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Winstoria Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 15 reviews
6.9/10
15 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Home to top providers
  • 24/7 support
  • Secure payment options
  • Mobile-friendly site
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winstoria Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://winstoria.com/
Established
2022
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Russian, German, Finnish, Polish, Norwegian, Portuguese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

Winstoria Casino is a cartoon-themed online casino that is home to a large collection of games ranging from video slots and table games, to live dealer rooms. The casino offers these games from a list of popular and upcoming game studios like Play’n GO, NetEnt, Pragmatic Play, Nolimit City, Microgaming, and others. 

The site supports multiple languages and can be reached from most devices which includes the latest smartphones and tablets. Players can also feel secure as the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

When it comes to online gambling laws, they differ from country to country. Unfortunately, this also means that the casino cannot allow everyone to create an account. Some of the countries listed in their terms and conditions include the UK, the USA, Spain, France, Netherlands, and Ukraine. More information can be found under ‘more casino details’. 

Mobile Gaming

Winstoria Casino is also available on the go for members to use through their mobile devices. Most smartphones and tablets are supported by iOS and Android. Players need just one single account to play across multiple platforms so everything stays in one place. 

Security and Fairness

There are no issues with security as the casino uses high levels of encryption and firewall technology. This means personal information will always be secure. The casino also uses a random number generator to determine the game results so that they are random and unbiased. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Winstoria Casino. Learn more about complaints.

Show all complaints
Winstoria Casino - Delayed payment and no communication from the casino financial department

I registered on the Winstoria Casino on 15th of January. I deposited 300€ and got their welcoming offer bonus with that. I won in the end 5 186,50 € after completing the wagering requirements. I also made sure to play games which are not forbidden in their bonus rules and used the max bet according to their casino rules also. Made the withdraw requests on the same day as well.

I completed their KYC process on their site, which utilized sumsub as their KYC service, and sumsub says my documents are verified and verification is complete on Winstoria Casino's site on sumsub's service. Still their Winstoria's site says it is under process.

After this the casino required me to provide additional documents via email to prove my identity, which I did also, but got no response after providing these documents. After this the casino reserved the right to check my game history and play through the game provider, which they stated can take up to 3-14 business days. I waited this period. After this their financial department ([email protected]), hasn't emailed me or answered me.

Throughout this process I have tried to contact the financial department, and been multiple times in communication with the support team of Winstoria Casino. Support team always says, that only financial department can answer me or move on with the process, but they are not communicating their timetables or giving me any answers what so ever.

For over a month now they haven't paid me a single euro of my winnings, despite me completing their requirements and providing them all the needed documents.

I have provided the emails as attachments of proof.

staus Resolved
€5186.5
Winstoria Casino - Cashout Getting Stalled

Hi all.

I've decided to open this complaint after many tries of reaching the casino without success.

I've opened an account and played here recently. Did all my deposits using BTC and was having a great time. Was able to hit an awesome win on Tombstone RIP (2722X - link to win here https://replay.nolimitcity.com/show/gezimopoune) - all of the money was used without bonus.

After a while, when reaching 1200€, I've decided to cashout.

Did the verification process and my account was verified. Eventually, they even asked for a selfie with me and the casino in the background and I've also sent this.

I had 3 cashout requests of 400€ each as they only accept 400€ per day cashouts:

- 400€ on 8th of March

- 400€ on 8th of March

- 400€ on 9th of March

On the 10th of March I receive an email saying that my gaming session was on review and this check would take between 3 and 14 business days. In 9 years in the area I was never presented with such message. It's not like I've hit a million euros... on NoLimitCity games the volatility is quite high and it is kind of normal to have these types of hits. I even had higher hits in the past on other casinos and never heard about this "session review process".

Meanwhile I've been trying to reach the casino for a few weeks to ask how much longer will I need to wait until all of this is solved. So far already sent 3 emails without a single response.

