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Closed

Kindly note that Viks Casino will cease operations on June 1, 2019.

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Viks Casino

Player Rating 36 reviews
6.3/10
36 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • 0-24 Withdrawal Timeframe
  • Unlimited withdrawals
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Multiple country restrictions
  • Live chat open 09 AM - 10 PM CEST
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Viks Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.viks.com
Established
2016
Licences
Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile

Viks Casino is a sleek, instant-play online casino with an extensive variety of games for desktop and mobile players. It is powered by a number of different providers including NetEnt, Microgaming, IGT, NextGen Gaming, Play’n GO, Edict (Merkur Gaming), Novomatic and Evolution Gaming. The site offers everything from top progressive slots to live dealer games and more. Viks Casino is available in English, Norwegian, Swedish, Finnish, and German, and is licensed by the UK Gambling Commission and Curacao eGaming.

Restricted Countries and Territories

Viks Casino is not open to residents of Australia, Bulgaria, Czech Republic, Estonia, France and its territories, Hungary, India, Italy, Ireland, Poland, Portugal, Russia, Spain, the United States, and all other countries and territories listed in our casino details section.

Mobile Gaming

Many of the slots and casino games at Viks Casino can be played on the go. The mobile version of the casino is available directly through a mobile web browser. Virtually all iOS, Android, and Windows Phone devices are supported without the need for any third-party app download.

Security and Fairness

Viks Casino uses state-of-the-art SSL encryption to keep players safe. This technology makes it virtually impossible for anyone to steal personal or financial information sent to the casino for any purpose.

The games at Viks Casino all meet strict fairness standards set by the UK Gambling Commission. Players can rest assured that every game round is powered by a genuinely fair random number generator (RNG) that is regularly tested by independent auditors like eCOGRA, GLI, and iTech Labs.

StallCation

Complaints

Read the complaints other players have left for Viks Casino. Learn more about complaints.

Show all complaints
Unfair confiscation of $2011.00
On March 28th I deposited $ 1970.00 at Viks Casino, and I did not requested any bonus. After some bets at live roulette I requested a $ 4001.00 cashout. On March 29th they sent me an email requesting my documents to go through the verification process. On the same day I sent the requested documents, and the next day they replied that my account was verified. As of April 2 Viks Casino began to act dishonestly. After complaining about the delay in processing the cashout, they sent me an email requesting new documents and saying that the document I sent was expired, even though they had approved the document 2 days before. I showed them that the document was not expired and also sent a selfie holding my ID. The next day they agreed with me, but my cash out was still pending. Whenever I complained about the delay in processing my withdrawal, they always gave me the same response saying that they would send my request to the finance department to speed up the processing time. On April 6, after a new complaint, they told me that the withdraw was undergoing security checks. And to my surprise, today, April 10, they told me that my winnings had been confiscated because of opposing bets, which is a breach of their terms and conditions. They did not process my withdrawal and returned to my account just $1990. I asked them to tell me specifically which rule I breached, and they told me it was this: "11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY • Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;" I answered saying that I was not understanding their decision. I did not do anything that fits these hypotheses. What fraudulent activity could I have committed to gain advantage? I made bets only with my own money. I did not use bonuses. I also did not use stolen or cloned credit cards. But they always give me the same vague answer that the winnings were confiscated due to opposite betting, which is a breach of our terms and conditions. Now I can not even log in to my account and the new $ 1990 withdrawal has not been processed either. I can prove everything I'm saying through emails. I've never seen anything like it. Viks Casino is simply stealing me. I never ask for bonuses just to avoid this type of problem. I just made some bets, I won and now they do not want to pay me. What's worse is they do not even give an explanation. They just say I made opposing bets. I wonder what this is? What kind of advantage did I get out of it?
staus Resolved
$2011
Delay and no answer from the verification team
Hi. I signed up at the Casino for a while ago bee they are rated with more and 9 stars at your Casino (9.04) for the moment. Wednesday 29/3 I was able to win 22.000 Sek (2.200 Euro) and I sent in all my papers 9:30 PM and asked them how long I have to wait for the kyc. The say I have to wait up to 48 hours, the second time the said 48 hours not up to 48 hours. The mail under is sent this evening one hour before the 48 hours passed. I means they just sit there and wait until 48 hours passed and then after that "maybe" have a look at my papers. I wait for a withdrawal of 22.000 Sek and regarding they terms they ask for verifikation over 23.000 sek (2.300) Euro. So my misstake was that I send the kycs to them before the asked me for them beq I think they should hand this in a serious way, but they don't akt like a 9 star casino should do. I wait for withdrawal and now mor than 48 hours passed and the kyc verifikation is not even done. I have not act like that if they have 6 or less stars on your site. So I felt that I need to open a case here to help me solve that SLOW process. Regarding there own terms they don't need to do a kyc under 2.300 Euro and the still hold my withdrawals. 5.5. The identity of the player will be verified on cumulative withdrawals of €2,300 5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. The answer from them. Dear Dennis, Thank you for your reply. Your documents have been forwarded on Wednesday 21:16 CET, at the moment the time is 20:05 CET. The 48 hours has not elapsed. I have sent the verification team a reminder to get back to us as soon as possible regarding your account verification. Thank you for your patience. Have a great weekend ahead! With best regards, Ida Viks Casino
staus Resolved
kr22000
Unfairly confiscated withdrawal

on friday night (3/3/17) i set up an account at viks.com. i deposited 700.00 gbp into my account in total. at the same time i had an account at playfrank which I came to discover a few days later that it is also run by everymatrix. i sent in a request to self - exclude from play frank but still had my account open at viks.com as i was waiting for my withdrawal to come to me which was for 1700.19 gbp.

