Viks Casino

Cool collection of the hottest gaming providers available

Laggy games (massive) and connection problems during game play
Dry promotions
Reload Bonus T&Cs
Slow payments

EveryMatrix casinos are usually fantastic however Viks is the odd one out! Range of games is good, website graphics are good and ease of use is great. However viks sting players when it comes to one thing.....

Viks should not have 9.5/10 everymatrix 10/10 everytime but Viks 1/10 at the most n that is because of the sneaky T&Cs!
I Usually love EveryMatrix casinos but Viks is the exception n that is because of one thing and that is...... its ludicrous bonus T&C's everything is straight forward and seems completely fair; wagering requirements are 35x bonus which is average for this type of casino, minimum deposit is £25 & maximum bonus is usually around £750 which is all pretty standard but then you see that the maximum withdrawal from bonus winnings is capped at only 2x the bonus amount so if you only deposit the minimum of £25 you can only win a maximum of £50 (from a 100% bonus) if the bonus was only 50% you would only be able to withdraw £25 so it is really really poor win rare and I can see a lot of players getting caught out by this T&C! Even if you deposit the maximum of £750 and won £1500 back it honestly doesn't seem worth it to me considering if you were lucky and hit a big win and managed to bank £3000 from one spin half of that would be lost, even if you hit a win of £25000 you would have £23500 confiscated if you had been playing with a bonus which is just completely unfair.

So my advice is if you don't ever choose to receive a bonus then this is a great casino because EveryMatrix is fab!

However if you do like getting bonuses then you should steer well clear of this casino. Look out for other Every Matrix casinos though because none have these restrictive T&C's n offer a great range of bonuses n treat their loyal customers fantastically!

Viks Casino

7 years ago

Hello JD86JACKSON,

Thank you for your valuable feedback and for taking the time to review our casino.

We are glad you enjoy our site and our game selection and we are very sorry to hear that you weren’t fully aware of our bonus terms. We would like to point out that our terms and conditions as well as our casino bonus conditions are available at any time on our homepage as well as in our newsletter. We always encourage that our customers familiarize themselves with the bonus terms beforehand.

Have a great day.

Sincerely, the VIKS Team

Customer Support is friendly. They have a lot of providers/games. That's it!

1. The Games are loading very slowly sometimes.
2. The Playing was often interrupted with different Errors during the Spins!
3. The bonus is ridiculous! Withdraw is x2 from the bonus amount.
4. A lot of dead spins in the row.
5. The Slots paid nothing on all Sessions I had!
I made a lot of deposits and I think I will never come back!

Viks Casino

7 years ago

Hello LOUISX1,

We hope you are doing well.

We will tell our support about your good words.

We want to apologize for the technical difficulties you might have experienced on our site, rest assure that we are trying constantly to improve our performance on all levels and your feedback is much appreciated.

We also hope that your luck will pick up soon again.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

A few decent games and that’s about it, I was able to play most without any issues.

I’ll keep this factual, games lag and are slow, every deposit method has a 2.5% fee which is nothing but pure greed. The welcome bonus is capped at 2x bonus amount so let’s be clear, if you deposit £20 and get a £40 bonus, the max you can withdraw is £80. Unless you get a special offer where the max withdrawal is 5x, still the poorest type of bonus of its kind, if you were lucky to hit a big win of let’s say £1000 then it’s bye bye money as you couldn’t withdraw it because of the cap. Also no Novomatic or Merkur games for U.K. players.

Viks Casino

7 years ago

Hello DJBRIGGS81,

Thank you for taking the time to review our casino.

We are sorry to hear that you do not like our terms and conditions.

The bonus terms as all the other terms are visible and can be found on multiple parts of the site, we are sorry
that you did not like them however.

As for the Novomatic and Merkur we are trying to implement as many games and game providers as possible however certain licences vary from country to country and therefore not all providers are available in all countries.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

My personal experience with Viks Casino has been very positive.
I love their selection of games, Customer Support is absolutely outstanding. Totally awesome all round. Except for and this is so sad because they actually deserve full marks. Will discuss in what I did not enjoy.

It is with deep regret to write this. KYC takes far too long. A casino with such a high standard should be able to verify in 5min like most other respectable online casinos.
I was lucky enough to get some winnings and when I didn't hear from them I followed up and then only did they ask me for my documents for withdrawal to my Netteller Account. Now that wasted a nice few hours and sadly Im still waiting for verification.

Come on guys you can speed up verification process.

Viks Casino

7 years ago

Hello MILEY!

Thank you for writing a review.

We are excited to hear that you liked our customer support so much and also the selection of the games. Thank you!

