I fulfilled the terms and condition in full. I played slots only 100 a spin and 12 a spin.
Terms and condition allow Autoplay
Terms and condition doesn`t indicate any max bet limit, max cashout or anything like how I played. Moreover the terms and condition are much more liberal than how I played.
Terms and condition allow up to 75% cover of the Roulette to count towards the wagering requirement while I played 100 and 12 a spin in slots much more risky.
All terms were fulfilled but they still refuse to pay
I checked the terms and condition at Wintrillions and also complaint history in google .
The terms and condition were liberal. There was no max bet limit and no specific term that indicate what is considered abusive only general words like low risk...
I could also find in their terms that almost all games are allowed if not all of games including Roulette
*Roulette bets will contribute towards 10% of the wagering requirements for all spins where less than 75% of the table is covered. If more than 75% of the table is covered these bets will contribute 0% towards the wagering requirements.
Even 50% cover in roulette is low risk and it is allowed, I played much more risky being informed my winnings are confiscated
I made a deposit of 300 and got a welcome bonus of 600.
I placed 100 a spin in slots and after I won big I changed the slots machine and bet 12 per spin.
I had no idea this will considered by them low risk bet. It is far from being low risk comparing to what their own terms indicate.
There was no term saying you can't reduce the bet from 100 to 12, 100 in slots is definitely high risk and 12 is also risky when you have to wager so much in order to withdraw.
I reached 5400 EUR cashout and received this email
This is Paula, from WinTrillions Casino Customer Services department. This email is in reference to your casino account with username Yuxing88.
Further to reviewing the recent gaming activity in your account, it has become apparent that you have used low risk tactics in order to complete the wagering requirements of a deposit bonus that was honored to you in good faith. Please note that, as stated in our bonus terms and conditions, our bonuses are awarded with a view to enhance the enjoyment of our games, and therefore certain types of wagering tactics such as using minimal risk wagering, are not allowed for contributing towards the completion of the bonus requirements. It is also mentioned that we do reserve the right to govern how bonus moneys are used before a payout is authorized, and that any players deemed to be using minimal risk tactics may have their bonuses and winnings forfeited as a result.
Our investigation shows that there is evidence of a noticeable change in your betting patterns and your game selection upon a winning round, which greatly lowered your probability of either winning or losing, also setting the game to auto-play until the wagering requirements were met. Hence, unfortunately, on this occasion we have had no alternative but abiding to the aforementioned terms and close your account with us after removing all bonus moneys and their subsequent winnings.
Please be informed that you will receive a full refund for the total amount you deposited into your account of €300, using the Neteller details registered.
Paula < surname removed >
Customer Service Agent
Please your help