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VIPSpel Casino

1
CasinoRank
6.9
Player rating 7 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Instant-play interface
  • Live chat available
  • Extensive range of online slots
  • Mobile friendly
  • Live casino games available
  • Secured with SSL encryption
  • Games tested by iTech Labs
What we don’t like
  • A large number of restricted countries
  • Live chat not available 24/7
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Finnish, Spanish

Established

2014

Licences

Curacao Gaming Control Board

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, Visa, Neosurf, Skrill, Zimpler, ecoVoucher, Flexepin, AstroPay Card, AstroPay Direct, EPS, Interac, Paysafecard

Currencies

Australian dollars, Canadian dollars, Euros, Norwegian kroner, New Zealand dollars, US dollars

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Payz, Skrill, Interac

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 3-10 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 0-72 hours

Withdrawal Limit

EUR 10,000 per month

Software

Games Global, NetEnt, iSoftBet, Playson, Endorphina, Pragmatic Play, Mr. Slotty, 1x2Games, Betconstruct, BetGames, Betsoft

RTP

Publicly audited

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

VIPSpel Casino is an online casino powered by some of the most popular software providers including NetEnt, Microgaming, Endorphina, and iSoftBet. All casino members can enjoy many of these games both on desktop and compatible mobile devices. VIPSpel Casino is available in English and Swedish, and is licensed and regulated by the laws of Curacao.

Restricted Countries

Due to legal regulations, VIPSpel Casino games are not available to players from France, Latvia, The Kingdom of the Netherlands (Netherlands, Curacao, Aruba, Bonaire, Saba, Statia and St Martin), Singapore, the United Kingdom, and the United States. Due to diversity of software providers operating at VIPSpel Casino, some of the game directories might not be available to additional countries, which can be found in the casino’s Terms and Conditions section.

Virtual Games

VIPSpel Casino is a home to a number of online slots running on the NetEnt, Microgaming, iSoftBet, and various other software platforms. Players will be able to find hit titles like Dracula Slot, Game of Thrones slot, Twin Spin slot, and many more. Other popular slots include Gonzo’s Quest slot, Magic of Oz slot, and Mr. Monkey slot.

Table game fans will be able to choose from a large variety of table games such as roulette, baccarat, and blackjack. These alternatives include Roulette Pro, Spanish Blackjack, VIP Baccarat, Roulette PRO, and many more.

In addition, there’s a selection of video poker games like Oasis Poker, Russian Poker, Pai Gow Poker, and Casino Holdem.

Live Games

Those who prefer an actual interaction with a real casino dealer are welcome to try live casino. Here you may find different variants of Live Roulette, Live Blackjack, Live Baccarat, and poker.

Mobile Gaming

Memebrs of VIPSpel Casino can play many of their favorite online slots and casino games on the go. All players have to do is open up the casino’s website on their mobile devices in order to get started.

Support

Players can find a helpful FAQ section for useful information regarding their online gambling issues. What’s more, there’s a Live support option through which players can contact the casino customer support if they have any trouble managing their accounts. The customer support team is ready to assist between 08:00 and 17:00 CET, from Monday to Friday. Members also have the option of sending an email to the support representatives who will reply within 24 hours.

Security and Fairness

VIPSpel Casino use a 256-bit SSL encryption, to ensure the security and privacy of their users’ data. The casino keep all the information confidential, therefore players can rest assured their private information will never be shared to third parties.

All games are tested by iTech Labs, an independent tester of gaming and wagering devices, to ensure that the games are fair and operate correctly.

Player Reviews

6.9
7 reviews
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Player rating
Blackjax
3 years ago
6

I signed up on VIP Spel casino after a successful session at My Win24 casino and wanted to try out other Highweb Ventures casino. The casino is authorized and licensed by the Government of Curacao. The entire site is covered in shades of blue and every tab is clearly visible with all details. All the important details like Casino games list, Banking, offers, Terms conditions, tournament and other info are just away from the click of a button. You can choose to sign up at the casino from seven currencies that include Eur, USD, NZD, CAD and others. If you are not happy with your currency you can always contact live chat close your account and request for new account with a currency of your choice. The casino allows you to deposit and withdraw from more than 10 methods that includes carious E wallets, vouchers, bank transfers and credit or debit cards. The minimum deposit at the casino is $10 and minimum cash out is $25.

The casino was launched in 2016 and only had around 30 slot providers but it has moved ahead with time and now they have more than 50 providers. Some of the major providers the casino has are BTG, Push gaming, Pragmatic play, Elk, Thunderkick, Netent, Relax gaming, Quickspin, Isoftbet, BTG, Microgaming and many more. The casino has a promotion offer that runs across three deposits and gives you $1300in bonuses. The first two deposits are a 100% up to $300 and a third deposit of 70% up to 700. Apart from this you also get reload offers, free spins offer and other weekly races. The wager conditions for first deposit bonus are 35 times the bonus and deposit and need to be cleared in 72 hours with a maximum bet allowed of $3. The bonus games are filtered with bonus tag so you should not worry about keeping track of which games to play. The casino allows bonuses to be claimed with a deposit for as low as $10.

The casino has a very helpful support staff and a live chat which is available from 5 AM to 9 PM UTC. Documents are verified in under 24 hours after uploading. So far, I made two deposits and could not get a cash out even once. But Highweb casinos generally process cash out for amount up to $300 in under 10 minutes if you are verified. I really like the casino and the terms and conditions are reasonable in some departments.