Regarding the KYC process we are operating under EveryMatrix at the moment. When a player sends documents to us we have to send them over to them(EveryMatrix) and once they have processed them we get back to the player. We understand that it can be frustrating to wait however that is the process for now. We do appreciate all the feedback that we get regarding our processes so we can find ways to be more efficient and more user friendly. We promise to make the best we can to improve that!

We once again thank you for your review and also congratulations to your win!!!

Have a lovely day.

Sincerely The VIKS team.

In my country, Viks is a household name. If you've got a cold, then you need to use Viks, or more specifically, Vicks Vaporub. Okay, it's not really Viks as in the casino's name, but it's Vicks nonetheless, hehehe. I signed up at this casino way back in 2016, if I'm not mistaken, taking up their no-deposit offer for new players, but I cannot remember what that offer was. From there on, Viks Casino has been left on the shelf ever since, just like my Vicks Vaporub too, hahaha.

There are several things that I don't like about the casino. Firstly, their Welcome package isn't attractive at all. First deposit gets 100% bonus, for a 20 EUR deposit. 2nd deposit gets another 100% bonus, but the minimum required deposit is now 50 EUR. The third requires an even bigger deposit amount of 100 EUR to get the same 100% bonus. Oh gees! I can hardly afford to deposit 20 EUR at times, much less more than that, so I've never been interested in these offers.

What is good at Viks Casino is that there are games from my favourite game providers, like Microgaming and Play'nGo, plus other providers, which aren't my favourites, so they don't mean much to me at all. But there's a very serious setback for me to play my favourite games at Viks. Why? Firstly, deposits using Neteller are not eligible to claim the Welcome bonuses, which doesn't really affect me at all because I do not like their Welcome bonuses in the first place, but secondly, because my country is restricted from taking up all promotions and bonuses. So, if I want to play at Viks, it's play with my deposit money only. Argh! Thanks, but no thanks! I can always find many other better casinos to play at, and get bonuses and free spins too.

Well, it doesn't affect me perhaps, but for other players who do take up the casino's bonuses, they should be aware that many games are being restricted from being played with bonuses. NetEnt's favourite games like Dead Or Alive, Creature From the Black Lagoon, Secret Of The Stones, Blood Suckers, The Wish Master, plus many more, are restricted games. Some of Microgaming games are being restricted too, which is really odd, games like 300 Shields, Ladies Nite, Spring Break, Beautiful Bones and a few others. Sheesh! Those are some my favourite games, so I wouldn't be able to play them with bonuses if I could, which I cannot of course. All the more reasons for me not to play at Viks Casino!

One of the better casinos out there, they seem to be improving all the time. Good selection of games. Easy to navigate and one that I trust.

Nothing at present. Verification was a smooth process and cashouts so far within specified times.

Viks Casino

8 years ago

Hello BURGUNDY11!

We hope you are having a good time!

We at VIKS would like to thank you for your awesome feedback, we really appreciate it!

It's important for us to know what is important for the player, if our customers are happy we are happy.

We hope to see you around.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

I like novomatic games but after I while playing they get boring :) Wheal site is very friendly for user, there are a lot of games. Live chat is quick but not friendly as on some other casinos. I have make a few deposits I can't remember any more (few 100€) and was so much without luck I have not won a single little bigger win or decent bonus. It was so frustrating because of so many dead spins that I have just closed my account.

All in all novomatic lovers are welcome here, with a lot of patience :) since there are not a lot of this software casinos online.

Nothing, maybe my bad luck or really huge amount of dead spins in the row.

Viks Casino

8 years ago

Hello ROŠIĆ N,

We hope you are having a good time!

We at VIKS would like to thank you for your feedback.

Firstly we would like to say that we are sorry to hear that you did not have any luck on our site and also that you
felt that our support was not the friendliest. We will make sure to inform them about that and try to become better.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Good Design, they have Novamatic games, they are a trusted group so feel safe with your deposit. Good start bonus package (not great).

You can not see the progress within the required wagering amount, and since they don't have online chat you have to wait 10 hours (I was playing midnight) to be informed of the required wagering amount. I hope it is not a trick by them, because it is not that difficult for them to add this option for players. For example if you know you already fulfilled 95% of the required wagering you would slow down with the risk you take.

Some software could be added (thunderkick, Yggdraisil, play'n go, Elk,.. )

Viks Casino

8 years ago

Hello BP1369,

We hope you are having a good time!

We at VIKS would like to thank you for your feedback.

The wagering 'on site' feature is one of the main things we are currently working on and we will
hopefully implement it very soon.

