Tropicana Gold Casino Complaints

No payout for Tropicana Gold Casino for over 2 months now

August 24 all my papers and info for with draw was summited and approved. I have two withdraws for $2000.00 each and has not been received. On November 9, 2015 they sent an E-mail (We are pleased to inform you that your payout request (Trace ID 348921) has been approved and it will be submitted for payment). I have not received payment and they will not reply to my E-mails. Also on November 18, 2015 they confirmed what account to send the money to.

Unresolved

$4,000

Delayed payment for months

Hi, I dont good speak English, but I hope that you will be understand.. I played in Tropicana gold casino, a no deposit bonus, and finishedd the wagering requirements and they said that I can withdraw 150 euros. It was 17.08.2015 when I made the request for withdrawal. I sent all documentation that they are looking for me, and call me on the phone to verify my account. Also, I sent e-mails in the adress: [email protected] and they said that in the process and that I will get a final answer soon, and I still do not get it. Last about a month ago I did not receive any mail from them, as I persisted and asked what was happening with my request, and the live chat is not responding. I wanted to get the money to the bank account which I left, they said that can not, just check via courier. I do not want that, I want directly to my account, or Skrill. I hope that you understand what I write here. Thank you

Unresolved

€150

No payments, no answers

Tropicana gold casino not answering my support request, not processing my ID verification or withdrawal requests. Every answer i get is an auto-responce e-mail greating a support ticket. Current withdraw requests are dated 18.9.2015(146€) and 25.9.2015(500€). Live chat not answering my chat requests.

Unresolved

€646

Keep giving me different excuses and stalling my payment for almost 2 months

Hello, I have won 150$ at tropicana gold casino and they have not payed yet it's been 2 months and they just keep giving different excuses why i can't cashout yet. 2 months is way too long... This is rediculous.. i should not have to wait this long!

Resolved

Delayed payment and odd info request

Casino has been mostly non-responsive to my inquiries regarding a withdrawal payment submitted June 19 and authorized on July 3. When emailing them, which is the only option for payment inquiries, I simply get an automated reply, each time with a new inquiry reference number. My latest concern was that I received the following email today: Dear Arthur, Good day! Our processor informed us there are some information missing with regards to your wire transfer payment. Kindly verify the following information : First Name of Beneficiary : Full Beneficiary's Address : Beneficiary Account : Beneficiary Bank : Bank Address : Bank Swift : ABA Routing : --- Best regards, Finance Team This seems highly unusual. I submitted information for payment into my checking account, but now they are asking for information for a beneficiary's bank account - checking accounts don't have beneficiaries. Please advise and assist. The withdrawal payment amount is $1337.10. I am attaching a PDF of the payment status page from the casino.

Resolved

$1,337

Money disappeared from my balance

I have a NDB for $150 available for withdrawal. I've verified my master card credit card and realised they only accept VISA. I asked the customer service via email that what they advise? but I've not receive any reply from them at all even tip this moment. ALL the reply is a support ticket is created... As i desperately want to withdraw my money, I tried to withdraw $50 to my eco pay account as the maximum is $100 for eco pay withdrawal and minimum withdrawal from the casino is $100. SO I just Trying if i can withdrawal just $50 first. So i proceeded and it pops up an notice stating that I do not have the minimum amount to withdraw. So i continue to try to withdraw $100 and I relies my withdrawal balance becomes $50 instead of the $150. Then I saw there is a pending withdrawal via eco pay at $50. SO WHERE DID my $50 gone? I panicked and I thought there's a glitch, thus I cancelled the eco pay withdrawal and hope that my $150 will be back in my available account. To my horror, Now my account is left with $50 and the eco pay withdrawal is cancelled. So I lost $100 just trying to withdraw.... now my available balance is $50 and I have since emailed the support and customer service and accounts department which I'm advise to contact them by the chat room in the casino. Until today. there is no reply. it has been 1 week. Can someone please advise? my ticket number is 5762897

Unresolved

$100

No Payment

Hello, I have been trying to get my money from Tropicana Gold Casino since August 10, 2014. I have $237 available for withdrawal and they keep on cancelling for one reason or another. My last attempt before today was for a Currier check and after talking with casino representatives I provided my correct address for them to send the check to and waited for months for them to process it. Today I got the following email message from the casino:

Dear Mark,

As we have not received correspondence on your address, your payout request (TraceID 162528) has been rejected and returned back to your casino account. Please feel free to contact us if you have other questions or concerns.
It then listed the correct address that I sent them and said that they sent me a message on June 11 that I never responded to. First I never got the message and second the address was correct so I don't know why they did not send the payment to that address.