on sunday morning (5/3/17) I got an email from everymatrix to say that my account with playfrank was now self excluded and the self exclusion period had now started. i got an email 2 minutes later to inform me that they rolled back my withdrawal request on my viks.com account and put 700.19 gbp back into my account so i could withdraw it. it did say that 1000.00 gbp withdrawal was a success but i have since been told by viks.com that they have confiscated this as i was self excluded. this is wrong as my self exclusion started on 5/3/2017 and in this case my winnings have unlawfully been confiscated.

whilst i am not a person who wants confrontation and an argument, I do expect to receive my winnings which i am rightfully entitled to. i was not self excluded at the time i made the deposits and made the withdrawals.

i have attached a copy of the screenshot which I took on the sunday showing the pending and so called successful withdrawals. what they have done is unlawful as the facts show that my self exclusion was active from 5/3/2017, 30 hours after my withdrawal request.

i am attaching a copy of the screenshot and emails to show the situation with regards to my withdrawals.

i look forward to your response.

kind regards

carl


this is the email chat...


From: EveryMatrix Selfexclusion Team

Subject: Re: Self exclude - azzurri26

Date: 5 March 2017 at 07:39:20 GMT

To:******************@hotmail.com

Reply-To: EveryMatrix Selfexclusion Team


Dear ,

We have added a special role to your account which will allow you to login and withdraw your deposit back from VIKS.COM . Please let us know once the withdrawal is set up so that we can process it immediately.

We recommend you always check the T&C for the license holder's name before registering on any new websites.

Yours Sincerely,

EveryMatrix Self-exclusion Team


On Sun, 5 Mar at 7:37 AM , EveryMatrix Selfexclusion Team wrote:

Dear,

Your request to self-exclude has been acknowledged and now activated until 05/03/2022.

For your own protection, kindly note that during the period of self-exclusion it will not be possible to activate your account. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your winnings and return the deposits on any such account.

Kindly visit Terms and Conditions for more information about how we treat self-exclusions.

If you feel you might have a gambling problem, we advise you to consider seeking help from a professional organisation. Please visit our Responsible Gaming pages for more information on this subject.

staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 1,489
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
6.3/10 36 reviews

Top reviews from our players

Nice and helpful support, good selection of games like novomatics and stuff

Dodgy bonus terms where you can only cash out 2x the bonus amount, so if you deposit 100 euro and receive 50 euro bonus, the max cash out is 100 euro, so in that case you can't even win more than you deposit.

I didn't realize this when I deposit so I had a 3500 euro of a 4000 euro win confiscated. So be careful before you take a bonus on this site.

Hello SATHAR, Thank you for taking the time to review our casino. We will tell our support about your good words. The bonus terms as all the other terms are visible and can be found on multiple parts of the site, we are sorry that you did not like them however. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Loads of games. Very quick replies for help. 24hr withdrawal time.

No paypal option. I always try and use it. It's not letting the site down but would like this in future if possible?

Hello TH3NUMBER22, Thank you for taking the time to review our casino. We are happy to hear that you liked our selection of games and our customer support. At the moment PayPal is not available for your country, however we are always considering options for future. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Very good choice of games, and a superfriendly chat-support.

But by far the fastest withdraw I ever found on any online casino.

RESPECT !!

Sometimes the novo games are laggy, maybe because their are new ?!

Hello THOMASBBB! We hope you are having a good time! We at VIKS would like to thank you for your awesome feedback, we really appreciate it! We hope to see you around. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

- Excellent choice of games and continually growing.
- By far the best customer service I've received... The team work effectively and efficiently to solve any issues that occur.
- Brilliant VIP program with 5% cashback.
- Recognise and reward loyalty... (which seems not many casino's these days)
- Great bonus'

Definitely my favorite site!

My only drawback is that I use to dislike the selection of games as they were quite small... but in my 12 months that I've been at this site they have exponentially expanded their game selection and it really covers all aspects now.

Hello TRIARI, Thank you for your great review! We are very happy to hear that we ticked all boxes of a players check list. ;) We hope to see you around :) Have a lovely day! Sincerely The VIKS team.

user avatar

Apparently they take customer complaints very seriously, yet they have failed to resolve the software issues on the site itself. I was able to play on the site recently and the software lag, and glitches, along with the fact that I played through a huge amount of money and hardly won anything with the software constantly lagging, cutting out, or resetting itself asks the question is this really legitimate? Filed a complaint against VIKS through their email system and was severely disappointed with the outcome, I WOULD NOT recommend playing at this casino, and I don't understand how the ratings are so high given the fact the software doesn't even work properly, something for a licensing body to investigate I believe.