Thanks for the recommendations about some other providers, we are constantly looking to expand our game database.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

I have tried many online casinos and Viks is one of the best for sure. I found here almost all games I wanted to play, the selection of games is really amazing. Though I have to mention that their bonus policy used to be better in past. They still have a number of good promotions but not as great as before.

Viks Casino

8 years ago

Hello TYLEKOR,

We hope you are having a good time!

We at VIKS would like to thank you for your awesome feedback, we really appreciate it!

We also want you to know that we are really valuing your opinion on our bonuses, we are always trying to improve and find new ways to satisfy our customers.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Nice and helpful support, good selection of games like novomatics and stuff

Dodgy bonus terms where you can only cash out 2x the bonus amount, so if you deposit 100 euro and receive 50 euro bonus, the max cash out is 100 euro, so in that case you can't even win more than you deposit.

I didn't realize this when I deposit so I had a 3500 euro of a 4000 euro win confiscated. So be careful before you take a bonus on this site.

Viks Casino

8 years ago

Hello SATHAR,

Thank you for taking the time to review our casino.

We will tell our support about your good words.

The bonus terms as all the other terms are visible and can be found on multiple parts of the site, we are sorry
that you did not like them however.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Loads of games. Very quick replies for help. 24hr withdrawal time.

No paypal option. I always try and use it. It's not letting the site down but would like this in future if possible?

Viks Casino

8 years ago

Hello TH3NUMBER22,

Thank you for taking the time to review our casino.

We are happy to hear that you liked our selection of games and our customer support.

At the moment PayPal is not available for your country, however we are always considering options for future.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Very good choice of games, and a superfriendly chat-support.

But by far the fastest withdraw I ever found on any online casino.

RESPECT !!

Sometimes the novo games are laggy, maybe because their are new ?!

Viks Casino

8 years ago

Hello THOMASBBB!

We hope you are having a good time!

We at VIKS would like to thank you for your awesome feedback, we really appreciate it!

We hope to see you around.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

- Excellent choice of games and continually growing.
- By far the best customer service I've received... The team work effectively and efficiently to solve any issues that occur.
- Brilliant VIP program with 5% cashback.
- Recognise and reward loyalty... (which seems not many casino's these days)
- Great bonus'

Definitely my favorite site!

My only drawback is that I use to dislike the selection of games as they were quite small... but in my 12 months that I've been at this site they have exponentially expanded their game selection and it really covers all aspects now.

Viks Casino

8 years ago

Hello TRIARI,

Thank you for your great review!

We are very happy to hear that we ticked all boxes of a players check list. ;)

We hope to see you around :)

Have a lovely day!

Sincerely The VIKS team.

Apparently they take customer complaints very seriously, yet they have failed to resolve the software issues on the site itself. I was able to play on the site recently and the software lag, and glitches, along with the fact that I played through a huge amount of money and hardly won anything with the software constantly lagging, cutting out, or resetting itself asks the question is this really legitimate? Filed a complaint against VIKS through their email system and was severely disappointed with the outcome, I WOULD NOT recommend playing at this casino, and I don't understand how the ratings are so high given the fact the software doesn't even work properly, something for a licensing body to investigate I believe.

Viks Casino

8 years ago

Hello HYPEAMG,

Thank you for taking the time to write a review about VIKS.com

We are very sorry to hear that we did not live up to your expectations.

We want to begin by apologizing for any inconvenience you had while playing with us.

Our system is constantly being updated and should be running normally and our team is doing their best to keep it working
as it should, however we are aware that sometimes issues may occur and we are doing our best to fix them when they do occur as quickly as we can. We can guarantee however that this should not affect your odds or winning chances as the rounds are generated completely random.

We are always trying to solve these issues if some, and we take cases like this seriously as you mentioned.

You are very welcome to contact us about your experience at [email protected] and we will make sure to look into it.

Once again we are very sorry that your experience was not good and we will continue working so we can improve our system, software and our service.

Have a lovely evening and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Great selection of games from various platforms . The withdrawal process is very swift and efficient ( which for me, is key to attracting loyalty ) . Over all, I loved this Casino... Top marks for performance!

Tried to make deposits yesterday only to be greeted with ' Your Country is restricted to making withdrawals ..only ' ?? Ive been playing regularly on this casino and now suddenly , out of the blue, UK members cant? Very disappointed.

Viks Casino

8 years ago

Hello GIRLYTIGER63,

We hope you are good having a great time!

We at VIKS would like to thank you for your feedback, we really appreciate it!

It's important for us to know what is important for the player, if our customers are happy we are happy. As simple as that.