I just submitted a 3rd payout request and I hope with your help it can be the last.
I have waited for almost a year now for my money and I hope we can get this resolved right away.
Thank you, Mark
Casino ID: TheNewtMan

Resolved

$237

Impossible to withdraw

On the 27 of March I deposited 20.00 dollars and did not take a match bonus, winning upwards of 1000.00 dollars which I cashed out 933.00 dollars. I was required to submit numerous documents in support of my request which I have done not one time but five times. Each time being asked for some other document or to send that which I have already supplied them. It appears to me I am being jerked around. Being asked for documentation on debit cards no longer used or canceled by my card provider, copies of bank statement but will not accept the only statement available to me, ( online statement in color), It's enough already, I've done everything asked time and again but can't seem to get my money from this casino and I am tired of messing around..They certainly can process my deposits without fail but seem to have all types of issues when processing a withdrawal request and from what I've read I'm not the only person to experience these type issues with this casino..

Resolved

$933

Refusing to pay a small withdrawal

Complain about Tropicana Gold Casino

Dear Askgamblers.com,

I cleared Tropicana Gold Casino bonus wagering requirements x 75 times my original bonus, also I make some deposits (it is described as below)

Before i was able to make withdrawal, I sent all my document, scanned copy of my driving license, utility bill, clarification form filled up with information of my credit-card, 2 photos of my credit card front and back. Also they called me from the Tropicana Gold Casino Finance-department, because they wanted to verify my mobile-number. They verified my account and everything was clear with my documents.

I have contacted Live-support 2 or 3 times now, and asked, how long it will take, before i receive my winnings to send to me by check. The answer is always the same. They tell me to contact the Finance-department. I have sent several e-mails to the Finance-department and or do not respond or respond evasively. About the payment of winnings, to date I received nothing and recently refused my payments requesters.

The current situation:

My Withdraw History Requests (NOT PAY by the Casino)

Tropicana Gold Casino:

- 185.00 Euro

From what I require your one clear answer on this subject to finding a just solution to the payment required by the exponent

Kind regards, 09/03/2015

< full name removed >

Resolved

€150

Problems with withdraw 150 euros

Hello there !

my username at this casino is < removed >

After singup I wagered there a free bonus money, that was somewhere at 17.10.2014,more than 3 months ago...and then I start my verification proces I send them all necesary documents, and also I rececived a phone call from them, and now I waiting again more than 5 days to get answer on my email, how to withdraw that money since I dont have any option in my cashier to make withdraw. I mean more than 3 months to make a simple withdrawal for god sake ? Can someone help me here to litle speed up that ?

I will repeat again I am fully verified,now i just need to get that money to my visa card,but how ? Since to no one answer on my email

thanks

Resolved

€150

150 Euro Not Paid & Ignored

I had the E130 no deposit bonus, and I successfully played it through the WR. I had funds of over E2,000 but the max withdrawal was E150 which was fine. I tried to withdraw and it wouldn't let me. Assuming that this needed a deposit, I deposited via Neteller and it completely cancelled the No Deposit Bonus and now the casino aren't responding to my emails. I am now fully verified, which they made sure I did but they ignore all my emails about the withdrawal of the E150. This shows my profit being E2,495.00 BUT NO PAYOUT OF ANYTHING!