Hello HYPEAMG, Thank you for taking the time to write a review about VIKS.com We are very sorry to hear that we did not live up to your expectations. We want to begin by apologizing for any inconvenience you had while playing with us. Our system is constantly being updated and should be running normally and our team is doing their best to keep it working as it should, however we are aware that sometimes issues may occur and we are doing our best to fix them when they do occur as quickly as we can. We can guarantee however that this should not affect your odds or winning chances as the rounds are generated completely random. We are always trying to solve these issues if some, and we take cases like this seriously as you mentioned. You are very welcome to contact us about your experience at [email protected] and we will make sure to look into it. Once again we are very sorry that your experience was not good and we will continue working so we can improve our system, software and our service. Have a lovely evening and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Great selection of games from various platforms . The withdrawal process is very swift and efficient ( which for me, is key to attracting loyalty ) . Over all, I loved this Casino... Top marks for performance!

Tried to make deposits yesterday only to be greeted with ' Your Country is restricted to making withdrawals ..only ' ?? Ive been playing regularly on this casino and now suddenly , out of the blue, UK members cant? Very disappointed.

Hello GIRLYTIGER63, We hope you are good having a great time! We at VIKS would like to thank you for your feedback, we really appreciate it! It's important for us to know what is important for the player, if our customers are happy we are happy. As simple as that. We would be extremely grateful if you could contact our support and tell them just a few words about this message you got as it is very important for us. We do accept UK player and we have many players from the UK so obviously it is very important for us to identify any possible error. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Lately I became a fan of Merkur/Bally Wulf/Edict slots and saw Viks casinos was one of them that hosted these slots. I read some great reviews first on Askgamblers and decided to join them. They have great selection of slots including Netent, PlaynGo, Habanero and some others as well.

I joined and the registration process was very easy. I also saw I could play in my own account currency, which was a plus for me. I decided to make my first deposit and claimed 100% bonus plus some spins. Cannot remember the game of the spins but it was definitely through Askgamblers though.

I started playing some Netent and PlaynGo slots but was not very successful and decided to switch over to Bally Wulf. Few spins later Ramses book paid me a good x100 my bet. Later the day I busted my funds and did not manage to complete wagering. I had mix feeling and was not sure whether I will continue to play.

1 week ago, I am back and decided to make a deposit but did not take any bonuses. I just played bally slots, got my balance up by 300%, and decided to quit. Later the day I continued to play but received errors on these merkur/bally slots. Server connection issues and game closure during play. It was frustrating at the time. After a short while then there were login issues and I contacted support. They are fast to respond and admitted that they had an issue. 20 minutes later all issues was resolved, but I lost my balance quickly.

I had a great time and I think this is a great casino and can be trusted. Slots selection and support was very good to me and overall I would rate them eight stars. Would want to come back at later stage to make this casino bankrupt to test their withdrawals.

Hello FIEKIE247, Thank you for your great and complete review! We really appreciate it! We are sorry for the issues that you encountered and we will work to fix them but we are a bit more happy that you are satisfied with the full picture. I will forward your feedback to our support as they will be happy to hear what you said about them. We hope you get to test our withdrawals as well, however have a bit of mercy if you do so ;) Thank you once more and take care! Sincerely The VIKS team.

user avatar

Made an account here and wanted to chill playing some slots . guess what .. every slot lagged at the point where it went to 30 seconds for a spin then broke. Restarted and again and again on every slot and different providers. Blew my balance in 5 min on high stakes just to get rid of the account.

Stay away from this website it's far to shady.

I'd give it 0 stars but I can't. Worst experience ever.

Hello KENSAN88, Thank you for taking the time to review our casino. We are very sorry to hear that you had a bad experience with us so far. Since we are taking these issues that our players are experiencing very seriously we kindly suggest that you get back to us on [email protected] with a full description on which game you played and also your details so we can locate your profile and try to look into it properly. We want once again to apologize for any inconvenience this might have caused and we want to make sure that you know that we are very curious to hear what caused this and also to look into the possibility of sorting this out for you. We wish you a lovely day. Sincerely The VIKS team

user avatar

Fast verification, was complete in 24 hours ish. Had an issue with deposit and was resolved promptly. All in all a decent set up.

Don't get the many bonus offers in but not a big deal.

Hello PINNIT2015, Thank you for your review. We really appreciate it! We are sorry for the issues that you encountered but we are a bit more happy that we were able to resolve it quickly and you were happy as well with the resolution of it. I will forward your feedback to the marketing department regarding the bonuses. Thank you once more and take care! Sincerely The VIKS team.

user avatar

I only ever played this casino once and deposited and I won and I never had a problem with anything. Withdrawal process was great, the staff are so friendly on the chat and great selection of games

Nothing to dislike I enjoyed playing at this casino :)

Hello ANGELA500Q, Thank you for your great review! We are very happy to hear that we ticked all boxes of a players check list. ;) We hope to see you around :) Have a lovely day! Sincerely The VIKS team.

user avatar

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