You are a terrible customer service and a terrible casino and unprofessional staff. I have seen previous complaints against your casino and i have seen that it has been pending for month's , I will not be patient while you delay my payment with stupid repeated (copy paste) reply .
On July 21, i have replied to an email sent from your support team, asking for additional documents. Today, you have replied to me, with the SAME email you sent me on 19 July !!!!!!! My reply was as per below:
rom: ranisalhab17[email protected]otmail.com
Subject: RE: #2844944 Account ID: TGC2632541 - Withdrawal Limitation
Date: Mon, 21 Jul 2014 05:32:00 +0000
I have attached the authorization form as requested, i have also attached 2 screenshots of my neteller account showing my main page and my deposit page ( the credit cards i use to deposit and withdraw through neteller)
I have also included my driving license, Passport, and my Emirates ID which is the main identification method here in the UAE. However I am unable to provide you with any utility bill payment that shows my current address as the method of payments here in Dubai are all electronic.
I have a DU connection which is a company providing me with a full service of (Mobile phone, Landline number, Internet and TV) its a home service package and the payments method is through any exchange house or online through credit cards(which i use) .
Electricity and water are supplied by a company named DEWA, which provides you an account number and the bill payments are done either through a branch or through online, I myself use the online method monthly thus i do not have hard copy for my Bills.
However, i have taken the initiative and taken a screenshot of my online DU account which shows my address on the top left of the bill (PDF FILE)
I hope all the information supplied is sufficient to proceed with the withdrawal and remove all future limitations to deposits and withdrawals as i will be using your casino as a main casino for me to play in.
Please process my cashout into my neteller account as requested and stop delaying .... I have 2 reference #'s in your system (2844944 and 2844945)
The above email was sent under reference number 2844944 so please do not confuse askgamblers by giving me a new reference number 2844945 and acting like you have not received an email from me and that your finance team is handling my issue.
Askgamblers please help, this will go as high as it is required for this terrible casino to be recognized by all gamblers around the web.