We would be extremely grateful if you could contact our support and tell them just a few words about this message you got as it is very important for us. We do accept UK player and we have many players from the UK so obviously it is very important for us to identify any possible error.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Lately I became a fan of Merkur/Bally Wulf/Edict slots and saw Viks casinos was one of them that hosted these slots. I read some great reviews first on Askgamblers and decided to join them. They have great selection of slots including Netent, PlaynGo, Habanero and some others as well.

I joined and the registration process was very easy. I also saw I could play in my own account currency, which was a plus for me. I decided to make my first deposit and claimed 100% bonus plus some spins. Cannot remember the game of the spins but it was definitely through Askgamblers though.

I started playing some Netent and PlaynGo slots but was not very successful and decided to switch over to Bally Wulf. Few spins later Ramses book paid me a good x100 my bet. Later the day I busted my funds and did not manage to complete wagering. I had mix feeling and was not sure whether I will continue to play.

1 week ago, I am back and decided to make a deposit but did not take any bonuses. I just played bally slots, got my balance up by 300%, and decided to quit. Later the day I continued to play but received errors on these merkur/bally slots. Server connection issues and game closure during play. It was frustrating at the time. After a short while then there were login issues and I contacted support. They are fast to respond and admitted that they had an issue. 20 minutes later all issues was resolved, but I lost my balance quickly.

I had a great time and I think this is a great casino and can be trusted. Slots selection and support was very good to me and overall I would rate them eight stars. Would want to come back at later stage to make this casino bankrupt to test their withdrawals.

Viks Casino

8 years ago

Hello FIEKIE247,

Thank you for your great and complete review!

We really appreciate it!

We are sorry for the issues that you encountered and we will work to fix them but we are a bit more happy that you are satisfied with the full picture.

I will forward your feedback to our support as they will be happy to hear what you said about them.

We hope you get to test our withdrawals as well, however have a bit of mercy if you do so ;)

Thank you once more and take care!

Sincerely The VIKS team.

Made an account here and wanted to chill playing some slots . guess what .. every slot lagged at the point where it went to 30 seconds for a spin then broke. Restarted and again and again on every slot and different providers. Blew my balance in 5 min on high stakes just to get rid of the account.

Stay away from this website it's far to shady.

I'd give it 0 stars but I can't. Worst experience ever.

Viks Casino

8 years ago

Hello KENSAN88,

Thank you for taking the time to review our casino.

We are very sorry to hear that you had a bad experience with us so far.

Since we are taking these issues that our players are experiencing very seriously we kindly suggest
that you get back to us on [email protected] with a full description on which game you played and also your details so we can locate your profile and try to look into it properly.

We want once again to apologize for any inconvenience this might have caused and we want to make sure that you know that we are very curious to hear what caused this and also to look into the possibility of sorting this out for you.

We wish you a lovely day.

Sincerely The VIKS team

Fast verification, was complete in 24 hours ish. Had an issue with deposit and was resolved promptly. All in all a decent set up.

Don't get the many bonus offers in but not a big deal.

Viks Casino

8 years ago

Hello PINNIT2015,

Thank you for your review.

We really appreciate it!

We are sorry for the issues that you encountered but we are a bit more happy that we were able to resolve it quickly and you were happy as well with the resolution of it.

I will forward your feedback to the marketing department regarding the bonuses.

Thank you once more and take care!

Sincerely The VIKS team.

I only ever played this casino once and deposited and I won and I never had a problem with anything. Withdrawal process was great, the staff are so friendly on the chat and great selection of games

Nothing to dislike I enjoyed playing at this casino :)

Viks Casino

8 years ago

Hello ANGELA500Q,

Thank you for your great review!

We are very happy to hear that we ticked all boxes of a players check list. ;)

We hope to see you around :)

Have a lovely day!

Sincerely The VIKS team.

Not average slots, I saw lots of new games. Clocks at the top of the page is an interesting find, especially for addicted people who waste they time.

Very long loading of the main page! Although other pages go pretty fast.

P.S. I didn't win anything, but obviously it is not casino's fault.

Viks Casino

8 years ago

Hello Jossey,

Thank you for your review!

Negative points are definitely equally important as positive ones.

We have passed your valuable feedback to the technical team and we will surely look into to it.

We hope to see you around :)

Have a lovely day!

Sincerely The VIKS team.

I do not usually give reviews to an online casino, but the quality of customer services at viks based in Malta have made me to do that! I have dealt with other gambling websites, but none of them were like viks.com! A superb customer service in my experience!

