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Tropicana Gold Casino - Account verification requires contact via phone, no response to contact request

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Verification issues
Posted on October 24, 2014

I have sent all the necessary documents to Tropicana Gold Casino's accounting department concerning account verification and all the documents have been accepted. They have asked me to advise a convenient time to call to finalise the verification process, which I have given them but It's been over a month now and still no phone call.

Posted on October 22, 2014

Thanks for raising your concern. I will endorse this concern to the appropriate department. Kindly provide your account details (ie username and /or email). You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up

Posted on October 23, 2014

I was contacted the next day by phone and got my account activated. Unfortunately as mentioned to me on the phone, I did not receive any withdrawal methods to use in the casino software. I've requested help concidering this via email. But as far as my account verification goes I concider this issue solved.

Thank you

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