Ag Awards

Tropicana Gold Casino - Has me mixed up with someone else

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Declined payment
Amount $ 300
cilyed United States Message
Posted on September 5, 2014

on about july 24th i joined the tropicana gold casino. i played with bonus money for a few days to try this casino out. i liked the games and deposited 100.00 on july 27th. on talking with veronica on live chat she said i would have to wager 34000.00 to get my money back on aug 7 i had my wager past 35000.00 i then checked the cashier and sure enough i was a winner. i asked to withdraw 300.00 dollars. there was a 53.00 dollar charge to have the money wired to my bank. that was fine. after not hearing anything for a week i sent them an email asking whats the hold up? i finally got an email saying that since i won the money with bonus money only that i could only take 150.00.i wrote back and said i had made a deposit. they wrote back and said i won this money on a nondeposit account june 6. i was not a member of any casino in june. i told them they must have me mixed up with someone else butafter many more emails they refuse to pay me. my trace id# was 127102. they keep putting my money back in my account and refuse to pay help

Posted on September 6, 2014

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