account with username “martydavies”.
Further to completing our security scrutiny on your account, it has come to our attention that this account is in direct relation with other casino accounts in our gaming platform which have been blocked for issues relating to bonus abuse, or otherwise committed identity or financial fraud. Therefore, this account is now terminated and shall remain blocked.
Wintrillions Casino is a regulated company and has a very strong policy regarding payment fraud, identity theft, and bonus abuse. Therefore we have a number of procedures in place to tackle such activities, at heart with the best interest of both, our site and our members. Please note that in the event we continue to observe further attempts to abuse our system we will do everything in hand to pursue the person responsible for this offence and we will report to the relevant legal authorities providing all necessary information as required.
We have issued a payment today in order to return the amounts you deposited back to the originating payment account.
To me as a regular online casino user, this is such an obvious way of getting out of paying. It's disgusting the way that some casinos are fine taking your money and then use methods such as this to stop paying the customer! I would like this resolved please
Red Ping Win Casino