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VIPSpel Casino - Blocked account and confiscated funds with no explanation and reason

Complaint Info
Disputed casino VIPSpel Casino
Reason Account closure
Amount € 1800
Posted on February 27, 2017

Hello i was playing at vipspel.com erlier today when i lost my internet conection and when it was back after some minuets my acount was blocked. I emaild the support that answerd

"Dear Joakim,

Please be informed that according to VipSpel Terms & Conditions p. 13.9 your account "loke2014 " was blocked.

Best regards,
VipSpel Payments Department"

and in terms p. 13.9 says

We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

And when i askd for an resone of block thay dont answer. I hawe 1800euro+ in winnings from my own deposit in the casino and no answer whebn i ask about my cash nither.

Posted on February 28, 2017

Dear Joakim,

My name is Mark Coupland and I'm the official representative of VIP Spel Casino at Askgamblers.com

I would like to explain why your account was blocked and what can be done in this case.

We were informed "Zimpler" (one of our payment providers) that there is a player who is using fraudulently obtained funds to make deposits through their payment system.
This player's name matches with the name you have used in your player account at VIP Spel.

Therefore on 24/02/2017 you've been kindly asked by our financial department to provide evidence that you've made deposit from the account that belongs to you using your funds.

Unfortunately we've never heard back from you. Previously you were asked to send additional documents to verify your account and at that time our financial department never heard back from you too.

This is the reason why your account was blocked.

So, I kindly ask you to contact our financial department using e-mail [email protected] and provide necessary documents in order to unblock you account.

Thank you for understanding and patience.

Kind regards

Mark Coupland - VIP Spel Account Manager

Posted on March 3, 2017

Dear @loke2014,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

VIPSpel Casino Complaints

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