Unresolved

€150

Having issues with my bonus wagering counting

I was playing with my bonus money and got my balance over 1,000. i was winning and it all of sudden said casino not responding and then i tried to log back in and even re install and it suddenly wont let me log into my account. My last wager was 40.00 in blackjack and i was betting 100.00 at a time. The wagered amount required to collect bonus is over 14,700.00. i wagered over 5k alone tonight in bets and then i call customer service and he says i wagered only 140.00? It Seems like casino is not honoring their bonus by not giving accurate statistics and play history. i kept track of my bets and it should be a lot more and i want to know why i can not log into my account and why its not responding suddenly? Why is my play history not being recorded and credited? correctly?

Resolved

Will not let me withdraw

I have been trying to withdraw my $150 for about 3 days now. I have contacted Live chat, i have tried calling them, I have even tried emailing them. The live chat Agent Kim put me on hold and never came back. I have called them more than 10 times, they have only answered one of those times and provided little help... telling me their technical team was going to call me.. never says when and it's never happened yet. They are doing as little as they can to help me... EVERYTIME i go to withdraw this messages comes up... "The Payout Limits for CAD have not been established for the CFT method. Please contact Customer Services for assistance." Please help me...

Resolved

$150

Withdrawal problems

I put in for a withdrawl on Nov. 4th 2014 they ask for certain documents which i have provided them with, they told me it would be a couple of weeks, i have called them several times each time being told something different. The last phone call they said 14 more days , it is past that time and i have received no communication from them and have not gotten my with drawl of 1000.00 dollars. i feel like they are trying to rip me off. I have never had a problem with any other casino getting paid .

Unresolved

$1,000

Having troubles to withdraw my winnings

I´ve received a sign up bonus with a maximum cashout of €150 two weeks ago. I have fulfilled all wagering requirements and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc). All documents were approved. All I want to do now is to withdraw my winnings. The only way to withdraw is to use EcoPayz where I ve registered an account only for withdrawing these winnings (see file attached). Unfortunatelly, I do not receive any answers anymore. When I contact live support, they always tell me that the cant do anyhing because the account department is responsible for such matters. I just want to know if there is a unsolved problem and in case it is, what concern in detail it is. Username:Fashionatic Ticket: #3847899 Thank you !

Resolved

€150

Tropicana Gold Casino not verifying my account in order to withdraw my winnings

On early October I am trying to verify my Tropicana Gold Casino account,so I have sent them couple of emails. They replied me on 15th of October asked some verification documents. So,I had sent them my documents. After that I got no reply from them. Support is not available at all on casino lobby. My ticket no. 3484047. How long should I wait for their reply? Could you please help me?

Unresolved

€3,200

Account verification requires contact via phone, no response to contact request

I have sent all the necessary documents to Tropicana Gold Casino's accounting department concerning account verification and all the documents have been accepted. They have asked me to advise a convenient time to call to finalise the verification process, which I have given them but It's been over a month now and still no phone call.

Resolved

Not answering my emails for 150e withdrawal

Hello there ! i was registred at tropicana gold and take 45euros free bonus and then waggered them,they told me that i need to conntact them via email about withdraw,and i did that,noone of them does not answering me about what i need to send them on email,i dont understand what i need a print and write my account information with hand and then scan in all...nvm Point is that casino support does not answerin on my email whic i send 2 days ago

Resolved

€150

Tropicana Gold Casino – Not respond for my withdrawal request 150 euro

In June I had received an no deposit bonus from Tropicana Gold Casino. I was able to meet the cash out requirements. On 29 august I send an email to accounts team to make a cashout. They asked me for a lot of documents to get my account verified. I scanned my documents many time to get approved in that casino (btw my documents get approved immediate in any other casino). The verifcation process took about 30 days. I chated with the customer service hundred of times and at the end I got a call from the customer service and all verification has been done. Then I get no response from the staff when I request to cashout 150 euro. Even i got ignored when chat with the customer service. And since I requested cashout I didn’t get any email from support team. My case #3364019. I need some advise or help about that.

Resolved

€150

Payment Issue For Only $131

In June I had received an no deposit bonus from Tropicana Gold Casino. I was able to meet the cash out requirements. I sent them all of the required documents and had the phone call verification. I put in for the $131.00 withdrawal on 06/27/2014. I kept monitoring the My Reports tab in the casino to check the status. It has pending. The check is suppose to be delivered via courier. I sent several emails to the support staff and they said that they were working on it. The transaction number for the withdrawal is 23767807. I finally received an e-mail on 8/21/2014 saying that the withdrawal had been approved. That was the last I had heard anything about this withdrawal.