For this reason I'm opening this complaint. I think I'm just being stalled on getting my cashouts... Maybe they want me to eventually cancel the winnings so I can lose them (we all know a lot of casinos do this on purpose).

@AskGamblers let me know if you need any files, evidence or what so ever.

staus Resolved
€1200

Complaint Statistics

Resolved 7
Avg. Amount $ 1,188
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
6.9/10 15 reviews

Top reviews from our players

Good Winstoria Casino is also available on the go for members to use through their mobile devices. Most smartphones and tablets are supported by iOS and Android. Players need just one single account to play across multiple platforms so everything stays in one place.

I have been registered in this casino for about a year, I made a couple of deposits, the slots played well, although I didn’t manage to withdraw. I like the design, a lot of slots and providers, as well as bonuses, including birthday ones.

From what I don’t like, this is a long withdrawal of funds, which is why I didn’t manage to withdraw, because I canceled the withdrawal and lost. Otherwise, support helps in a matter of minutes.

Dear Brutto777, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

The design is okay, the game selection (without bonus) is also ok. However, the casino cheats on its customers as it does not list all slots in the terms and conditions that can be played with bonus credit. So I can't think of anything positive.

If you claim a bonus, almost all known slots from the big providers are blocked. That would be ok if these games were listed in the (bonus) terms and conditions. But they are not. Practically all slots from Hacksaw and PsuhGaming are blocked, Pragmatic ~50%.
I wonder why you should play here. Only unknown providers / slots can be used with a bonus and the RTP are far too bad for raw deposits.
Therefore: do not pay here. This casino's withdrawal problems should put even the last player off!

Dear Tillykke, Thank you for sharing your gaming experience at our casino. We would like to draw your attention to the fact that our casino has a huge number of game providers. Also, our casino offers a wide range of bonuses on each deposit, and each player can choose a bonus to his taste when making a deposit. Wagering bonus at our casino does not cause any difficulties to players. Most of the slots from popular providers are available for wagering bonuses. As we can see you successfully wagering your bonus in slots from popular providers: Nolimit city, PragmaticPlay, Push gaming, Relax, Thunderkick. Unfortunately, your accusations regarding the wagering bonus are not true. Also, please note that none of our casino staff can not influence the course of your games or RTP provider. All game results are generated strictly on the game developer side. All game providers in our casino are from official developers only, which proves the fairness of our casino to the players. Both account verification and withdrawal do not take long for our players. Each request for withdrawal is processed by our casino financial department strictly according to the established rules. You're saying that our casino does not withdraw funds, but you haven't even tried to pass the verification at our casino. To summarize, your review of our casino, we report that the majority of your review is not truthful and does not represent the reality of our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good casino all around and has fair payouts. Fast deposits and good bonuses. All the gameplay is fast loading and hardly any lag. Highly recommended this casino for anybody.

Dear AQUAHORSE, Thank you for such a positive review of our casino. Our team is happy to hear that you have enjoyed our casino. Please note that the bonuses in our casino are absolutely not sticky and do not bind to anything! We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Clarity.
Great selection of games.
Interesting promotions.
No deposit bonus to start.

The casino is worth recommending, the game is good, the games are not changed in any way, which sometimes happens when cheating with overclocking the games. Quite a lot of withdrawal options.

Incoming advertising inaccurate with the fact.
High wagering requirement for the bonus.
FAQ section in English only.

Generally a lot of ads, I think too many. Apart from that, there are no glaring disadvantages, I hardly noticed while playing. Cool website recommendable.

Dear KRISS22, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. So that the menu of any section was convenient for everyone and the player did not have any difficulties. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I play at the Winstoria Casino for a few weeks now and I really enjoy the massive selection of slots there. There're a lot of bonus offers and the support is always kind

In my opinion, the bonus terms are a little too high (bonus amount ×50 for payout) and it should be easier to get coins for the shop. All in all, it's fine how it is.