There were 3 of them offering a very high quality customer services! Very experienced! Very calm at all times! I have never recommended any casino in my life, but viks.com is highly recommended! Quality and fair gaming software! I did not have any issues at all apart from EveryMatrix who owns the website!! They could not detect me that I have already self-excluded with another website owned by them! I had no faintest idea that they own viks.com! If I did, I would never had send my ID documents or registered with my email at viks!

Let's go back to the quality of customer services I have received! A gentleman called 'Linus' and two lovely ladies called 'Jasmine' and 'Ida'! They are running viks's customer services! 5/5! they were the ones who chatting with me live! They will listen, care about players! It's because of them, I came here to give reviews!

The owner is EveryMatrix and I am very very disappointed withe them! how on earth they could not detect that I was self-excluded on another website which owned by them? I was on viks.com for several days, but they could not detect it till withdrawals and all deposits were processed! They should have had a robust system in place, but as they have said to me "It is player's responsibility" Well, I knew nothing at all...

Viks Casino

8 years ago

Hi DCMARS,

Thank you for taking the time to post about your experience with VIKS.

We are very very very happy to hear that you were so satisfied with our customer service. We will surely
pass your feedback to them and I am pretty sure they will be extremely happy.

Regarding EveryMatrix we can't unfortunately give our opinion regarding this since this is handled completely by them after one is Self-excluded. We do however take notes and we appreciate all the feedback.

Thank you once again for your thoughts and time.

Do not hesitate to contact us again if you would like any further assistance.

Have a good day.

Viks is a brand new online casino which came online in 2016. They belong to the EveryMatrix group of casinos and are considered as a reputable brand in the online gambling industry. Viks has a great offer of video slot games coming from some of the most reputable software providers like Net Entertainment, Microgaming, NextGen Gaming, Edict and Play N’ Go. The offer of video slots in the casino is massive so every player will find a game to his liking. For all of those players who prefer to play table games Viks casino offers Live Dealer games powered by Evolution Gaming.

The casino site is easy to navigate and you will find everything you need without any trouble. They have a decent welcome bonus promo which is a 100% match deposit bonus up to $500 and 50 free spins on Starburst. The minimum deposit to claim this bonus is set at 20 euros and players will need to enter the code V500 in order to claim the promo.

I had a very good experience when I made my first deposit in the casino. I deposited 30 euros and claimed the welcome bonus. I didn’t have any high hopes into making a withdrawal because the wager was very high. It was set at 30 x deposit + bonus or 1,800 euros in total on my 30 euros deposit. At the time I was playing Edict games a lot so I decided to try Roman Legion. I started playing on a 0.50 bet and triggered a bonus round. From that bonus I won over 800 euros. I played some more and when I finished the wager I had 1,200 euros on my balance. I made a withdrawal of 1,000 euros which were paid out after 24 hours to Neteller. In the next few days I managed to withdraw another 1,000 from the money I had left on my balance.

Viks Casino

8 years ago

Hello Hajnrih,

We hope you are having a good time!

We at VIKS would like to thank you for your complete feedback, we really appreciate it!

Congratulations on your win!!!

From today 6/3/2017 we have a new welcome bonus for all new customers on their first deposit, I am mentioning it since you are
also mentioning the bonus codes, which is great. Players can read more into what code they have to use and the terms of the bonus here https://www.viks.com/en/promotions/welcome bear in mind that every country has a unique bonus code.

Once again thank you! We hope to see you around.

Have a lovely day!

Sincerely The VIKS team.

Great casino,very good support, I deposit 200 euro, and after I had completed the wagering on my bonus (200 euro), I had a balance of 3000 euro. The customer support service gave me directly a email, what kind of personal papers I had to send in for verification. The next day I received a email that all was approved, and one day later my 3000 euro winning was on my bank account.

Very, very good casino.

Viks Casino

8 years ago

Hello Peejack!

We hope you are having a good time!

We at VIKS would like to thank you for your awesome feedback, we really appreciate it!

It's important for us to know what is important for the player, if our customers are happy we are happy. Also congratulations for your win!!!

We hope to see you around.

Have a lovely day and once again thank you for taking the time to comment about us.

Sincerely The VIKS team.

Good site to play on and very good customer service.

Very slow paying out had a win on Thursday still not received winnings.

Viks Casino

8 years ago

Hello Wack145.

Thank you very much for your feedback.

We are very happy to hear that you like our customer support team.

We usually process all the withdrawals within one business day, however if you use for example
bank transfer it can take 3-5 days to reach your account.

For more details regarding your withdrawal we advice you to contact our support. They will help you
with all of your questions.

Thank you once more for your thoughts and comments.

Sincerely The VIKS team!