Resolved

$131

Has me mixed up with someone else

on about july 24th i joined the tropicana gold casino. i played with bonus money for a few days to try this casino out. i liked the games and deposited 100.00 on july 27th. on talking with veronica on live chat she said i would have to wager 34000.00 to get my money back on aug 7 i had my wager past 35000.00 i then checked the cashier and sure enough i was a winner. i asked to withdraw 300.00 dollars. there was a 53.00 dollar charge to have the money wired to my bank. that was fine. after not hearing anything for a week i sent them an email asking whats the hold up? i finally got an email saying that since i won the money with bonus money only that i could only take 150.00.i wrote back and said i had made a deposit. they wrote back and said i won this money on a nondeposit account june 6. i was not a member of any casino in june. i told them they must have me mixed up with someone else butafter many more emails they refuse to pay me. my trace id# was 127102. they keep putting my money back in my account and refuse to pay help

Resolved

$300

No responding on withdraw request

Tropicana GoId Casino Give me a view times unrequsted bonus money,i dont ask for it,but i was happy whith it,because then i can discover the casino BEFORE i make a deposit.I loose and a another ytime I WON,complete my wagering requirements See pictures,(i have more),i did a request for withdraw of 150 euro,i won with bonus money,and no response.

I try to call the casino,but all the time i hear the reps are busy whith other customers,i make some picture's,AFTER i googled this casino.

The pictures i post now is NOT all,i have more.

For me its not only about the money,but also about the manner this casino treath people,what are they thinking?

i read something about one person,he contact the licenseholder,they do nothing,but you now,if more and more people come to the licenseholder and the best WITH proof like pictures,i cant believe,the license holder do nothing.

So i hope i get some help.because this is not NORMAL.

I am glad that i dont deposit money yet in this casino,because i gonna threat like this also,like a fool,its happened a view times before in 2013,thats the reason i am carefull to deposit money in a casino,and honest is honest,before this issue i like this casino,until i have to deal whith this shit(ecxuse me for the language,but i am realy tired of this).

Tropicana gold casino,one question:

who give bonus money?

OH.

And if people want to withdraw,why its so bullshit?

OH.

Just normal communication,its not so hard.

If people can make a deposit in a view seconds,but fo a normal communication and a withdraw it takes so many time,and now not responding at all,is that normal?

Why i also angry,is that i scan my PERSONAL and Private documents,and then no respons,what i have to think?

OH.

I hpoe somebody can give me some advice,.

On this moment,i am tired of it.

Just give me my money and clear.

Greetings and sorry for my English,thats not so very good.

< name removed >

Resolved

€150

Do not pay the winning for over 2 months

I played them a bonus. But winning with him, I've been waiting for 2 months. I sent them all the documents, only a utility bill in Belarus only black and white I'm not to blame. Wrote them to the post office, even threatened by the court, but they do not give an answer for 2 months. Can you help me, askgamblers?

Resolved

$150

Bonus Cashout Not Processed After 20 days

I have received a sign up bonus with a maximum cashout of 150$ at tropicana gold casino . Upon hours of playing i managed to complete the wagering requirements ( i wagered approximately 33k$). I contacted support to request a withdrawal through neteller, i was asked to send an email to their accounts team so i sent an email to [email protected] and CC'd [email protected] requesting the withdrawal through neteller for a faster process and less fee ( Tropicana gold casino has a ridiculously 17% processing fee charge n withdrawals to Credit cards ) After various attempts to reach them and seek their help, i have sent them pp and visa, drivers license, my identity ID and utility bill and authorization form as they requested, however the same is still pending even though i have sent several reminders which i never receive a response to. This case has been pending for 19+ days... i have sent them approximately 8 emails, they have replied only 2 so far with useless comments proving that the support is simply forwarding random policy or documents required emails without giving full attention to the email sent by the players, to avoid processing cash outs and doing extra work.

Resolved

$150

Tropicana Gold Casino Complaint Stats