Ag Awards

Tropicana Gold Casino - Having issues with my bonus wagering counting

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Wrong calculations
russ501 United States Message
Posted on December 26, 2014

I was playing with my bonus money and got my balance over 1,000. i was winning and it all of sudden said casino not responding and then i tried to log back in and even re install and it suddenly wont let me log into my account. My last wager was 40.00 in blackjack and i was betting 100.00 at a time. The wagered amount required to collect bonus is over 14,700.00. i wagered over 5k alone tonight in bets and then i call customer service and he says i wagered only 140.00? It Seems like casino is not honoring their bonus by not giving accurate statistics and play history. i kept track of my bets and it should be a lot more and i want to know why i can not log into my account and why its not responding suddenly? Why is my play history not being recorded and credited? correctly?

Posted on December 23, 2014

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

Posted on December 26, 2014

Dear @russ501,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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