Maximum cash out policy for deposit bonuses is something I am not a big fan of. Lots of slots are bugged and you get kicked out from games on lots of occasion especially while playing providers like Gamomat, Netent and Relax gaming

Message
Inactive user
5 years ago
8

Clear site and easy to navigate. It is easy to set up deposit limits & self exclusion for yourself. Chat is also very friendly & helpful (when it's open; at night time it wasn't). They had my favorites.

The games are a bit slow at times. For example, my favourite game stopped at a critical moment. But then, after reloading the game, it started over from the same exact place where it was. I don't like that you get to cancel your withdrawal. You might just cancel it and gamble it away. I think it would be best (if instant withdrawals are not available), that you could at least lock up your withdrawal request so that you won't gamble it away. I don't know how fast the withdrawal would have been, because I cancelled mine and gambled it.

VIPSpel Casino
5 years ago

Dear ANNIKALE,

Thank you for your nice comments about VipSpel casino.

We are working every day to provide best experience to our Players.

Best Regards

VIP Spel casino team

fb_1105129529548610
6 years ago
9

I love this casino because I like to play the slots from Endorphina. The support is fast friendly and the KYC was lightining fast. My withdrawal via Ecopayz I received in under 12 hours! This casino is one of my favourites in the future! Love you, VipSpel and thanks a lot for the winnings. :)

Its could be more game providers like BigTime or something!

Message
VIPSpel Casino
6 years ago

Dear CHRIS F.

Thank you for taking your time to review our casino!

We are happy that you had a good time at VIP Spel.

Best Regards

VIP Spel casino team

andy_caufman
7 years ago
9

Good website layout and selection of games. They offer no deposit bonus - 5 EUR/USD upon registration. Definitely will come back on this site.

Registration form is too long. Live chat is not 24/7.

Message
VIPSpel Casino
7 years ago

Dear ANDY_CAUFMAN

Thank you very much for your review. Such feedback helps us to be better.

I have passed it to our content team, so they can work on improving.

Best regards

VipSpel casino affiliate manager
Andrew Kruzo

blondie
7 years ago
7

Vipspel casino is one of the latest casinos I joined. I had found out someplace that they were offering a 10€ no deposit bonus and since they were powered by several software providers, that including Netent, I was really eager to try them out.

I filled in the registration form and entered the bonus code I had found. After registration the bonus was added immediately to my account and I saw that the wagering was quite high-80x bonus. So if I wanted to make a withdrawal, I had to wager 800€ first.

I checked if they had Twin Spin slot and unfortuately they didn't so I opened the first game that came up and it was the Emoji Planet. I played a few spins and then it showed that the game was unavailable. I reloaded, played one spin and same message came up. Then I tried to open Gonzo's Quest but when it had loaded, it showed 0€ in my balance so I'm guessing there were some restricted games for the bonus.

Then I went to a safe game-Starburst and started playing with 0.20€ bets. A few spins later the "game unavailable" error came up. I thought I could switch to my mobile to see if anything changed. I opened Jack and the Beanstalk slot and started playing. The same mesage came few spins later, I reloaded the game and after that all was fine. I didn't get any bigger winnings than 30x my bet so after a while I ran out of credits.

Overall I think Vipspel is a decent casino and I like the softwares they have, but I probably won't deposit there. They don't have Twin Spin slot which is my favorite game, throughout the session I had dozens of technical issues both on desktop and mobile so I just think there are other places I prefer more.

Message
Inactive user
8 years ago
1

Quite nice selection of games including Netent which i like most. Lots of bonus you can get via mail. As Vipspel is very shaky experience always double check with live chat about which bonus is valid or not and which exact time limit you have to finish your wager. If live chat is not online like 90% of the time then just wait or play other casino

This is based on my experience which I can prove by screenshot if needed my overall warning is simply avoid VipSpel at all cost when playing with bonus
1) In general terms there is no link to bonus terms so VipSpel can use any bonus terms on website if needed
2) Life chat is mostly always offline and be replayed by slow email response (about 24h delay)
3) Any bonus (with your deposit) will be reset to zero when you cant finish your wager in 7 days
4) There is no way to check yourself how much wager is left and vipspel don't tell you about the 7 days limit
5) When you ask support about wager status they tell you wager left but don't tell you how much time is left to finish wager
6) One time I finished wager then they gave me a new wager on my bonus without telling me why
7) Backend player database seems broken as when I want to look my player spins history its only showing€0 spins
8) There is no way you can find out when exact is your last possible time and date to finish wager before you lose all your funds to €0 reset
9) Sometimes while playing your funds are going missing and you must reload vipspel website and hope funds are restored
10) In my case they cabe me a €250 bonus because I complained I was threaded bad and after I finished wager I got a new 90x wager and after I was about to finish that again they reset my funds because 7 days are over!
11) Beware that when you deposit you get in option of bonus presented which don't work so after deposit you have no bonus.

kevin.dorrell99
8 years ago
8

A good set of games. Basically, video slots probably other games have not yet added. A good set of ways to withdraw money and deposit.

Some video slots brake and the image looks grainy.

Message
VIPSpel Casino
8 years ago

Dear Kevin,

Thank you for your comment. I have passed it to our content team, so they can work on improving.

Best regards

Mark Coupland - VIP Spel Affiliate Manager

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VIPSpel Casino Complaints

  • resolved

    1 of 1

  • avg response

    4 days

  • avg complaint life

    8 days

  • avg amount

    1,903 USD