Tropicana Gold Casino - Refusing to pay a small withdrawal

posted on March 9, 2015.

Complain about Tropicana Gold Casino
I cleared Tropicana Gold Casino bonus wagering requirements x 75 times my original bonus, also I make some deposits (it is described as below)
Before i was able to make withdrawal, I sent all my document, scanned copy of my driving license, utility bill, clarification form filled up with information of my credit-card, 2 photos of my credit card front and back. Also they called me from the Tropicana Gold Casino Finance-department, because they wanted to verify my mobile-number. They verified my account and everything was clear with my documents.
I have contacted Live-support 2 or 3 times now, and asked, how long it will take, before i receive my winnings to send to me by check. The answer is always the same. They tell me to contact the Finance-department. I have sent several e-mails to the Finance-department and or do not respond or respond evasively. About the payment of winnings, to date I received nothing and recently refused my payments requesters.
The current situation:
My Withdraw History Requests (NOT PAY by the Casino)
Tropicana Gold Casino:
- 185.00 Euro
From what I require your one clear answer on this subject to finding a just solution to the payment required by the exponent
Kind regards, 09/03/2015
João Paulo ***************

posted on March 14, 2015.

Dear @HUMER999,
Any update considering your complaint?

posted on March 15, 2015.


To date i do not getting any casino answer
Are in absolute silence
Kind regards
João Paulo

posted on March 16, 2015.

In 3/13/2015 i change my request for 150.00 euro (181.50 with fees) but at this moment the Casino not answered or processed my order
Is this a fraud this Casino? I hope not but i begin to have serious doubts
Best regards
João Silva

posted on August 7, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

posted on August 7, 2015.

yes i receive the payment
its OK
best regards

posted on August 7, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.