Refusing to pay a small withdrawal

August 24 all my papers and info for with draw was summited and approved. I have two withdraws for $2000.00 each and has not been received. On November 9, 2015 they sent an E-mail (We are pleased to inform you that your payout request (Trace ID 348921) has been approved and it will be submitted for payment). I have not received payment and they will not reply to my E-mails. Also on November 18, 2015 they confirmed what account to send the money to.

Hi, I dont good speak English, but I hope that you will be understand.. I played in Tropicana gold casino, a no deposit bonus, and finishedd the wagering requirements and they said that I can withdraw 150 euros. It was 17.08.2015 when I made the request for withdrawal. I sent all documentation that they are looking for me, and call me on the phone to verify my account. Also, I sent e-mails in the adress: [email protected] and they said that in the process and that I will get a final answer soon, and I still do not get it. Last about a month ago I did not receive any mail from them, as I persisted and asked what was happening with my request, and the live chat is not responding. I wanted to get the money to the bank account which I left, they said that can not, just check via courier. I do not want that, I want directly to my account, or Skrill. I hope that you understand what I write here. Thank you

Tropicana gold casino not answering my support request, not processing my ID verification or withdrawal requests. Every answer i get is an auto-responce e-mail greating a support ticket. Current withdraw requests are dated 18.9.2015(146€) and 25.9.2015(500€). Live chat not answering my chat requests.

Hello, I have won 150$ at tropicana gold casino and they have not payed yet it's been 2 months and they just keep giving different excuses why i can't cashout yet. 2 months is way too long... This is rediculous.. i should not have to wait this long!

Casino has been mostly non-responsive to my inquiries regarding a withdrawal payment submitted June 19 and authorized on July 3. When emailing them, which is the only option for payment inquiries, I simply get an automated reply, each time with a new inquiry reference number. My latest concern was that I received the following email today: Dear Arthur, Good day! Our processor informed us there are some information missing with regards to your wire transfer payment. Kindly verify the following information : First Name of Beneficiary : Full Beneficiary's Address : Beneficiary Account : Beneficiary Bank : Bank Address : Bank Swift : ABA Routing : --- Best regards, Finance Team This seems highly unusual. I submitted information for payment into my checking account, but now they are asking for information for a beneficiary's bank account - checking accounts don't have beneficiaries. Please advise and assist. The withdrawal payment amount is $1337.10. I am attaching a PDF of the payment status page from the casino.

I have a NDB for $150 available for withdrawal. I've verified my master card credit card and realised they only accept VISA. I asked the customer service via email that what they advise? but I've not receive any reply from them at all even tip this moment. ALL the reply is a support ticket is created... As i desperately want to withdraw my money, I tried to withdraw $50 to my eco pay account as the maximum is $100 for eco pay withdrawal and minimum withdrawal from the casino is $100. SO I just Trying if i can withdrawal just $50 first. So i proceeded and it pops up an notice stating that I do not have the minimum amount to withdraw. So i continue to try to withdraw $100 and I relies my withdrawal balance becomes $50 instead of the $150. Then I saw there is a pending withdrawal via eco pay at $50. SO WHERE DID my $50 gone? I panicked and I thought there's a glitch, thus I cancelled the eco pay withdrawal and hope that my $150 will be back in my available account. To my horror, Now my account is left with $50 and the eco pay withdrawal is cancelled. So I lost $100 just trying to withdraw.... now my available balance is $50 and I have since emailed the support and customer service and accounts department which I'm advise to contact them by the chat room in the casino. Until today. there is no reply. it has been 1 week. Can someone please advise? my ticket number is 5762897

Hello, I have been trying to get my money from Tropicana Gold Casino since August 10, 2014. I have $237 available for withdrawal and they keep on cancelling for one reason or another. My last attempt before today was for a Currier check and after talking with casino representatives I provided my correct address for them to send the check to and waited for months for them to process it. Today I got the following email message from the casino:

Dear Mark,

As we have not received correspondence on your address, your payout request (TraceID 162528) has been rejected and returned back to your casino account. Please feel free to contact us if you have other questions or concerns.
It then listed the correct address that I sent them and said that they sent me a message on June 11 that I never responded to. First I never got the message and second the address was correct so I don't know why they did not send the payment to that address.

I just submitted a 3rd payout request and I hope with your help it can be the last.
I have waited for almost a year now for my money and I hope we can get this resolved right away.
Thank you, Mark
Casino ID: TheNewtMan

On the 27 of March I deposited 20.00 dollars and did not take a match bonus, winning upwards of 1000.00 dollars which I cashed out 933.00 dollars. I was required to submit numerous documents in support of my request which I have done not one time but five times. Each time being asked for some other document or to send that which I have already supplied them. It appears to me I am being jerked around. Being asked for documentation on debit cards no longer used or canceled by my card provider, copies of bank statement but will not accept the only statement available to me, ( online statement in color), It's enough already, I've done everything asked time and again but can't seem to get my money from this casino and I am tired of messing around..They certainly can process my deposits without fail but seem to have all types of issues when processing a withdrawal request and from what I've read I'm not the only person to experience these type issues with this casino..

I had the E130 no deposit bonus, and I successfully played it through the WR. I had funds of over E2,000 but the max withdrawal was E150 which was fine. I tried to withdraw and it wouldn't let me. Assuming that this needed a deposit, I deposited via Neteller and it completely cancelled the No Deposit Bonus and now the casino aren't responding to my emails. I am now fully verified, which they made sure I did but they ignore all my emails about the withdrawal of the E150. This shows my profit being E2,495.00 BUT NO PAYOUT OF ANYTHING!