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WinTrillions Casino Refused To Pay Out

Complaint Info
Disputed casino Win Trillions Casino
Reason Declined payment
Amount £ 100
marty_slots United Kingdom Message
Posted on July 23, 2014

On June 3rd I registered with wintrillions casino and decided to play some slots, I completed all the forms as usual and entered in every detail correctly, I deposited a total of £100 on my debit card and won a total of £275. I decided to withdraw, a couple of days later I receive this email: Dear Martin,

This is IvanP from WinTrillions Casino Transactions department. This email is in reference to your Casino account with username “martydavies”.

Further to completing our security scrutiny on your account, it has come to our attention that this account is in direct relation with other casino accounts in our gaming platform which have been blocked for issues relating to bonus abuse, or otherwise committed identity or financial fraud. Therefore, this account is now terminated and shall remain blocked.

Wintrillions Casino is a regulated company and has a very strong policy regarding payment fraud, identity theft, and bonus abuse. Therefore we have a number of procedures in place to tackle such activities, at heart with the best interest of both, our site and our members. Please note that in the event we continue to observe further attempts to abuse our system we will do everything in hand to pursue the person responsible for this offence and we will report to the relevant legal authorities providing all necessary information as required.

We have issued a payment today in order to return the amounts you deposited back to the originating payment account.

Kind Regards

To me as a regular online casino user, this is such an obvious way of getting out of paying. It's disgusting the way that some casinos are fine taking your money and then use methods such as this to stop paying the customer! I would like this resolved please

Posted on June 9, 2014

Dear @marty_slots,
Do you have any update considering a complaint? Thank you.

marty_slots United Kingdom
Posted on June 9, 2014

I have still not received one reply from them after trying multiple attempts via email, it's an absolute joke and awful service, is there any way I can take this further please?

marty_slots United Kingdom Message
Posted on June 9, 2014

I have just checked my bank account and they have given me my £100 back and not paid my winnings! It's an absolute joke, I have not done anything wrong and not violated any T&C's! I also notice another user on here has submitted a complaint about the same casino and has also received the same email as I have! What is going on? I cannot believe this casino is rated number 1 in UK Casinos

Posted on June 9, 2014

Dear Mr Davies,

As stated in our Terms of Use which you accepted upon registration, we do reserve the right to terminate a membership in the event that we suspect that the individual is abusing or attempting to abuse any of our offerings. Please refer to our Casino Terms of Use and our bonuses Terms and Conditions for further details.

Our records show that you have registered other 6 accounts in your name within our gaming platform. All these accounts have a username of ‘martydavies’ using different fonts, and are currently blocked for fraud and/or bonus abuse related issues. Thus, it has been decided to block your account and not to entertain any further business for you in our Casino.

Please, in order to avoid further inconvenience, we kindly request that you refrain from opening further casino accounts with us.

Thank you for your cooperation in this matter.

Kind Regards,

marty_slots United Kingdom
Posted on June 10, 2014

6 other accounts, there is no way I have registered other accounts on your website let alone committed any of the offences you have stated! this is absolute nonsense, this is a blatant way of getting out of paying me my winnings

Posted on June 11, 2014

We got a proof of the casino for multiple accounts for this user, and Submitter got this deposit back. So we considering this complaint closed.

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