Ag Awards

Tropicana Gold Casino – Not respond for my withdrawal request 150 euro

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Delayed payment
Amount € 150
Posted on October 17, 2014

In June I had received an no deposit bonus from Tropicana Gold Casino. I was able to meet the cash out requirements. On 29 august I send an email to accounts team to make a cashout. They asked me for a lot of documents to get my account verified. I scanned my documents many time to get approved in that casino (btw my documents get approved immediate in any other casino). The verifcation process took about 30 days. I chated with the customer service hundred of times and at the end I got a call from the customer service and all verification has been done. Then I get no response from the staff when I request to cashout 150 euro. Even i got ignored when chat with the customer service. And since I requested cashout I didn’t get any email from support team. My case #3364019. I need some advise or help about that.

Posted on October 10, 2014

Thanks for raising your concern. Please provide your account details (ie username and email) and I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up

donvito10 Egypt
Posted on October 11, 2014

i just got an email from support team of tropicana gold casino that my payment has been approved ..i hope it take less time as i already waiting for more than 50 day to get cashout…the support team havent provide me with the Transaction ID yet.

Posted on October 13, 2014

Hi, followed this up with finance team and was advised that the withdrawal has been approved. You will be receiving an email from them with further information on your cashout. Kindly be advised that any further communications will be addressed accordingly through email. Thanks!

Posted on October 14, 2014

I still didnt recevie any email from support team with any information about the transaction proceess .

Posted on October 15, 2014

Hi, our finance team sent you an email regarding your concern. Kindly check your inbox folder. Also, please be advised that any further communications will be dealt accordingly through email. Thanks!

Posted on October 17, 2014

Hello, i have just recieved the payment , thanks for ur help

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