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Tropicana Gold Casino - Do not pay the winning for over 2 months

RESOLVED
Complaint Info
Disputed casino Tropicana Gold Casino
Reason Delayed payment
Amount $ 150
Posted on August 9, 2014

I played them a bonus. But winning with him, I've been waiting for 2 months. I sent them all the documents, only a utility bill in Belarus only black and white I'm not to blame. Wrote them to the post office, even threatened by the court, but they do not give an answer for 2 months.
Can you help me, askgamblers?

Posted on August 5, 2014

Hi mozillaspez,

Upon checking with our Operations, there was a delay with your documents approval since you sent in black and white. Also they noticed that you do not have any request for withdrawal. Simply go to cashier and enter amount of withdrawal request. Again our sincere apologies for the delay.

mozillaspez Belarus
Posted on August 5, 2014

I have another question: I would like to get the win at Skrill. Do you have the support site of this payment system. Only here, deposits from Skrill you are taking, and output to Skrill can not. Let's solve this problem?
my account Skrill: mozill­asp­[email protected]­gma­il.com

mozillaspez Belarus
Posted on August 5, 2014

Sorry, this is screenshot

Posted on August 6, 2014

Hi mozillaspez,

As per our Operations, kindly choose "Check Courier" as payment method on your cashout request. Skrill is not yet available at this time on cashier. if you can send our Finance Team directly an email for your Skrill account that would be great.

mozillaspez Belarus
Posted on August 6, 2014

I wrote you on mail the letter with a request. I'm looking forward to hearing from you

Posted on August 7, 2014

Were you able to receive a phone call from our Finance team? if not, we'll send a follow up in your behalf. Thanks

mozillaspez Belarus
Posted on August 7, 2014

I wrote to you where you can transfer the money. Here is my Skrill account: mozill­asp­[email protected]­gma­il.com

Posted on August 7, 2014

Besides, I wrote to the email address that I can call at any time. But no one called. Therefore, list them there where I wrote.

mozillaspez Belarus
Posted on August 8, 2014

Yesterday made ​​an application for the transfer of funds. Let's see how long it will last.

mozillaspez Belarus
Posted on August 9, 2014

Money is received. Problem solved. Thanks askgamblers.

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