Dear CINQTROIS, Our casino offers a wide selection of games. Daily new games are added to our casino. Please note that there are many different promotions in our casino. In our casino, each consumer will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I'm just starting my adventure with Winstoria casino, but I can already see that it is going to be really good! Clear, easy-to-use website, a large selection among suppliers and therefore a lot of good games. A big plus is the large selection of deposit methods.

I don't know for this moment :) I hope there will be as few reservations as possible. I will write more after a long game. apparently the waiting time for a payout is long

Dear STRAMA, Thank you for sharing your gaming experience at our casino. Please note that there are many different promotions in our casino. In our casino, each consumer will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you

user avatar

Winstoria casino is a newly opened online casino that was established in 2022 and has been reputabled among slot enthusiasts for quite some time. The casino is owned by Altacore N.V. and it is licensed by the government of Curacao. The website seems to be flawless without any lagging whatsoever, with beautiful light colors like white and yellow surrounding the whole area. Besides the fact that Winstoria casino offers a massive selection of slot providers it also offers a live casino for all live games enthusiasts.

After I signed up at Winstoria casino I decided to verify my account by having all my docs approved and I can surely say it did not take long enough to have my account fully verified. From my personal experience, it took around 2 hours for the verification procedure to be fully completed.

In regards to the bonuses, Winstoria casino offers an exceptional welcome bonus package for the first three deposits that await for the new players to grab them. Besides that, the casino offers a weekly cashback bonus and also a daily bonus promo. If you are a loyal player at Winstoria casino you can enter the VIP program and grab many more privileges as well as exchange your points that were accumulated by playing your favorite slots for free spins and cash.

I liked Winstoria casino a lot and I will definitely be playing here for a while. I am looking forward to new promos that are on their way.

Well to be honest I did not find any negative to say about Winstoria casino. I had a very pleasant time and I am looking forward to being one of the lucky players to withdraw.
Until now I have not made any withdrawals so, to be honest, this is the only thing I am waiting to happen.

Dear KAYENNE23, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Casino has a lot of offers almost everyday, non sticky so you if you get lucky you can withdrawal you money on 2 days.
Also has a big variety of games and allows VPN.

This casino has zero support, automated answers and never really offers customer support. If you have a big win, probably they will stall the withdraw and you have to make probably a complaint here.
Your deposits are never really safe cause sometimes maybe they never happened to credit to you, so take care.
A good casino if you play like 20 euro, not more.
Also except zero customer service they don't even offer something for customer service. I wouldn't recommend it.

Dear SLOTIS123, Thank you for sharing your gaming experience at our casino. We have checked your feedback. Unfortunately, we can not agree with the description you provided. 1) Our casino live chat is available 24/7. Each player is given detailed answers to all questions. With each of your appeals, you are given a detailed answer. 2) You have repeatedly received for each of your deposit bonuses and freespins. You have also been awarded bonuses on individual offers, as well as no-deposit bonuses. You have used each of the offers successfully. 3) You have repeatedly applied for withdrawal from our casino, and the financial department successfully processed each of your applications for withdrawal. 4) Regarding the single deposit, which did not come to your gaming account, the information was described to you. The error was on the side of the processing center. The error has been corrected and your deposit has been successfully added to your game account. If you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]. We are always happy to help you.

user avatar

Winstoria is one of the newest added casinos on AskGamblers and I discovered them just a few days ago.
I hadn't heard of them before and as always, I was interested to see what they have to offer.

Played on this casino and I'm not suggesting it. My problem was that it took 3-4 hours and like 50 photos to verify my account. Also I withdraw and they say 0-24h pending and 0-24h withdraw it took them like 16h and still my withdrawal was pending.

Dear REUCIKA, Thank you for sharing your gaming experience at our casino. According to our data, you haven't even tried to pass the automatic verification at our casino. Also, you have not applied for a withdrawal and did not deposit the game account. All requests for withdrawal in our casino are processed strictly by the rules, and automatic verification does not take more than 10-15 minutes. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

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