Ag Awards

WinTrillions Casino - Account and money locked!

Complaint Info
Disputed casino Win Trillions Casino
Reason Refund declined
Posted on August 9, 2014

I did my registration in the casino win trilions site and made several deposits which have been playing and enjoying myself, but on July 29, 2014 I had the Access Denied and the site said that my account was blocked. Understood perfectly that I can not play the casino in question, but I have accumulated a total of 330 euros and received two emails one from Ramona and other Sebastian and the summary of these emails says my account and my money are locked, and the money are mine and not the casino. I do not accept this behavior trilions me win, I found this super wrong position they took. I only want what is mine and nothing else, I ask the askgamblers to help me in this matter, thanks

Posted on August 6, 2014

Dear @heitor.almeida.73,
Any update considering your complaint?

Posted on August 8, 2014

Dear @heitor.almeida.73,
We got an information from the casino that your account is open now. Can you please confirm so we can close this complaint. Thank you.

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