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Tropicana Gold Casino - Payment Issue For Only $131

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Delayed payment
Amount $ 131
BOBKAR United States Message
Posted on September 29, 2014

In June I had received an no deposit bonus from Tropicana Gold Casino. I was able to meet the cash out requirements. I sent them all of the required documents and had the phone call verification. I put in for the $131.00 withdrawal on 06/27/2014. I kept monitoring the My Reports tab in the casino to check the status. It has pending. The check is suppose to be delivered via courier. I sent several emails to the support staff and they said that they were working on it. The transaction number for the withdrawal is 23767807. I finally received an e-mail on 8/21/2014 saying that the withdrawal had been approved. That was the last I had heard anything about this withdrawal.

Posted on September 15, 2014

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

BOBKAR United States
Posted on September 17, 2014

I received an email from Tropicana Gold Casino Support on Sept 15th. The email said they are suppose to coordinate with their payment provider. So far there is no resolution to this complaint.

Posted on September 18, 2014

I will be endorsing this to the right department for follow up. Any further communication with regards to this will be communicated by the appropriate department through email.

BOBKAR United States Message
Posted on September 20, 2014

I just checked my account under the withdrawal tab and had seen the withdrawal is still pending. Next week it will be 3 months since I made the initial withdrawal request.

BOBKAR United States Message
Posted on September 22, 2014

Still nothing new about my payment.

Posted on September 25, 2014

Hi BobKar, our Operations advised that your payments has been processed via wire.

Here's email sent to you :

Ticket #3120980 Withdrawal
On Thu, Sep 25, 2014 at 2:20 PM, "Tropicana Gold Casino" wrote:

Dear Robert,
Good day! Our provider did confirm that payout request was processed and it will reflect as "Holderbaum Rebate" on your statement. Please note that descriptor is for your reference only (do not inform your bank about this). Rest assured that payment will be received accordingly.
Best regards,
Jana Hernandez
Finance Team

BOBKAR United States
Posted on September 27, 2014

Still nothing on my account.

Posted on September 29, 2014

We got an email from the submitter that this complaint is resolved.

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